First off, thank God I didn't see these reviews before I placed my order, holy cr@p!

But I didn't and I ordered from them and I'm glad that I did, and I'd even order from them again

I had been looking for a specific item for my wife for Valentines Day and found it at a few different sites for around $125 but then stumbled across it on the Spicy Lingerie site for $99 with a free gift and free shipping and decided to place the order. I received an order confirmation stating that my items would be shipping shortly and that I'd receive a tracking email when it did. The tracking email came a few days later and when I tracked the package it was logged in to USPS, picked up and then checked in to their local facility. There it sat for 4 days, from 2/7 through 2/10, in the Post Office there, without moving. I got worried and emailed Spicy. The next day my package was on the move and ultimately delivered on 2/13

I opened it up to check the items and while the outer bag stated the proper size (M), the actual item was a size XXL. Obviously, that wouldn't have fit my wife so I started freaking, it's the day before Valentine's Day and I have an item that would fit the both of us together. I called the company and after being on hold for 20 minutes even though the automated system kept saying I was the first caller in the queue some one finally answered. I calmly explained the situation and that my wife an I are going away this weekend (tonight) and could they replace with the proper item by the end of this week. They asked me to take a pic of the tags and send them via email. Before I even hung up I had an email from them recapping the call along with the pic request. I took and sent them the info and 10 minutes later another email arrived stating they were escalating and would get back to me asap

The next morning I had an email from them stating that in the interest of time (my trip this weekend) they were going to have the properly sized replacement sent directly from the manufacturer rather than from their warehouse and included a tracking number that showed the item already in route and halfway across the country already. At that point I asked what they wanted me to do with the incorrect sized item I was originally sent, they didn't even ask, I did, they were more concerned with getting me the right item than getting their own back. They finally sent me a free shipping label and I got it right to the Post Office for shipment

My replacement sized item arrived yesterday and it is hot as hell, I can't wait for my wife to wear it this weekend, gonna be one helluva trip!

Thank you Spicy Lingerie, even though it was a manufacturer error that the packaging and sizing didn't match you guys fixed the error in no time flat, were very communicative and worried more about me getting my item than asking for your own back. I thank you and will definitely shop from you again

Sent from my iPhoneYou order arrived damaged I called customer service as soon as I opened the package which happened to be 3 days after shipping which I did not sign for and was left at my ret office which was closed the 1st day I received notice the office was closed! I called sat morning complaining of the poor quality the material essentially disintegrated at the seams! Your Rep told me there was nothing you can do... I am attaching pics of your faulty product and screen shots of poor reviews on multiple web sites! I want a replacement in a non slik product in XL expedited pending removal of negative reviews! Call me asap *******461

Sent from my iPhone

On Jan 30,2017, at 12:46 PM, Help-Spicy Lingerie <*******@spicylingerie.com> wrote:

Hello,

We do greatly apologize regarding any convenience. We would be more than happy to assist you with this issue. Please attach an image of the damaged item so we may further assist you.

If you have any questions or concerns, please feel free to contact us at *******350 or at *******@spicylingerie.com.

Sincerely,
Michelle
Customer Service
Spicy Lingerie Inc.
Web: http://www.spicylingerie.com Toll Free #: *******350

Like Us On Facebook - Special promotions, updates and chances to win our free giveaways

My item was damaged. The plum slim bottom had a huge hole in the side I'm very disappointed in my order! Please send replacement.

Sent from my iPhone

On Jan 20,2017, at 12:20 PM, Spicy Lingerie
Thank you for your order from Spicy Lingerie! We wanted to let you know that your order (#*******) was shipped via UPS, Expedited Mail Innovations on 1/20/2017. You can track your package at any time using the link below

Track Your Shipment: *********************

Thank you for your order.

Spicy Lingerie
Phone: *******350
Email: *******@spicylingerie.com
Website: www.spicylingerie.com