• Southtree

Southtree

Overview

Southtree has a rating of 2.74 stars from 376 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Southtree most frequently mention customer service, credit card, and poor quality problems. Southtree ranks 2nd among Video Converter sites.

  • Service
    50
  • Value
    50
  • Shipping
    45
  • Returns
    21
  • Quality
    45

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
24
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What reviewers want you to know

Positive highlights

  • I am very satisfied with the DVD's made from old VHS tapes.

Critical highlights

  • Customer service is terrible, basically non existent.
How would you rate Southtree?
Top Positive Review

“Completely Satisfied”

Anthony E.
2/11/22

I had worries about sending irreplaceable family memories off to strangers. Through four separate orders, with a total of over six hundred individual images, my experience with Southtree was excellent. The staff that I dealt with acted friendly and professionally at every contact. I would recommend Southtree without reservation to anyone. If you think this review sounds too good to be true, I don't exaggerate.

Top Critical Review

“Disappointing Service”

John B.
2/6/24

Their estimate is 10-12 weeks. My order is pushing 20 weeks and the only response I receive to inquiries or complaints is "sorry for your inconvenience." Southtree is not holding up its end of our good-faith agreement. I have been given reasoning related to high volume and short staff. Here's the problem with that: A company which is truly committed to the customer experience does not pass its inconveniences and problems on to the customer. Southree's challenges are not mine. Customers should not be the ones to make sacrifices for a company's inability to properly staff, adequately hire, or effectively manage workload. Staffing shortages abound, but good companies step up, exercise basic work ethic, and maintain a positive customer experience. High volume or workload is something for which most companies strive. This is an indicator of business growth. Lack of preparation for growth is not the customer's fault. So, the customer should not bear the resulting burden.

Reviews (376)

Rating

Timeframe

Other

Reviews that mention popular keywords

vhs tapes (60) customer service (46)
Thumbnail of user anthonye740
1 review
0 helpful votes
February 11th, 2022
Verified purchase

I had worries about sending irreplaceable family memories off to strangers. Through four separate orders, with a total of over six hundred individual images, my experience with Southtree was excellent. The staff that I dealt with acted friendly and professionally at every contact. I would recommend Southtree without reservation to anyone. If you think this review sounds too good to be true, I don't exaggerate.

Thumbnail of user michelleo1079
1 review
1 helpful vote
October 30th, 2022
Verified purchase

I had a great experience using Southtree! They were excellent to work and they they kept me informed every step of the way. Some of my tapes were falling apart and they somehow managed convert them. It has been such a blast watching old Christmas and birthday celebrations when my kids were so very young. Such sweet memories. Along with the thumb drive I got for myself, I got each of my kids a thumb drive made as a Christmas gift so they'll have their old memories forever too. Thanks Southtree!

Thumbnail of user rogert201
3 reviews
0 helpful votes
September 10th, 2023

On August 19,2023 I concluded my research on the available options to FINALLY digitize (2) two valuable VCR Video tapes that I have had since 1992. I chose Southtree and I am ecstatic about my choice. Throughout the process, I was kept apprised of the status via their website's VISUAL TIMELINE, and courteous professional emails from Syngyn. Brett, Zach, Rachel, Dee, and Dawn are the Southtree associates who completed my task of digitizing my memories to a Google Drive Download on September 7th, and my original tapes arrived safe and sound on my doorstep on September 9th. The quality is fantastic and better than I had expected. I know that issues happen, and things go wrong at times, but it is how you handle them and I am convinced that this team would handle any issues professionally and with empathy. Best in my book! Kudos to the team! Thank you!

Tip for consumers:
LOVED THE EXPERIENCE!

Products used:
Digital conversion of VHS tapes

Service
Value
Shipping
Quality
Thumbnail of user stephanief1015
1 review
0 helpful votes
February 11th, 2022
Verified purchase

South tree always kept in touch and let me know how my order was coming along…. They asked if it could be delayed because of the Christmas rush and it said yes. Getting my movies back was certainly worth the wait!
Yes, I would recommend Southtree because of their customer service! My movies are so fun to watch after 40 years.

Thumbnail of user charlesw1585
1 review
1 helpful vote
March 26th, 2022
Verified purchase

I submitted 40 camcorder video cassettes to Southtree and have watched about 7; the quality of the picture and sound are the same as
They are in the camera playback, no deterioration since 1991, in 32 years. I possibly have 5 0r 6 more cassettes which I will send to them
When I return to where they are located. Their price is the best I could find and in this era of disaster capitalism, they stand far above the many low quality operators.

Thumbnail of user evelynh375
1 review
0 helpful votes
October 29th, 2022
Verified purchase

Southtree did a beautiful job saving as many of my old videos as possible. It took a little time but I'm very pleased with the end product. I now have my memories from my children's early years that can be shared with them easily.

Thumbnail of user sherylt107
2 reviews
0 helpful votes
October 25th, 2022
Verified purchase

Im having 500 memories saved on a thumb drive each order. Im so pleased and can share with family. And the large boxes of photos are no longer taking up space.

Thumbnail of user peggym387
1 review
1 helpful vote
March 31st, 2021
Verified purchase

I recently sent five reel to reel tapes to have downloaded. These were interviews with Eleanor Roosevelt, Sen. John Kennedy, Hubert Humphrey and two others by my dad, H. P. Sconce, in 1959 for his radio program, Christian Celebrity Tyme. These tapes and over 300 more have been stored under my bed for years. I received a tiny thumb drive and the interviews were perfect. Thank you.

Thumbnail of user roberts6325
1 review
0 helpful votes
February 11th, 2022
Verified purchase

Had old movies that were just sitting in a corner collecting dust. Southtree took these memories put them on a flash drive for us to show our grandchildren. As for my wife and I going back many years brings happiness and a little tear.
Modern technology to bring back old memories is a blessing.
Thanks again.

Thumbnail of user frankl1316
1 review
0 helpful votes
June 27th, 2022
Verified purchase

Sent about 20 years worth of tapes (various formats) to Southtree earlier this year and though it took several months we are very pleased with the results. We ordered the USB sticks (in addition to online access) and that's made it even easier. Currently catalouging files by year and will be sharing with all the family! Thanks.

Thumbnail of user karenv709
1 review
2 helpful votes
May 31st, 2021
Verified purchase

I have trusted south tree with precious 8 and 16 mm film that my mother had dating back to the 1940's. Sure did not want to lose these precious memories that our family wasn't even sure what was on them. South tree did not disappoint. Transactions were uncomplicated and communications were timely and professional. I have also used their services to convert cassettes. Equally satisfied. They are my #1 to go to and should be yours as well.

Thumbnail of user marisaf28
Marisa F. – Southtree Rep

Hello Karen! Thank you for taking the time out to leave a positive review. We truly understand how important and precious these items are so we want to make sure all of our customers have a positive experience. Hearing that you had a positive experience and that you would use us again is the best compliment we can get. Thank you so much again!

Thumbnail of user fredg236
1 review
0 helpful votes
January 19th, 2021
Verified purchase

Excellent communication and good quality work. When I told them I lost the thumb drive after the job was done and delivered to me, they offered to the whole job again for free, charging only for the new blank thumb drive and postage. They managed to capture the audio from an old cassette tape which I was unable to play on my cassette player. I am very pleased.

Products used:
Video and audio digitalization

Service
Value
Shipping
Returns
Quality
Thumbnail of user karyp4
1 review
0 helpful votes
February 13th, 2022
Verified purchase

I had some old reel-to-reel home movies that were about 55 years old. I had previously tried to have them converted to DVD by a local company, but was told they were too old and degraded. As I had nothing to lose by trying Southtree, I boxed them up and mailed them. The process was very simple; just put the bar codes on and send them in the box that was included. I was very surprised and pleased that my home movies were able to be preserved! The quality of the DVD is remarkable considering what they had to work with! I am extremely satisfied!

Thumbnail of user sherrim333
1 review
0 helpful votes
October 26th, 2022
Verified purchase

This was pretty easy to order. One tip--keep the box you get originally. You can ship your legacy box back to them in it. I am so happy with the CD and thumb drive I received. I had around 28 reels to send in. It was so nice to watch old memories and see people who have passed. I know some places add music but Southtree does not. I liked not having music because we were commenting as we watched our old home movies from the 70's. What a great way to keep memories and make gifts for people. It took quite a while to get my items back but I did send a LOT in and they arrived back to me in good condition. I will send more movies and slides in as I find them.

Thumbnail of user mariefrancel8
2 reviews
0 helpful votes
October 28th, 2022
Verified purchase

It takes longer than I expected to get my USB, but Southtree kept me informed of their progress every step of the way.

Thumbnail of user edwardr838
1 review
0 helpful votes
October 25th, 2022
Verified purchase

Did a good job on my vcr taps transfered to dvd and thumb drive takes a while but well worth it

Thumbnail of user juneb197
1 review
0 helpful votes
February 25th, 2021
Verified purchase

To send VHS tapes that contain precious home videos to a company requires a leap of faith, but I took it with SOUTHTREE. I got clear instructions on how to pack my old tapes (they even supply the box, the bar codes and the mailing label), e-mail updates on my order, and my thumbdrive delivered back with my original VHS tapes in the time-window they specified. Seamless experience! I plan to use them for old audio cassettes containing family interviews and to digitize my photos and of course more VHS transfers. 100% recommended!

Thumbnail of user wallacep24
2 reviews
0 helpful votes
May 3rd, 2022
Verified purchase

I treasure my home movies! Southtree preserved these precious memories to dvd's and to a flash drive for me. The quality of the transferred movies is much better than I expected, and I'm thankful to have two saved sets! I am a happy and satisfied customer. I highly recommend Southtree!

Thumbnail of user allann46
1 review
0 helpful votes
December 10th, 2021
Verified purchase

I'm glad I finally had southtree transfer my old tapes. They were probably diminished in quality from sitting around for years but Southtree transferred all of them to a flash drive which I immediately transferred to my cloud storage. They did an excellent job on tapes and slide transfers. Don't wait any longer and trust that Southtree will handle all your materials with kid gloves. They sent me back everything in a sturdy box just as I sent it to them. They include all shipping and boxing costs in their price so no additional charges.

Thumbnail of user toniaj15
2 reviews
0 helpful votes
March 23rd, 2021
Verified purchase

We so enjoyed sharing these past experiences with our family and friends. We had forgotten about some of the small but powerful moments from over 30 years ago. We're searching for more old tapes to send in.

Thumbnail of user robertot49
1 review
0 helpful votes
May 13th, 2021
Verified purchase

Being able to not just have all of these memories saved into a different format but extend their usage and life, is already a joy on itself but it has also allowed us to share those memories with friends and families who are very far away in just matter of minutes. What a blessing. Thanks again!

Thumbnail of user khristyw
Khristy W. – Southtree Rep

Thank you so much for sharing your feedback, Roberto! We're happy to hear that you and your family are enjoying your digitized memories! Thank you for giving us the opportunity to preserve those for you.

Thumbnail of user nancym1872
1 review
0 helpful votes
April 5th, 2021
Verified purchase

Love having all those old tapes on a thumb drive. It is plugged into our TV and we can watch whenever we want. Takes up WAY LESS space and easy to access.

Thumbnail of user karent1185
2 reviews
0 helpful votes
March 29th, 2021
Verified purchase

This company was recommended to me and I'm so glad I used them to convert my family tapes to digital! Instructions are very clear and if you have questions, staff are easy to contact and very knowledgeable, friendly, and professional. The quality of the digital conversion is good for what I have viewed so far. I will recommend this company to all of my family and friends.

Thumbnail of user alexp1162
1 review
0 helpful votes
May 13th, 2022
Verified purchase

Very happy. Was kept informed as the process progressed. Had some questions, and got a response very quickly. Disappointed that all tapes couldn't be done, but that was the fault of my old tapes. I found some more tapes, and am planning to get them done soon. Thank you very much. Very satisfied

Thumbnail of user christyk151
2 reviews
0 helpful votes
October 25th, 2022
Verified purchase

This site provides quality products. They take care of your precious memories every step of the process.

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From the business

Home video transfer from VHS to DVD/digital, photo scanning and cassette tapes to CD/digital. Preserve your recorded moments digitally.
Send in your aging tapes, film, pictures, and audio recordings. You'll receive new DVD or digital copies with your originals, safely and simply.

Company Representative

Thumbnail of user southtreer1
Southtree R.
Typically does not respond to reviews

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