Solopress

Solopress failed to deliver 1000 envelopes ordered. They failed to communicate why there was a delay, they failed to give correct information on where the order was (actually stuck in customs) they failed on follow up. I had to order another 1000 envelopes and take the additional cost. After chasing continuously I finally got a promise of 50% refund. This refund has never been received and again no communication. If you are looking for a reputable company to supply on time, I would suggest you use other businesses. There are plenty to choose from!

Absolutely shocking company. Paid for next day delivery as I needed some flyers rather urgently for a conference. Checked over the proof, absolutely fine, clear and legible. Upon receiving the flyers the next day, they were totally blurry, completely illegible and totally unusable.
I contacted customer service and explained the issue, I provided photos showing the shocking quality and was told I would not be issued a refund due to apparently a warning message coming up on my proof to state that the resolution was poor - funny considering the document was able to be scaled up to A0 size by another company, and the flyers of A5 size were perfectly printed by VistaPrint. Avoid this company, shocking service, shocking quality, and pointless unhelpful replies.

Staff members are rude, a lady start to raise her voice absolutely disgusting and have no manners or people skills. Everyone tell you different information when I requested my parcel I asked them to deliver at right address by updating by someone asking me to provide new address details over the phone. I did not deliver my parcel on. Sort out your staff members as the have no manners

Completely unreliable. I won't be using them again. I actually gave them a second chance after they messed up a previous order, but dealt with it really well. Fool me though because this time the order I was meant to be collecting hadn't even been started yet - caused huge issues because I needed them for an event. They offered me a 20% refund, but just don't think that is good enough compensation for the massive headache caused. Not happy.

Ordered some business cards and had some issues with my order, and the customer support team are shockingly bad, lazy, one word answers, no effort to try help. Poor! Solopress would do better off without a support team, i think they needed to pay more attention at school i think...
The product and the price A+ the guys in graphics and printing obviously know what they're doing... compared to the dumbassess in support. Shocker

Used to be good, now awful, pay extra for quicker turnaround times, you don't get it, issues with orders never resolved, things get passed to customer service team but they never reply. Issues escalated to the customer service supervisor, e-mails get ignored. Spent thousands in the past 3 months, we're now finding a new supplier.

Poor quality printing, I have received numerous faulty print jobs in the past and although disappointing are usually fixed no fuss.
Ordered 2 lots of stapled brochures, 2 different designs and both were printed visibly wonky, they arrived a day late on the Friday for an event starting on the Monday and running all week. They could only offer a reprint or refund after they had received them back. I have had faulty jobs before and on ALL 8 other occasions, most of which were faulty brochures, had been offered an immediate reprint and been advised to dispose of the faulty ones, perfect. If they had issued the reprint on the Friday when I raised the fault my customer would have only had to make do with faulty products for 1 day. This time around received a completely different level of customer service, staff just spiel out the same responses over and over again, and no option to speak to a manager. I now find myself in a situation of having no reprint or refund and has left both myself and my client out of pocket and has done untold damage to my reputation. If you are a reseller do yourself a favour and don't bother with using Solopress.com.

Absolutely appalling experience. Ordered 2 print jobs with so called 24 hour service. One arrived 3 days later printed at completely the wrong scale, despite Solopress's own template being used. The other arrived 6 days later - too late for the event it was ordered for. Customer service following this was basically non existent. I eventually got a refund for one job but in the end they stopped responding to me altogether about the other one. DO NOT USE - they are cheap, but there is a reason for this!

Worst customer service, Placed order for printing business cards Job no ******* on Monday for a delivery on Wednesday, Wednesday evening I was emailed delivery on Thursday. Thursday I phoned them thrice no reply, Finally on Friday I spoke to someone who promised me for a delivery on following Monday, Are we fools to pay for 24 hrs service and wait for 1 week. I cancelled the order.
I have used solopress on many occasion but last few years they are bad to worst. Avoid its a trap

I had some little A6 flyers printed. Very simple job. Had a 6mm border around the edge and when they have been trimmed you would think one side was 8mm and the other was 2mm.

They were printed on the wrong stock also.

When I tried to complain I was told that as 5 days had passed there was nothing they could do.

On my experience I will never use this mob again and suggest that any one thinking of placing an order with solo press stay well clear

Luke Evans
LECreative

Where do I start?! Ordered 2 x name sets of their triple layer "luxury" business cards, everything about these cards is the complete opposite of luxury! Cards arrived 2 weeks ago, firstly they only printed and sent 1 name set but charged for 2. On to the quality, the design is very basic 2 colour with a solid black background, the black literally looks like mottled grey, the cards were also meant to be 85x55mm in size, they arrived 82x55mm which threw off the perfectly centred artwork completely. Very reluctantly I agreed to a re-print on the assurance from customer service that the cards would be personally checked by the quality control manager. Well, the re-printed cards arrived today, they managed to print both name sets this time but the quality has left me gobsmacked. The background looks even worse, cards are bending in several places and they literally look like they have been trimmed with a butter knife, I genuinely mean the edges of the cards are quite literally shredded! Not a single one of the now 150 cards is even close to passing as presentable, and this is apparently what their quality control is. I've been a long time customer of Solopress, but the last few orders with them the quality is completely non-existent, they've lost my business for good, i've spent over £400 with them this year and really regret it now, trust me go to a different company!

Ordered banner flyers n cards and needed for event Sunday. Promised by Jake order would b delivered 7.30-10.30 sat morning... it didn't turn up! No one there at weekends!... live chat not there weekends either!... devastated and angry! Got refund at customer services Monday but Jake too cowardly to take my call! Man up... you make mistakes you got to deal with them and at least have guts to say sorry!
Don't use this company... let you down and unprofessional!

Absolute cowboys. This shower (I nearly put company then but that would be an insult to descent business owners around the country) has cost us time and money. Starting with the so called salesperson *, he has done nothing but blatantly lie to us all along despite numerous phone calls he has completely wasted our time. We decided to call the customer service team (very much a play on words) which consisted of a guy called * he epitomises this outfit, he was rude and obnoxious, his opening gambit when I told him I had a complaint "go for it mate" it went further downhill after that, once asked what the name of the CEO was he replied "I dont know you can find out on google". Another call to the sales team to ask to speak to the sales manager resulted in no call back. Left messages for * and * still nothing. We have now gone to a descent professional print company as this lot are clearly not. If I ran this business I would be absolutely ashamed of myself but I guess this will be another bad review amongst many. Do yourself a favour and steer well clear they don't deliver.

*Personal information redacted by admin

Initially I was very happy. I ordered enough leaflets to last me a year. However after 6 months the prints had developed a purple/pink hue and now approximately half my order is unusable. Solopress will not do anything about it since 'I should have raised with problem within 5 working days'. They don't seem to grasp the idea that the problem developed AFTER the five working days.

Sadly Solopress badly let me down. I placed an order on Friday and realised straight after placing it that there were problems with it. No button to cancel the order; nobody available to help on phone or chat. I sent an email but nobody manning emails or phone over weekend. Somehow, however, my order printed and on Monday morning it was too late to cancel. If printing can happen over the weekend, then why not customer service too (even if more limited), in case of emergencies like this? Or at least a cancel button. I asked how to make a formal complaint and nobody had the courtesy to respond to my email. Deeply disappointing :(

Absolutely appalled with the service I have received. I specifically chose this printers over my usual choice as I needed the flyers for tomorrow, ready for an event on Wednesday. Whilst I was paying, the website glitched meaning that the payment was taken from my account but they have said that they have not received the payment, although the bank confirmed it and I provided a transaction ID for this. After spending the whole day chasing them, being passed from person to person and told I would be called by a manager (which never happened,) they then told me at 5.30pm that there's is nothing they can do and they won't post the leaflets unless I paid again, which I refused to do as I don't see why I should pay twice when the error was on their part. They have now said that although the website glitch was their fault, they will not send the leaflets but I will still be invoiced for them and expected to pay. Avoid at all cost, terrible customer service and an absolute shambles of a company.

Awful service. Very peculiar negative attitude when dealing with customers, even loyal ones, when things go wrong. Initially they present themselves as open and friendly, always willing to help you out with queries - but once they have your money it's a different story, even if they are the ones at fault.
Terribly disappointing as I was a long standing customer. Loyalty, in this case, doesn't go both ways. Do not trust them. Save yourself time and money and take your business elsewhere.

Promised me the delivery of a very small order of brochures for our open day and failed to deliver on both days prior to the event. We now have an open day to shift Three properties without any brochures to hand out. Total let down

Used Solopress for years with excellent print and service, but this year they have gone downhill. If the job is printed well, it's good quality, but if it; s not they seem incapable of getting it right.
Customer service is a joke, noone communicates, there's no complaints manager, you have to repeat yourself, even after complaining you only get, sorry about that. We've lost long term clients work because of this.
They are trying to do too much, too cheap and it's now bringing the company down. Mistakes are made and noone cares, noone ever answers to it.

I had the same experience as a number of customers who have written in this forum. I used them on a number of occasions and found the work a little sloppy however not bad considering for the price and speedy delivery. However customer service are their weak link. I remember seeing on their website that they say they re-print / refund work if customers are unhappy. I found that to be 100% false, not only that but it was so frustrating dealing with their customer service, that I would advise anyone against even trying.

Do not use this company
We placed two orders. And they could not deliver on either!
Even after we told them before printing about amendments they still got it wrong.
Go to a local printer!

THEY ARE CHEAP FOR A REASON!
THEY UNDER DELIVER!

This is simply not good enough, folks. You should not advertise yourselves as a 24-hour service if you cannot deliver even a very small and simple order in that timeframe. Will not do business with you again.

I had been using Solopress for around three years and was really impressed with their service and quality of products. Unfortunately, the quality of their products has declined over the last six months. I recently purchased six roller banners from them and they all have faulty mechanisms. The posters I have ordered have all varied in quality and delivery has sometimes been delayed due to unexplained reasons.

I am now taking my business to a local company that can provide consistent quality. Something has happened at Solopress.