• Snapfish

Snapfish

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Overview

Snapfish has a rating of 1.22 stars from 475 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Snapfish most frequently mention customer service, live chat, and christmas cards problems. Snapfish ranks 141st among Photo Printing sites.

  • Service
    159
  • Value
    162
  • Shipping
    152
  • Returns
    106
  • Quality
    147
Positive reviews (last 12 months): 2.2%
Positive
2
Neutral
0
Negative
89
84
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The most frustrating experience with a company and their customer service.
  • I left phone number for them to call me, however no onw would.
How would you rate Snapfish?
Top Positive Review

“Excellent”

kathy g.
2/23/24

I have been using Snapfish for many years, I am very thankful to be able to used my old pictures stored on their platform. Loved their quality of their product and customer support, they stand behind making sure customer satisfaction is their number one priority. Also very happy with their app and the easy way to add beautiful detail to my photo album and mugs. Looking forward to many more years using your service and highly recommend your site!

Top Critical Review

“This company deserves NO stars.”

Joyce P.
1/29/24

I put in an order for 20 Christmas cards. After reviewing them, I reordered 40 more of the EXACT SAME CARD for a cost of over $200. The second order was defective, as it cut one of the photos in half. There is Zero customer support. I spent hours trying to get this resolved, and they denied all liability. A sham company. I will not use again.

Reviews (475)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (199) phone number (22)
Thumbnail of user crystalh318
1 review
3 helpful votes
October 22nd, 2020

I love snap fish and never had issues but they need to lower their shipping prices. They offer killer deals then u get to the shipping and it isn't much of a deal after... Their 50x60 blankets say 89.99 and their is no way id ever pay that much for those thin $#*! blankets. They offer 100 free prints a month but add shipping at 9.99 and u r paying 10 cents a piece and waiting 2 weeks to get them verse going to Wal-Mart paying 9 cents each and getting them in an hour...

Thumbnail of user elizao5
1 review
0 helpful votes
June 28th, 2019

I ordered 4 photos for not even $5, I paid about $3 the most & I received a tracking number, it said I would receive my photos on the 2nd but I received them 5 days earlier. Now the quality isn't so great but I can't really complain. As a photographer, I see it as you get what you pay for. Not sure If I want to spend more money though due to all of the bad reviews. Luckily I only tried 4 photos to test it out before buying 100+ photos for a photo album I'm creating.

Thumbnail of user danielc1106
3 reviews
0 helpful votes
November 9th, 2019

I'm amazed about all the complaints in here (not judging!) it's been a while since used snapfish but this site it's been my family's option when it comes to print our pictures.
Their quality was good, I even have a poster I printed with them in 2010 and the colors are still good.
You gotta make sure your pictures are cropped like the way you want or check other details. Online services can be a massive headache.

My sister still uses Snapfish and so far she's satisfied with the quality of the printings.

Thumbnail of user jamesn435
1 review
1 helpful vote
December 27th, 2019

I give snapfish a good review based on quality, the product I ordered turned out great! However, it arrived 5 days later than the original estimated delivery date and was NOT here by Christmas as promised. The price was OK. Merry Christmas!

Thumbnail of user raneea
Ranee A.
88 reviews
196 helpful votes
August 3rd, 2018

I've tried them a few times. They're okay. They do crop your photos a smidgen and you tend to loose a quarter inch of your picture. I just use them as a third party place to store my photos sould something happen to my first and second source. It's also the only place I can find that lets you download the original.

Thumbnail of user carolynp20
29 reviews
110 helpful votes
January 15th, 2016

Ordered greeting cards and was quite pleased w/the way they turned out.
Better quality than some of the other online sites.
The site is difficult and quirky to navigate, however.
They need to work on that.
Not too keen on having their logo plastered on the back of cards that have my photos on them. Another site I use doesn't do this.
My biggest problem w/Snapfish, however, is their customer service chat line.
I waited in a long line and watched the numbers go down and up. Finally as I neared the finish line... a message appeared and said that "chat" was offline. I couldn't believe my eyes.
This happened more than once and I finally gave up. I think that's their plan.
Good luck trying to find their phone number. They apparently don't want to talk to their customers. I did finally find it... *******500.

Service
Value
Shipping
Quality
Thumbnail of user lorie65
2 reviews
5 helpful votes
February 3rd, 2016

I received my Print and even though it looks good, it took a bit long and I think it was not that cheap

Thumbnail of user alir15
1 review
2 helpful votes
April 7th, 2014

I've used Snapfish for a while to get prints of digital photos. Before today I would have given it 5 stars. But I found this site while amusing myself waiting for the "live chat operative" to appear. It's been over an hour. The reason for wanting the live chat operative was that the virtual chat couldn't handle my problem of 16 blurry photos out of a pack of 74. I know the problem wasn't the camera, because one of the photos came with two prints. One blurry and one crystal clear. After looking at the reviews here, I decided to just send the bad ones in again when I collect another batch worth the postage. If this review were just for customer support I'd give it one (wishing I could give it 0).

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About the business

Keyless locks are the no longer the future, they are available now! Our keyless locks can be unlocked using codes, remote fobs, or even your fingerprint. We have locks for any kind of door or building. We even sell the same lock that secures our nation's nuclear warheads.

Come visit us if you want to get rid of the keys from home or even business. No more keys!

Business History

Established in 2003.

GoKeyless has been on the cutting-edge of the keyless locks revolution since 2003. Located in a commercial office park at the Dayton International Airport in Vandalia, Ohio, we are an authorized dealer for Schlage, Baldwin, Kwikset, Kaba, Alarm Lock, Lockey, Arrow, and more, stocking and selling all of the top brands in keyless door security technology. GoKeyless was conceptualized to alleviate the pain caused by door keys. Our offering of hundreds of keyless locks for homes and businesses means you are minutes away from personalizing your security and living the lifestyle of freedom you deserve. We have a full time sales, shipping, customer service and technical support staff ready to help you. No one comes close to matching our knowledge of keyless locks and security hardware in this industry. This means you won't have to worry whether you are getting the right product, and whether you can get any assistance should you need it after it arrives.

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