I purchased furniture from this company and returned it due to issues and poor quality. It's going on 3 weeks and I have yet to be refunded. InteriorMark / Sofasandsectionals.com has not provided refund of $3883 on returned sub-par furniture as promised. On December 18th I purchased a top-grain leather Klaussner living room set for $4283 based on a leather sample that I was provided. I was given a deliver date range of 8-12 weeks. I received an email on January 28 with waybill stating that my order was being shipped. In February I emailed sofasandsectionals.com (SS. C) to see what was going on and was told it was at the local deliver carrier ready to ship and that I should call them. On February 11th the deliver company informed me that only part of the order was ready for shipping, as the sofa was damaged and had to be sent back. I reported this to (SS. C)/interiormark (IM) and then then had to place another order for another sofa and had the remaining furniture delivered. The love seat, chair, and ottoman were delivered, with an indention in the ottoman's fabric from someone stacking something heavy on it. I thought it would come out, but it never did. The sofa arrived on 5/2/2015 with the wrong legs, which caused the sofa to be about an inch or more shorter than the rest of the furniture. I emailed SS. C/IM and let them know the sofa had a random set of legs that didn't match and they scheduled for the correct legs to be sent out, and scheduled a repair technician to come out to place the legs onto the sofa. I also asked if the repair technician could look at the dent in the ottoman's leather fabric which was also STILL there. They confirmed that they would. After this, I noticed that there were several places in the new couch's leather that the material was cracking and splitting, which high quality top grain leather should not do. Upon further inspection my husband and I discovered that two different types of leather were used to construct the sofa, a sturdy thick leather which the back and sides were encased in, and a thin, fragile, easily damaged leather that covered where the skin touched. This was confirmed by the presence of extra leather material included for repairs under the seat that were also two different types (thicknesses) of leather material that was included for repairs under the seat. It didn't make sense to wrap the exterior of the sofa in sturdier leather and wrap the areas where the body touches with the thinner, softer stuff. Most reputable furniture companies doe the opposite, as where the body touches gets more wear than the sides and back. Being that the furniture was already splitting and cracking in less than a month's use, I realized there wouldn't be anything left to it within a year and did not want to pay that amount of money for sub-par leather that wouldn't last, so I decided to send it back. Upon notifying SS. C/IM of the issues, including photographs of the damage, they informed me that that type of wear is to be expected of high quality top grain leather. That was an ignorant statement, as everyone knows that the more you pay for leather, the more durable and sturdy it should be. I was then offered a $400 incentive to keep the damaged furniture, which I turned down. I was told that I would receive a partial refund (-$400 for return shipping) within 5-10 business days of the furniture pick-up being confirmed. The furniture was picked up on June 20th, I promptly let the company know. On June 22nd I received a credit memo for $876.00 via email, and knew that couldn't be correct. When I emailed them back and inquired about it, I was told that due to a clerical error, they had sent the credit memo for the wrong thing, and that it would be corrected and I would be sent a new credit memo. On June 29th I emailed and let them know that I had still not received a corrected credit memo or a refund to my card. I was told that the case had been escalated to upper mngt in order to get the refund processed. I emailed twice more since then, and have yet to receive word on it. It has been over 10 business days and I am still without a refund or furniture.