Softwaregreat

I ordered a coy of MSOffice for immediate download from softwaregreat.com one of your partners whom I found on your Partner website. However the download link was broken and I Decided to cancel my order. The website clearly stated that to Cancel please let them know right away and I think 5 minutes fits That description. It was also well within the 3 day cancellation Period allowable by US law where both the company and myself are Located. I heard nothing back from them and my charge card was charged. The website lists a phone number that is open 8:15 am to 6 pm Mon Thru Saturday however after 10 phone calls at all different times There was never anyone there. I left messages but never had a Call returned. There is also an online chat option but after Further investigation I found that it is never available either. At this point I was fairly convinced this was a scam but I gave It one more shot and emailed them again. I told them I felt There business was untrustworthy and that I wanted my refund Processed asap or I would be forced to take further action. This Is the response I received: Dear Customer, Hi, Since you say I am a liar, then you think I'll give you a Refund? I do not want to give you a refund. So, you can do as you say, I want to test your abilities. Thanks and Best Regards!