Essex, ESS SS2 5QF, United Kingdom
Tel: +44 1702 460047
To be fair Solopress are a very good price and quality is consistent. Sometimes you'll receive a slightly different grade of paper/stock on a repeat order but nothing that would cause too much of an issue.
But there is an issue with their 'estimated delivery'. You'll see if you get your order in on time that a next day delivery is available, along with other options.............this is 'estimated' - A get out clause, because 9 times out of 10 delivery won't be next day (even if proofs are approved in time). Delivery will be 2 days (even if you order in time!), frustrating when you reply on a delivery being made.
A one-off, naaa. Happened now with the last 3 orders placed (by 9am).
Solopress are bound to reply to this message asking me to contact customer support. Well, I have. All that happens is they reply with a despatch email that i would have already received. No apology, so personal email confirming they have looked into it.
Poor customer service when it comes to delivery/despatch. Shame.
Why not offer a free 2 day delivery and charge customers for a next day delivery?......i'd pay if it meant reliability.