• SolidTrustPay

Overview

SolidTrustPay has a rating of 2.53 stars from 68 reviews, indicating that most customers are generally dissatisfied with their purchases. SolidTrustPay ranks 12th among Money Transfer sites.

  • Service
    3
  • Value
    2
  • Quality
    2
See all photos

What reviewers want you to know

Positive highlights

  • STP has never had any problems for me and if they do there customer service is always great help.

Critical highlights

  • I opened an account at SolidTrustPay to pay a Fraudulent Company Profit-clicking which just vanished.
How would you rate SolidTrustPay?
Top Positive Review

“Good!”

Ender B.
7/12/20

Always good customer service and a lot of things you can do like easy ways to withdraw and send money. Also a good way to bring your bitcoin from online and into your bank.

Top Critical Review

“Solid Trust Pay is a SCAM!”

Hari H.
7/9/19

BEWARE! Solid Trust Pay is a conartist, outright scammer! I lost $1200 in my account that had been frozen for invalid, ridiculous reason. They blamed me for using a stolen credit card which I did not commit and worst thing, they can't prove it at all. I've made several appeals to the management but to no avail. If you don't believe me, I can you show all the proofs. STAY AWAY from this scumbag!

Reviews (68)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (6) account (34)
Thumbnail of user yevheniiam
1 review
9 helpful votes
January 25th, 2017

Very good payment service, excellent technical support! I use this system for a long time. I was happy with everything.

Thumbnail of user danielh124
Daniel H. – SolidTrustPay Rep

Thank you Yevheniia,

We appreciate your feedback!

Thumbnail of user allanf22
3 reviews
20 helpful votes
January 9th, 2018

STP has always fulfilled their mission with consistent attention to my issues, so I believe there is no doubt my experience with STP is mirrored by others.
Best Allan Ferguson

Thumbnail of user davids867
1 review
6 helpful votes
October 25th, 2017

Hi Folks,
I cant say anything but good things about Solid Trust Pay, and the name speaks for itself, such as SOLID TRUST and the owner of the Company Stella, she is a very honest, and down to earth person, and she runs a good reliable, and honest Business, and i would not deal with anyone else on this planet Earth.
As far as Stella's Support Staff goes, they are excellent, and give excellent service in a very Curtisous way, and i take my hat off to them all, so Folks, if you want the best, just deal with the best... STP

Best Regards,
David

Thumbnail of user danielh124
Daniel H. – SolidTrustPay Rep

Hi David,
Thank you so much for the kind words!

Thumbnail of user gregw57
1 review
11 helpful votes
October 4th, 2016

I have never had any issues with STP, they have been very helpful and transparent. I am in Australia and deal with companies all over the world. I have transferred funds and received funds from others without any worries. One of my clients accounts fell dormant and they were able to receive the funds that I sent them by contacting the Help centre. The live agent walk my client through the process and all good. Well done STP.

Thumbnail of user danielh124
Daniel H. – SolidTrustPay Rep

Hello Greg,

We appreciate this highly detailed review and short story about STP help center support staff :) Thanks for sharing!

Thumbnail of user ghazib
1 review
7 helpful votes
January 26th, 2017

STP is one of the better processors for customer support and stuff you can do like a lot of withdraw options and easy to send money

Thumbnail of user danielh124
Daniel H. – SolidTrustPay Rep

Thanks Ghazi,

We appreciate your feedback!

Thumbnail of user dicksong
1 review
7 helpful votes
November 15th, 2017

Solid Trust has done me good since joining 5 months now. Customer service is fast and reliably helpful.
Found no problem ever since joining

Thumbnail of user ubaida1
1 review
8 helpful votes
January 25th, 2017

Love stp since start never let me down and always refund of any scam came a best and loving pp of my life. Thanks Stella for secure pp

Regards
UBAID

Thumbnail of user danielh124
Daniel H. – SolidTrustPay Rep

Thank you Ubaid,

We appreciate your feedback!

Thumbnail of user travism63
1 review
9 helpful votes
January 19th, 2017

STP has never had any problems for me and if they do there customer service is always great help. Thank you STP for years of great service!

Thumbnail of user danielh124
Daniel H. – SolidTrustPay Rep

Thanks Travis,

We appreciate your feedback!

Thumbnail of user sheraza1
1 review
6 helpful votes
March 12th, 2016

STP "SUSPEND" My account with balance of 600 USD ( *******@yahoo.com)without telling any solid reason... i think it is total scam - no call support no live support available.
It just like big scammer in payment Processor...
Please dont deal in STP...

Thumbnail of user danielh124
Daniel H. – SolidTrustPay Rep

This individual submitted a falsified passport and was discovered to be on a Pakistani terrorist list. Therefore, their account as suspended as our compliance policy disallows any account access to any individual on such a list. Their statement above is completely incorrect. At this member's request, we manually transferred their full account balance to another STPay member whose account was legitimate.

Thumbnail of user ricardos36
1 review
8 helpful votes
January 25th, 2017

I am a member of STP for over 2 years and I have not had any problems, I like that you can add and withdraw money by bitcoin, and with my trust card, I have my money in 24 hrs...

Thumbnail of user danielh124
Daniel H. – SolidTrustPay Rep

Thanks Ricardo,

We appreciate your feedback!

Thumbnail of user loganb45
1 review
6 helpful votes
January 26th, 2017

I use STP for years to send and pay and recieve always get it on time unless just have to contact customer service for help

Thumbnail of user danielh124
Daniel H. – SolidTrustPay Rep

Thank you Logan,

We appreciate your feedback!

Thumbnail of user zeeshans2
1 review
10 helpful votes
February 26th, 2017

I have been with STP abt 3 months now and have no problems so far also I have reffered abt 5 persons in STP and they are also have a trouble free service so far

Thumbnail of user tahars1
1 review
9 helpful votes
January 19th, 2017

I AM AN OLD MEMBER OF STP... I RECOMMEND IT FOR ALL PEOPLE WHO WANT OR NEED TRUSTED WAY FOR THEIR MONEY TRANSFER OR TRANSACTIONS... STP IS THE MOST TRUSTED FOR ELECTRONIC AND E-MONEY TRANSACTIONS... YOU FEEL THAT YOU ARE SAFE WITH STP...

Thumbnail of user danielh124
Daniel H. – SolidTrustPay Rep

Thanks Tahar,

We appreciate your feedback!

Thumbnail of user ulyanav
1 review
7 helpful votes
September 20th, 2013

I have my Solid Trust Pay account a few months, before I did not have this problem, but now I have the following problem: When I try to transfer money out of my account, STP willn´t let me transfer the amount I want and forcing me to change the amount to less for left an amount in the account STP. I think that's fair to force me to stay one part of my money in Solid Trust Pay account. Is this legal?

Thumbnail of user mege
SolidTrust P. – SolidTrustPay Rep

We are sorry to hear you're having technical issues. Please contact Customer service for assistance. To speak with support please contact the support department by submitting a ticket or You may call and speak to a Customer Support Representative between the hours of
8:30 - 5:30 EST Monday-Thursday & Fridays 8:30-5:00 EST
Toll Free phone: 1-877-801-1777 OR 1-888-338-1119
International phone: 1-705-731-0908
Please submit Ticket here http://support.solidtrustpay.com/new_ticket.aspx?cid=15590
Thanks and Have a great day.

Thumbnail of user graciea
1 review
12 helpful votes
December 11th, 2013

I have had no problems with this site. It has worked for what i need it for. There will always be people who have problems. It can happen on any site, even paypal.

Thumbnail of user claireh6
1 review
4 helpful votes
April 21st, 2011

Solid Trust Pay has been taking care of my account for 5 years and they are great. The negative post above has the wrong email which is why their email bounced back. Also, Solid Trust Pay is only a payment processor and not connected to any other online program or site. So if someone had a bad experience shopping online they must need to call Solid Trust who will help them get a refund.

Thumbnail of user yurim1
3 reviews
8 helpful votes
November 11th, 2012

Great payment processor for online payments. As an exchanger for STP would recommned e-forexgold.com

Thumbnail of user mege
SolidTrust P. – SolidTrustPay Rep

Thank you so much for your Review. At SolidTrust Pay, We are always looking to improve our services. I will pass on that information to our exchanges department! Thank you again :)

Thumbnail of user roselyno
1 review
6 helpful votes
May 21st, 2010

I love SolidTrustPay- they have the best phone support than any other processor out there, and I have used the *******@solidtrustpay and it does work, and have refunds sent back to me without any issues. Not sure what this other person problems are but it not SolidTrust.

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From the business

SolidTrust Pay - Online Payment Processor and E-Wallet Provider "Your Money, Your Way!" STP Support can be found here: http://support.solidtrustpay.com

Company Representative

Thumbnail of user danielh124
Daniel H.

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