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Southall Travel has a rating of 2.67 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Southall Travel most frequently mention customer service problems. Southall Travel ranks 159th among Plane Tickets sites.
I had the worst ever experience in booking a flight with Southall travels. The agent who handled me did not understand me and kept going for 2 hours. After a frustrating conversation of close to 2-2.5 hours I booked the tickets to get it done with only to find that the tickets are way cheaper in the airline site. Don't ever use southall travels
Very poor service, dodgy deals and false commitments. When it comes to refund... it is a nightmare. Soon after booking confirmation they start changing the flights dates & timing. Too difficult to get hold of someone on phone. Their phone are most of time on auto repliers. Their flexible ticket means if you refund you will have to pay £200 per ticket. My refund dispute is pending for the last four months Please keep away from this fraud company.
I have used this company several times and always had great service. I am not sure whether they are based abroad or not but it doesn't matter. Prices on website aren't always up to date but they do the best for you and I have done a bit of bargaining with them as well. Had to canx then rebook last time and most helpful. Do find you have to remind them to email your e ticket. I always try and use this company for Indian flights.
I have booked with Southall Travel a couple of times. Booked holiday package and flights with them. What impresses me is their ability to offer some of the most reasonable prices. Their customer service is fairly good. Overall satisfied.
I recently had a pleasant experience with Southall Travel. I have been booking my holidays with them for long but this time they certainly surpassed all my expectations. Southall guys offered an excellent holiday package to Dubai, which easily is my and my wife’s favourite trip to date. It was my wife’s 36th birthday and I had planned a few surprises for her including the leisure trip (that I got organized by Southall). I had a little issue with British Airways regarding our return flight to UK. But these guys followed it up really well. Many thanks to Southall Travel….
Found a discounted deal for Dubai on their website and left a message on their facebook page with my contact details. They were quick to revert to me and provide all the details. I have got the provisional booking made and plan to confirm it tomorrow. If i get a cheaper price than theirs, I will get the price match done. Pretty happy with their website as well as the tele staff who were prompt and helpful this time as well as on my previous bookings. Havent faced any problems so far.
I was looking for the cheapest flights to Bangkok for 3 of us and got what I wanted. If price is what matters to you go for them. Services are average but not hostile. We have confirmed tickets and checked with airline website too.
Been a happy client of Southall for many years now and I must say they have gone from strength to strength over the years with discounts that almost no one else can match. Always my first choice whenever I am planning a trip to back home to India.
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Call Southall Travel at 0208 843 4444 for Cheap flights tickets, Holidays and hotel deals at reasonable prices. Find discounted flight offers and Guaranteed Price Match
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