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Spectrum

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Overview

Spectrum.com has a rating of 1.22 stars from 1,904 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Spectrum.com most frequently mention customer service, billing cycle, and cable box problems. Spectrum.com ranks 51st among Cable Television sites.

  • Service
    708
  • Value
    683
  • Shipping
    375
  • Returns
    412
  • Quality
    619
Positive reviews (last 12 months): 3.8%
Positive
13
Neutral
3
Negative
329
130
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Cost keeps going up no reason, it is so disappointing, You cannot get a decent customer service.
  • I had to keep repeating to them that I just wanted to cancel my internet service.
How would you rate Spectrum?
Top Positive Review

“Don't buy or get spectrum moblie”

Cheryl B.
8/26/22

I started this service at the beginning of August my phone hasn't worked since then their chips is not compatible to any other phones Spectrum mobile doesn't even work phone calls dropped can't get internet service outside of your home people can't hear you when you're talking or you can't hear them buyers beware don't get Spectrum mobile don't buy their phones don't get their service because it don't work

Top Critical Review

“Bad pricing, and phone agents lie about the deal you are getting.”

Ryan S.
9/10/22

My family has been a customer of this company / time warner, etc, for over 20 years. During this time their deals are generally much worse than other competitors. Twice their phone agent's literally lied about the service we were to be getting when signing us up for new packages and deals. They do not pro-rate your bill like xfinity does, so when trying to save money by downgrading, they will immediately downgrade your service but still charge you a high rate. Avoid this place if you can.

Reviews (1,904)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (561) internet service (177) time warner (117) billing cycle (53) cable box (57)
Thumbnail of user sammyc47
1 review
0 helpful votes
August 10th, 2021

I'm paying for tv service not 5 commercial every 5 min. And they want more thats 20 comercial a hour and thats 280 a day and thats 8440 a week so I'm getting 40 min. Every hour and paying for it and they dontvtell new customers that low price is only for s and them better than double 8t

Service
Value
Shipping
Returns
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Thumbnail of user maryb4371
1 review
4 helpful votes
April 30th, 2022

Overall, I find Spectrum internet service to be reliable and speedy. My problem is the charge.
Spectrum has been running television commercials offering internet service for $49.99. A customer for decades, I am paying $74,99 per month for the same service.
A print examination of the conditions attached to the offer (which is virtually impossible on the TV screen) reveals that only individuals who have not subscribed to any Spectrum services for at least 30 days qualify.
I know this is a standard, albeit deceptive, business practice to get new subscribers, but it shows a callous disregard for the loyalty of existing customers. With lower-priced 5G internet service on the horizon, Spectrum will soon no longer be the only game in town.
Spectrum should give equal consideration to retention and expansion if it plans to remain competitive..

Service
Value
Quality
Thumbnail of user carlg109
1 review
3 helpful votes
July 23rd, 2019

Advertised speed 200 actual 65 still good. Modem top speed 120. Once and a while I get 105. If it gets cut anywhere it doesn't work. Pole fiber bot cable to the house.

Thumbnail of user yeahno86
4 reviews
2 helpful votes
February 6th, 2024

Really great connections and speeds. However after you start with the Introductory Price expect a 5 dollar increase every few months until maxed out on their plan. If you have one of their routers, after they max you out with their service plan, you will get a gradual increase for the router service as well. They will argue that you have the lowest service offered when you try to negotiate a lower plan in slwhich they have to refer you to service agent to see if you qualify for service lowered for Section 8 or Disabled people. Then offer to cut off your service when expressing you discern for the rate increases without notice. You will be so bombarded with Spam Ads to add extra services or plans, that if they are mailing updates you don't know since it's always an Advertisement that you receive in the mail. It doesn't show in their App that there are going to be rate increases, it just appears on the bill. They also don't Volunteer Information and leave their customers in the dark cause we aren't asking. Some very poor customer services in most cases and half the time you do talk to someone that understands. Even if you get your own WiFi Box they make it difficult to even cancel the service plan for their WiFi Router even to keep charging customers after they turned in the Equipment. Their place is Price Gouging Customers and don't think that the customers communicate about the way this company gains it's extra money against customer knowledge and consent, or even consulting with their customers.

Products used:
Just internet services.

Service
Value
Quality
Thumbnail of user bethw128
1 review
8 helpful votes
August 15th, 2018
• Updated review

After sending an e-mail to Spectums Customer Service, I received a reply the same day saying a manager would be calling me to set up a time to come to my house and check for issues. I received 2 calls the next day and a Supervisor came out today and spent over 2 hours checking connections inside and out of my house. He replaced some old equipment and so far everything is working.

ON DEMAND STOPS IN MIDDLE OF SHOWS
August 15th, 2018
• Previous review

On Demand stops in the middle of shows and gives a Error Message saying: This show is no longer available". I have made 3 calls concerning this and received 3 different answers... the problem is still happening. This time they said it was because my payment is late. My service is not shut off ---- they are basically slowing it down for payment (?). I tried to leave a "Dis-satisfied" Review and their system WOULD NOT LET ME! I have been a loyal Customer for 30 plus years. Now I am looking for another TV and Internet provider.

Thumbnail of user alyssal30
2 reviews
3 helpful votes
April 4th, 2018

I haven't really had any bad experiences since I've had Spectrum for internet the last 7 months. Never did either when I briefly had TWC about 6 years. The speed is always consistent for our needs. We normally use about 4-5 devices at a time and stream on at least two of them, play games on another one. Rarely ever buffers or goes out, and if it does it is only for about maybe a minute.

I did have a streaming service with them and it was okay, but due to just my budget I took it off and there were no problems with that process either over the phone.

I am aware the price will go up $20 after my year ends. I feel like people may fail to notice this on the website or get told otherwise by an inaccurate agent or one that doesn't explain it well enough. It is the base rate for the internet, and you should take note of that before signing up for the service. It is a little high for my taste but for me it has been a good service. My only real complaint is I wish there were other tiers of internet speed to pick from than just starting at 200 because it may make it a bit cheaper. I have to mention I also work for a third party that sells Spectrum services, and I do understand the product in and out. Although I do hear a lot of complaints, some can be pretty legitimate but some would be resolved just by reading up on general internet speeds, how it operates, and other providers before going too crazy. Thanks!

Service
Value
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Thumbnail of user anthonys2700
1 review
0 helpful votes
January 23rd, 2023

While spectrum cable works well it does permit consumers to pause their tv. Nor can one reverse or fast service. These are essential features. Spectrum please make plans to add these features.

Tip for consumers:
Features

Products used:
Cable box

Service
Value
Shipping
Quality
Thumbnail of user gerryg23
1 review
2 helpful votes
July 5th, 2018

Zero stars... my service was interrupted I called at 7:19pm a representative gave me a certain amount to reinstate my service. Then called back spoke to a different representative to make the payment of the amount she quoted. The representative did not honor what the previous one said. I asked to speak to a manager and she gave the worst customer service did not help at all. I asked them to hear their phone recordings as they say they monitor them but still did not care. Looking for another company... They rather loose a client than to help. Well May God Bless Them!

Thumbnail of user delorisk2
1 review
3 helpful votes
August 11th, 2018

Yikes! Now vcr and dvd recorders won't work. I called and they offered me a DVR. It came by FedEx and I located it the next day; There was no way I could attach it to my old tv as there was not a correct type of cable included. I never took the unit from the box and returned it 3 days later. My bill came and I was charged for the 2 days left in the July billing period and $25 for the DVR service which I Had; never set up nor activated. They had offered me a technician to come and set it up for $40!
I have written 4 letters to customer service and never had a response, and telephone and chatline communication has been far from helpful..

Thumbnail of user williamv89
1 review
0 helpful votes
August 3rd, 2018

I am a customer of Spectrum Cable, Phone service and the Internet service. I want to say I left a comment and left a it was a nasty review. If I would have waited until I wasn't upset I wouldn't have left such a mean comment. I recommend customers wait a day before leaving a review. I personally would say they aren't perfect and their prices do go up more than our Social Security but they are in the business to make a profit. I can't speak for other customers. I'm sure the majority may have complaints. Remember most people got on Spectrum because you can drop them if you don't like them without having to sign up for a year or even 2. My service has been a 4 out of 5 and their basic cable is the same. Overall I would give them 3.5 because I did have the complaint once before and they said if I added a cable package I could drop it anytime without a problem. The 2nd time they said I could drop it without recourse and if I dropped it I wouldn't be penalized if I didn't like the new package and went back to my original package. That was what got me upset and it wasn't the end of the world. Otherwise besides the hike in prices they have been good. I would give them a 3.5 but you can either give a 3 or 4 stars so I went with the later.

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About the business

Get the best Triple Play deals on Cable TV, High Speed Internet, and Home Phone Service from Charter Spectrum - from $29.99 per month each when bundled.

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