Social Monograms

I ordered a tote from this company. It fell apart in less than 1 week of use. Very disappointed! I contacted the company and they said "they cannot do anything about it" because it was purchased over a month ago. I had pictures of the product and they still were not willing to assist. Will never buy from this company again!

Ordered a mono baseball hat... the website gives you a color card to choose the thread... I choose pale pink and the hat arrived with cream thread. They asked to see a photo of the incorrect thread color and then said sorry all sales are final and that they cannot be responsible for my computer "monitor"? Pink is pink cream is cream last I checked.
Anyway they refused to correct the item or send a new hat. Credit card dispute happening now... is this real life?!?!?! Never ever have I been treated so poorly by a owner of a company. STAY AWAY and look on line at the many many complaints they have even the BBB won't represent them. Just an FYI most mall kiosks have a embroidery center they charge $10-$15 to monogram and you can watch them do it no issues like this!

I ordered the boyfriend shirts for my bridal party. When I received them I saw several stains/marks on the shirts. I emailed them and they never responded as to what it could be and how I could get it out. The shirts themselves came from China and are made of the cheapest polyester. They are very thin almost see through and will pill easily. Do yourself a favor and buy from somewhere else or do it yourself. Horrible customer service

I wish I could give them a negative number because nothing was positive about my experience or their company! I ordered a monogrammed tote bag. When it arrived it had marks all over it, which were definitely noticeable before it was shipped. When I contacted the company, they gave me a run around, but did finally agree to replace it. When I ordered the next one, it arrived with a major defect in the handle (it was coming apart at the seams and buckled up). I contacted them again and was told they were basically doing me a favor by allowing me to return it since all sales are final and that I would have to pay return shipping. When I told them they should pay for the return shipping since the tote was AGAIN defective, I was told I could either take the option or leave it! I will NEVER order from this company again and if you are smart, you won't ever order either. Shame on them for sending out defective products and then not standing behind their products. Just POOR BUSINESS and business practice!

Terrible, just do not do business period. No refunds offered due to personalized item. Wrong size, wrong color just awful. If I could give zero stars I would

Contacted merchant multiple times! Never received my items! Horrible customer service!

Needed my order/tracting number.
Told me it takes 3 weeks for processing.
Asked if my personalisation could be changed.
They said they wouldn't even check on the order nor ship it out if it was ready.
Yep. Never again. #@%!?

The ad on groupon says "satin robe" when in fact it's 100% polyester! That's called false advertising people! Refund please!

Never recieved my order!

For Christmas my daughter bought me a monogram clutch type purse on a gold chain from Socialmonograms.com. She also bought herself one in a different color and bought our daughter-in-law one also. The brown color was perfect for me and the size was nice. I was excited to receive the gift and looked forward to using it. The only problem was that the purse had a very strong petroleum smell. I did not want to hurt my daughters feelings, but she said she noticed her purse had the same strong smell. I decide to try and use baking soda to absorb the chemical smell, instead of going through the trouble of having to make a return. I thought for sure this would do the trick. After a week I checked and the smell was still strong and the purse unusable. I then put in kitty litter to rid the purse of the odor and after another week the problem still existed. I decided to try coffee beans and left them in for more than two weeks and this still did not get rid of the smell. The final time I decided to try ground coffee and let it stay in the purse for another two weeks, and the purse still reeked of the Petroleum smell. Since all my efforts to fix the problem myself failed, I decided to contact SocialMonograms.com and see if they could replace the two purses because of the strong smell, which made it undesirable to carry around. To my surprise they emailed me back with the following reply. "We are sorry you are unhappy with your order. As our policy states however, we have to be notified of any problems within 10 days of receipt. Otherwise we are not able to replace any orders."
Since I did not order the purse myself and it was a Christmas Gift, I was not aware of the short time frame, even on a Gift order. We did not want a refund, only a purse that did not have a strong chemical smell. My daughter gave a 3rd purse to our daughter-in-law and that purse did not have a strong chemical smell like the other two purses, so we know they have some colors that do not have the strong smell and we would have been happy for just a replacement purse that we could use. Because of their lack of concern for the problem we shared with them, I would not buy from this company again. The company is run by Ashley Newell Bartlett and Valerie Newell Riener, know as Agnes and Velma on their website. I could only guess that neither of these two ladies would walk around with a purse that had a strong petroleum smell, but they are happy to sell them to others and not stand behind their product, when they sell something that is not usable by their customer. This company will not be around for long with customer service like this.