Southwest

After last year's service debacle I was hesitant to fly Southwest again, but I'm glad we did as we were pleasantly surprised by the excellent service. Their Wanna Get Away rates were the best, as always. The check-in people and crew were very friendly and our four flights were all on time. On our return, we were delayed an hour due to severe thunderstorms in our flight path. That was understandable but we were late for our connection in Baltimore. Southwest knew of our problem and held the plane for us and our luggage. We were very happy when our luggage was there in Hartford. But most impressive was the way both return pilots handled the planes as we passed through strong turbulence on both flights. It was rough, but the pilots came through beautifully. Overall, the experience was very good and my confident in Southwest is back!

I flew Southwest recently and was apprehensive about the flying experience in the middle of a global pandemic. You know what? It may have been the best set of SWA flights that I ever had (and I have flown them a bunch). The service from SWA employees was spot on and I felt safe/clean the entire time. Yes, it was a bummer there was no drink service - but I hit a spot during my layover. Overall, they are doing a good job in the a tough situation. I hope they can keep it going.

I've been flying Southwest since I was a kid and it seems like even since back then everything they do is geared towards making the customer experience as pleasant as possible. From the interactions with staff, to the fun ways they try to make you smile, and the complimentary drinks on holidays. I've flown United and Airlines and I always felt like a sheep just being herded along, they're missing the human component that Southwest does so well.

I find Southwest's practices to be straightforward with no unpleasant surprises. When you are shopping airfares, you know the fare posted includes 2 checked bags. Other airlines, you have to find out how much they are going to tack on for having the audacity to have luggage. Consequently, on those airlines, boarding always includes a mad scramble by the crew as they try to find room for everyone's "carry-on" because no one wants to pay the extra fee for checking a bag.

I usually fly with another airline just because they are so cheap but when I needed to fly from LA to Sacramento, Southwest was the best price around! I paid maybe $60 for the ticket itself and the flight was incredibly fast. By the time I got my snack and drink (for free!), it was about time to land already. I really enjoy how they boarded us as well. It was basically a first come first serve on choosing seats. The flight attendants were hilarious and made it such a good time!

Our grandmother passed away and we were in immediate need of a flight to bring my son home for the funeral. Jasmine did extensive research for us to find the best price for his flight home on such short notice. Jasmine exhibited patience with us and took customer service to a whole new level. We appreciate it very much and her supervisor Sasha helped as well. Thank you, Thank you so much. Your kindness and great service helped us through this very difficult time.
Sue Ann Collins & Diana Wyllie

My husband and I were leaving Jacksonville, FL, in advance of hurricane Dorian, on Monday, September 2,2019. We were fortunate enough to get the last two seats available on the 7:30 am flight that day. Because of that, we were in middle seats; so I went to use the bathroom while we were still on the ground. Upon coming out of the bathroom, I saw that the seat next to my husband was empty, and as I approached it, I saw that my backpack was on that seat. I glanced further down to my seat, and I saw a woman sitting there. It was Kimberly Lane, a pilot, employee #*******, who had seen us board. When I asked what happened, she simply said, as she sat in my middle seat, "You are paying for your tickets, and I am not, and I thought that you would be more comfortable in my aisle seat."
We have always been impressed by Southwest Airlines and by the kindnesses shown to us by your employees, but this kindness was far and beyond any of the good things that we have experienced with Southwest. Many kudos from the Bakers to Kimberly Lane!
Sincerely,
Inge Baker

Im very happy with the Southwest Airlines in Boise Idaho! Sasha my therapy dog and i was waiting to bord the plain I was starting to have a panic attack the lady at desk were I checked in said I could go in first so I didnt have to go in with the crowd! I made it home safe and Im very happy! Thank you! Southwest air I will tell every one I know

Since Southwest opened a hub here in my Baltimore, I have flown with them at least 30 times without a problem within their control. I so appreciate the transparency of their pricing and the ability to book legs separately. Great value, great sales, and for the most part - great staff and in-air service.

Southwest, in their advertisements as well as the way they communicate to Employees, is very revealing in their sincerity and seriousness in delivering world class customer service. I used to work in large corporations, so I notice this stuff. They capitalize both Customers and Employees. Ok, big deal right? But at least to the customer, they are respectful, courteous, and maintain a cheerful professional attitude, something that's got to be real challenging in today's world of stressful air travel, grumpy passengers, etc. I have never seen an Employee who showed any anger or frustration that they might be feeling. Their fares are good but not always the cheapest, but I appreciate that they don't nickel and dime you over everything like carryons, seats, baggage like other discount competitors. At least with the competitors, dumb looks are still free.

I fly to Newark, NJ, two to three times a year on Southwest because of pricing, amusing flight attendants, and on time arrivals. Southwest's people give great customer service, too. One time, planes had trouble getting in and out of Newark due to weather. After a two hour delay, an agent flagged another woman and me and rushed us to another gate to board plane that was leaving for Dallas (our destination). She had snagged two seats on that flight for us without our asking. It was awesome!. I love southwest!

Decent rates and bags fly free! You can't find their rates on other travel sites, so you have to go to Southwest.com to find them. I just returned from a trip to Orange County from MSP, and since it was during Spring Break (and I'm not a student), I found the best deal was to travel on Thursdays. All my flights were on time, the staff was nice everywhere. I have only good things to say about Southwest.

I will never fly another airline again! They are super nice No assigned seating and free bags What more can you cay
I fly 3 or 4 times a year from Cleveland to phx and my son fly's from Portland to phx

I've been flying southwest since I was a kid and on the rare occasion I've had to take another airlines I immediately see the difference. Southwest just gets customer service and go out of their way to help and make the flying experience a friendly one. Add on a great policy for checked bags, points, and reservations- makes Southwest the #1 airlines in my opinion.

Not only do they have very, very funny, warm people on their cabin crews, but my aged mother had to travel this afternoon -- on oxygen, can't walk 40 feet. We couldn't figure out how to coordinate assistance. We pulled up at the departure drop off. SOUTHWEST HAD WHEELCHAIR RIGHT THERE ON THE SIDEWALK! Turns out Southwest always has a wheelchair out there! Just FABULOUS!

My husband and I had been looking on all the "best deal" sites to book a vacation to Jamaica. At first glance we thought we found good deals only to find all these added money's. We always fly Southwest if possible so I went on to check airfare and saw their package deals. I had just assumed they'd be way more expensive but to my delight they were $1,000 cheaper than Orbitz, Travelocity, Expedia ect. So next week we will be in Jamaica with a lot more money. Thanks Southwest!

Southwest is the best airline, period. Great customer service, easy to work with, outstanding flight service.

I have heard a lot about Southwest in the news lately and I wanted to share my thoughts. I have many friends that work for them here and they all rave about Southwest as an employer. I only fly with them when I do.

One of the best customer service I ever experienced. Makes you feel valuable as a customer. I got drink coupons, just wish they wouldn't expire ever. Love this airline

No exchange fees - free bags and excellent customer service... what more is there to say? As a travel agent, I always recommend them. Corporate travel or liesure

I fly this route once a year and its always easy breezy. South West always had a very courteous staff. The planes seem a little old but I'd rather take the lower price with the courteous staff over any thing else. I'll bring my own gizmo's to make me happy. ;)

I have flown this airline twice, and except for having to remember to check-in 24 hours prior to leaving, I have had nothing but good experiences. Once you get the hang on how they operate, it's enjoyable.

They always have the best prices even before you start calculating the ridiculous baggage fees that other airlines charge! I use to spend hours looking for the best ticket price and it always ended up being w SW... so, now I just go straight to Southwest :)