• SolVPS

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Overview

SolVPS has a rating of 4.4 stars from 15 reviews, indicating that most customers are generally satisfied with their purchases. SolVPS ranks 20th among IT Services sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Returns
    2
  • Quality
    2
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What reviewers want you to know

Positive highlights

  • I would like to thank you for our long partnership with outstanding customer service every time I deal with you.

Critical highlights

No critical highlights yet

How would you rate SolVPS?
Top Positive Review

“Brilliant support, I couldn't have asked for anything more!”

Angela S.
8/4/17

I've used a few hosting companies in a short space of time, moving along very quickly after a string of disappointments until I eventually discovered solvps.com. I picked them up after reading a positive review on a blog, that was over a year ago and I'm still here now and any new site I build is always with them. They have everything I need; reliability, great support, my site loads quick and I have had zero problems to date. Professional outfit and UK based so I couldn't ask for any more.

Top Critical Review

“Poor Service and No Refunds”

Steven R.
5/25/22

We have a popular website that gets over 300,000 hits a day, but for technical reasons, we needed a new server, so we tried SolVPS. In December, 2021, we purchased a year of service and installed our site. Sadly, the completely unloaded SolVPS server ran much slower than our old server, which made no sense since it was not publicly available yet and had no users, while the old server was still fielding a full and constant load. When we explored the problem, we discovered that the SolVPS disks were running TWENTY TIMES SLOWER than our existing server, even though the SolVPS machines use SSD disks and the old server had hard drives. We complained to SolVPS, and they moved our server to different nodes which helped the performance somewhat, but they were never able to deliver disk throughput comparable with the fully-loaded old server. After two months of failures, we abandoned SolVPS. What we didn't notice until then is that SolVPS has a no-refund policy, and they refused to return any of the money we'd given them. This cost us over $1000! So beware of SolVPS, which cannot deliver performance and will waste both your time and your money.

Reviews (15)

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Reviews that mention popular keywords

customer service (3)
Thumbnail of user stevenr1504
1 review
1 helpful vote
May 25th, 2022

We have a popular website that gets over 300,000 hits a day, but for technical reasons, we needed a new server, so we tried SolVPS. In December, 2021, we purchased a year of service and installed our site.

Sadly, the completely unloaded SolVPS server ran much slower than our old server, which made no sense since it was not publicly available yet and had no users, while the old server was still fielding a full and constant load. When we explored the problem, we discovered that the SolVPS disks were running TWENTY TIMES SLOWER than our existing server, even though the SolVPS machines use SSD disks and the old server had hard drives.

We complained to SolVPS, and they moved our server to different nodes which helped the performance somewhat, but they were never able to deliver disk throughput comparable with the fully-loaded old server. After two months of failures, we abandoned SolVPS.

What we didn't notice until then is that SolVPS has a no-refund policy, and they refused to return any of the money we'd given them. This cost us over $1000! So beware of SolVPS, which cannot deliver performance and will waste both your time and your money.

Tip for consumers:
Don't

Products used:
VPS server

Service
Value
Returns
Quality
Thumbnail of user janets471
1 review
0 helpful votes
April 23rd, 2019

I got this service for work, and after sending in 10 emails, I couldn't get 1 reply back. The customer service sucks. I don't see how this company can be in service with $#*!ty customer service. They don't have a phone number, they don't respond to email or tickets. The worst ever. I got a refund and went to another company!

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