- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
SoftRock has a rating of 1.82 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. SoftRock ranks 153rd among Recruiting sites.
No positive highlights yet
Ok, so i understand where you guys are coming from. This company DOES use some maybe unethical marketing practices, but i do have to say that it is a legitamite business. Everything is legally sound and i have worked here for over a month. It does take a lot, dont get me wrong. Maybe a little redundant at times, but i get paid every week on time and make anywhere from 400-700 a week. I have done a little research and, to be honest, its just a business. Whether you disagree with their practices or not is up to you, but personally i understand its just another way to make ppl money and there we go. I like my job and i love the culture. Getting great experience with learning sales tactics.
If a company claims to be calling you in for a position you applied but then says they are going to have you doing sales - it's a scam. I build websites for a living and their website is a bunch of fluff with no content. Also... they don't directly state what they do as a company. I had to find out from message boards like these - again making it a scam. Disgusting.
Ok, let me write a more intelligent report on Softrock than most others have. I, unlike 95% of most people writing these "reviews", have actually worked for Softrock.
Is it a SCAM?
Not necessarily.
Softrock does not scam anyone. Well, maybe their own employees, but not the public. People have wrote that they scam people into going back to school. Well let me ask this. What is wrong with someone going back to school? Letting them know that if they went back to school that they would get a better job. Is this scamming? I don't think so. If it was scamming people into getting more education, that would be fantastic. Lets also scam people into quitting smoking or scam people into eating healthy and losing weight.
We do help people get jobs by emailing them with a Job of the Day. Each day the system sends them a Job that matches their qualifications and interests. And ONLY if they are interested do we talk to them about going back to school.
Now I am not saying that this company is great or anything. They most certainly have their share of problems. For instance,
They require you to learn a huge script and be able to repeat it VERBATIM. I know a guy that missed literally one word and got fired. And it was something like replacing "of" instead of "for" or something like that. To be VERY familiar with the script is one thing, but to make everyone memorize something that is going to be right in front of them on the screen for every call is just stupid. And to be able to recite it verbatim with 100% accuracy is retarted. And it is a HUGE script.
In 'Boot Camp', what the call their training, you are paid a flat fee of $1000 for the two weeks. It is broken up into $400 for the first week and then $600 for the second week. And you're normally there from 7am - 7:30pm M-F. If you put that together that is less than $7/hour for the first week. (12.5 hours - 1 hour lunch x 5 days ÷ $400 = $6.95/hour). They do this in this way to make the most amount of money from you while paying you peanuts.
"Boot Camp" is nothing but you doing your job. You are on the phone with people. There is no real training. The first two days of Boot Camp you are in the classroom "learning". Honestly, the first two days is nothing but them blabbing their mouth about how awesome of a company they are while you study your script. No REAL training is given.
Then once you are actually working if you miss your numbers for a single day, you could be fired on the spot. I had a friend who exceeded his numbers M-F one week and Monday and Tuesday on the next week, but on Wednesday missed his numbers due to not a lot of calls coming in, and they fired him for it. That day he sometimes waited 45 minutes for a call to come in. I got fired for the exact same reason. I was always hitting or exceeding my numbers and one day (the day after a major holiday I might add) I missed my numbers (and barely). I was waiting for almost an hour between each call. And the next morning I get a tap on my shoulder during a call and asked to come in the office and was told to grab my things and I am fired. I asked why and the 'manager' stated "I don't have to give you a reason why. Now get your things and go". Then I demanded to know and all he said is "you missed your numbers yesterday".
That is another thing, their managers or terrible. Their only idea is to get rid of anyone that does not make their numbers. Why? Because they can. They hire so many people to work there that they don't need to worry about it. Don't forget, the fresh people in "training" don't get paid much. And there are ALWAYS a lot of people in 'training'. If they had a whole bunch of people who were there for a long time, they would have to be paying them a whole lot more.
And for those people that are there a while, they move them to other departments so they do not have to pay them their bonuses that they would have made in the call center. And if the person is good in the call center (and making a lot of money from bonuses) and doesn't want to move to another department, they will find a reason to get rid of them.
So like I said before, they are not scamming the public, they are scamming their employees.
I have more junk on this company but I really don't want to get into it anymore than what I have written. Hopefully anyone reading this will just not apply there.
I DO NOT recommend anyone to work for this company.
Well... I was all excited about being able to make $18 an hour for simple online marketing. I just had my phone interview yesterday and suppose to start Monday. During the phone interview, the instructor asked my to type in the "team viewer" web page. I did and "Bamm!" He was able to see every move I made on my computer. I should have immediately sensed something wrong, but for some naive reason I didn't. He supposedly was touring me through everything I had to do, but while I was typing in my "marketing ad" example, the knuckle-head was probably touring through all my information on my pc. That invasion of privacy actually tells a lot about a fraud, because if the company was trustworthy, He would have warned me and asked my permission by explaining what Team Viewer was firsthand. All night the phone interview was on my mind, and usually your first instinct is your best. So I googled Softrock.org scams and stumbled upon several complaints. What is the job market coming to! Everybody wants an easy dollar! That sucks! I'm just hoping my identity isn't stolen now! Although I'm quite broke as it is!
Has anyone worked with this company as a Manager? I went in interviewing for a Customer Service Specialist and they wanted to promote my interview to a Manager in Training based on my creditials. After reading all the reviews I am a bit torn on what to do.
There are three interviews that you go through. I initially went in to interview for the customer service position. Michelle looked at my resume and said she wanted me for the MIT program. The second meeting was a three hour interview where you give a three minute elevator speech. The third interview culminates with meeting with one of the many hiring managers to let you know you got the job. The first day we had about 30 people in the class. By the end of the second day there were only 6 left. The class had to meet minimum thresholds to continue. We were not informed of these thresholds and given little feedback. Those of us that made it were astounded that we made it. Over the next few weeks we were told that we had to meet expectations and were given little feedback. Every day we wondered if we were going to be fired. Your job is to take incoming calls and convince the JOB seekers that they needed to go back to school. Once you transfer them over to the school specialists you wait to see if they qualify. You need ten qualifications per day to continue your job. This is a unrealistic expectation for someone who is not a telemarketer. The employees that are there will not look you in the eye simply because you are just a number who will most likely not be there tomorrow. The three trainers will give you hints to get better. Again if you are not a seasoned telemarketer good luck. You will be one of the many nameless faces that they hire and are gone in a couple of days. How they success in this business model is getting hordes of unsuspecting dolts to convince job seekers to go back to school. When you don't make it all of the people that did transfer to go back to school Softrock gets paid hundreds of dollars while they pay the multitude of minions minimum wage. You would be better off working for Burger King at least you know what you are getting into.
Gain trust and grow your business with customer reviews.
The SOSteam has has grown by over 1500 people in the last year.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
