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Solopress has a rating of 3.23 stars from 115 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Solopress most frequently mention online chat, extra mile, and next day. Solopress ranks 42nd among Printing sites.
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No positive highlights yet
We needed a particular design of leaflet printed but I couldn't see how to go about it on the website so I used their online chat and was helped by Sean FitzGibbon who made the process much easier. He was even able to suggest an alternative paper when the one I wanted originally came in over budget. His helpful attitude made the difference between me purchasing and just relegating the job back to my 'to do' pile. Great service!
Solopress failed to deliver 1000 envelopes ordered. They failed to communicate why there was a delay, they failed to give correct information on where the order was (actually stuck in customs) they failed on follow up. I had to order another 1000 envelopes and take the additional cost. After chasing continuously I finally got a promise of 50% refund. This refund has never been received and again no communication. If you are looking for a reputable company to supply on time, I would suggest you use other businesses. There are plenty to choose from!
To be fair Solopress are a very good price and quality is consistent. Sometimes you'll receive a slightly different grade of paper/stock on a repeat order but nothing that would cause too much of an issue.
But there is an issue with their 'estimated delivery'. You'll see if you get your order in on time that a next day delivery is available, along with other options... this is 'estimated' - A get out clause, because 9 times out of 10 delivery won't be next day (even if proofs are approved in time). Delivery will be 2 days (even if you order in time!), frustrating when you reply on a delivery being made.
A one-off, naaa. Happened now with the last 3 orders placed (by 9am).
Solopress are bound to reply to this message asking me to contact customer support. Well, I have. All that happens is they reply with a despatch email that i would have already received. No apology, so personal email confirming they have looked into it.
Poor customer service when it comes to delivery/despatch. Shame.
Why not offer a free 2 day delivery and charge customers for a next day delivery?... i'd pay if it meant reliability.
Ta.
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