• SofaCoversJM.co.uk

Overview

SofaCoversJM.co.uk has a rating of 2.61 stars from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. SofaCoversJM.co.uk ranks 215th among Bedding sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    1
  • Quality
    3
See all photos
How would you rate SofaCoversJM.co.uk?
Top Positive Review

“Great products, great customer service!”

Jamie R.
2/8/20

My new sofa cover arrived in less time than expected ad fits like a glove. I emailed the company first for some advice, and they recommended me just with I needed. Good work.

Top Critical Review

“DO NOT USE THIS SITE”

E M.
9/30/20

We ordered a cover from this site and when it arrived it was tiny, really not well m ade and looked nothing like the website. When we questioned this with Anna (the only one in customer care) they said it was our error and there was nothing they could do. To return the incorrect item to Spain was £30! This was annoying as we already paid £121 for the cover! The company now are putting the phone down when we call and ignoring emails. Really a horrible company to deal with.

Reviews (18)

Rating

Timeframe

Other

Thumbnail of user jamier231
1 review
0 helpful votes
February 8th, 2020

My new sofa cover arrived in less time than expected ad fits like a glove. I emailed the company first for some advice, and they recommended me just with I needed. Good work.

Service
Value
Shipping
Quality
Thumbnail of user darrenb230
1 review
1 helpful vote
September 30th, 2019

Good price good material quality workmanship. Fast delivery. Can't thank you all enough for a pleasant shopping experience. Reading other reviews I guess you can't please everyone. Teddy agrees with us.

Thumbnail of user andresw12
1 review
2 helpful votes
October 23rd, 2018

They are covers manufactured in Spain - very good quality.
This company does not deceive anyone, since they clearly indicate that they are based in Spain, just as google.co.uk does not have a headquarters in the UK.

Thumbnail of user suzannee7
1 review
4 helpful votes
January 4th, 2016

A week before Xmas I emailed the company with my measurements and photo as I wasn't sure which size to order and got an immediate response. I placed my order and then emailed to check the actual colour as I know sometimes colours on screen can be deceptive. Ingrid emailed me back virtually straight away with a picture showing the actual cover against something else that was green to show the difference which was extremely helpful and put my mind at rest. A day later I got an email to say my order was being processed and would take about 5 - 10 days. Due to the Xmas holidays I received the product about a week and a half later but I think under normal circumstances I would have received it within about 5 days. The product is excellent, as another reviewer has said, a fraction of the cost of buying a new sofa or getting it professionally covered.

A slight observation - at first it was difficult to tell which way the cover was supposed to go as you don't really get any instructions with it and it doesn't tell you which is the front or back but I watched the online video and managed to work it out.

Anyway I would definitely recommend this product and company - the customer service is excellent and the product is extremely good value for money and of a good quality. Plus there is a good range of styles and colours available. Would definitely use them again.

Thumbnail of user christinee12
1 review
4 helpful votes
December 31st, 2015

I have purchased three items with this company and have been delighted each time. The covers have transformed my old tapestry suite at a fraction of the cost it would have taken to buy a new suite. I would highly recommend.

Thumbnail of user terryt35
1 review
9 helpful votes
June 27th, 2015

I must totally disagree with the previous bad review.

From first viewing the website it was obvious that the company was based in Spain. However some British companies could take lessons from Sofacoversjm in customer service. I was unsure about ordering simply because viewing colours on a computer screen is never accurate. I then emailed Sofacoversjm and asked about getting samples and was advised (very quickly) that I could request up to five which would be posted out (free). I was kept up to date about the postage and every email I received was both polite, informative and helpful.

As a result I places an order which was sent via TNT. Sofacoversjm provided a direct link to TNT allowing me to track the delivery which I received on the estimated delivery date.

All in all a very easy and pleasant transaction. I am very happy with the product and would not hesitate to use this company again.

Thumbnail of user sofacoversjms
Sofacoversjm S. – SofaCoversJM.co.uk Rep

Dear Mr. Taylor,
Thank you very much for your kind words. We are so pleased to know that our service and product have met your expectations. We work every day to satisfy our customer needs with a firm commitment to continuous improvement. For that reason, we really appreciate your opinion and truly thank you for taking the time to write this review.
Yours sincerely,
Sofacoversjm.co.uk team

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From the business

We are sofa, chaise sofa, armchair and chair covers specialists: we will advise you so you can choose the cover which fits the best your sofa. Renovate easily your home!

Company Representative

Thumbnail of user sofacoversjms
Sofacoversjm S.

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