Snapfish

Chatted with Snapfish to see why their promo code for an 11.99 photo book was not working. Was told the promo expired more than two hours prior and representative refused to honor despite the promo still being offered on the webpage. Sucks customers in to spend hours making projects and then uses shady tactics and straight up dishonesty to try to clinch a hire sale. Will avoid in the future.

I paid an outrageous amount for shipping to be expedited and arrive by a specific date. Not only did it completely miss the date, but by a whole week, and the customer service chat agent sent me follow-up emails saying the issue was resolved. Nothing was resolved. No customer service at all. The prices are really good, but beware that you can't rely on any shipping information or service.

Snapfish is a scam. They have zero customer service. I ordered an item for delivery. It has not arrived. There are no updates on the tracking. I've emailed multiple times and received no reply. Their chat function just sends you to an FAQ page which sends you to the tracking page and you're caught in an endless loop with no resolution. They take your money and leave you high and dry.

In November I ordered several photo Christmas ornaments as well as some prints. They were supposed to be delivered by 12/13/23. It is now 12/22/23 and they have not come, and per chat with agent, they seem to have all gotten lost in transit. I definitely won't have them in time for Christmas, despite ordering a month in advance. One occasional lost item at the holidays I can understand, but for multiple orders to get lost and never be delivered is ridiculous. So disappointed with my experience trying Snapfish.

Snapfish will not admit incorrect product sent and will nit refund money. I left phone number for them to call me, however no onw would. Rip-off

I used Snapfish to order Xmas cards for 2023 holidays. Snapfish's confusing push notifications sales during checkout caused me to order the wrong photo tiles. They offered metal photo tiles for $2.99 ea. I ordered 9 of them. What arrived are foam mounted tiles. I reached out to customer service. The agent said that I definitely ordered matte finish and sent me a screenshot of the order. Fact is there was no indication of whether the tiles were matte or metal. I ordered them in good faith they were metal. Very disappointed. Will be using Shutterfly from now on.

I order two 8x10 portrait prints. They printed them in landscape and not portrait. Charged $24 shipping as they sent the pics in separate mailers. $13 each. The prints are no good and they refuse to resend them in correct orientation. I believe the scam they are pulling is they purposely print them incorrectly, and offer you a refund for the print, $4. Then they demand you reorder it and pay shipping again. The money they make is in the shipping. They will not correct their mistake. Take your business elsewhere. I'm currently going through PayPal to get my money back.

Ordered Christmas cards and return envelopes. Received return envelops with someone elses address. The only way to contact them is via Chat. This takes at least a half hour to get someone while you wait in a que. Then another half hour or more to get answers back. The correct address was supposed to be fixed and re-sent out to me in a few days. Did not receive. Cancelled my order and requested refund. Unacceptable and unprofessional. Use someone else and save yourself a headache.

Ordered some prints. They are sitting at my post office for 2 weeks. I chat with them. "Sorry sorry sorry."

Her: Do you want me to put in a complementary order for you to replace this one?
Me: Yes, I would like you to fulfill your part of the transaction.
Her: What do you mean by that?

Oh, sh!t, that set me off. Got refund; Closed account. Will never order from them again. Companies gotta stop farming out CS for cheap.

I ordered a personalised jigsaw. It stated it would come in a box with the image on the box. What I received was a box that you would get a pizza or fish and chips in with a bit of paper glued on the front. It looks horrendous and I would be embarrassed to give someone this as a gift. Tried to complain but customer service has ignored me.

Snapfish is horrible! They deserve no stars! You can never talk to customer service. Ornament is pixelated, scratched and faded.

I sure wish I'd read the reviews BEFORE using Snapfish! They are terrible. Their so called customer service is a joke. You can't get a real person (well once I did, but now cannot get that phone number. Can't even find it in my recent calls?) weird! And the chat is terrible. They don't help. The book arrived with a cut on one of the pages. I should've stuck with Shutterfly, but thought I'd try a lesser know cheaper version. You know what the saying is: You get what you pay for. Stay with Shutterfly or any company other than Snapfish! They are TERRIBLE - cannot get help! AARGH! Can't believe they have any positive reviews!

I ordered my Christmas cards. My order arrived with someone else's return address on it. This is day two of being in their chat/support area. Each agent asked for more information and if you leave the chat room you start all over.
I even woke up at 6am to get a good time-that agent was supposed to send me an email...that was four agents ago.
I will never use Snapfish again.I am a returning customer so longer!
Plus, they were way more expensive than the ones my friends and family have used.
Shameful customer service. You cut corners, you cut your future business!

The third time I ordered holiday photo cards from Snapfish was a nightmare. The reason I have continued with its user-unfriendly software is the huge discount provided to previous users. The package arrived in 48 hours, complete with envelopes that belonged to another customer. It, apparently, was stupid of me not to plan to use address labels as a precaution. That was part one.

Part two is trying to get help when the company offered NO customer service. Its only phone was off the hook. It was busy at midnight. There was no email shown. Chat never worked and kept spewing the same auto-generated message. I resorted to Facebook and Instagram and decided if these didn't work, I would dispense with cards in 2023. Talk about feeling helpless. Of course, I planned to eventually place the matter in dispute with AmEx fi it was not resolved. Luckily, one of these messages got a response that said everything was automated. Right!

Amazingly, my original order arrived and who knows where it emanated from. Was a human involved? We will never know.

Then someone started hitting me with emails in the horrid Zendesk. It took 15 or 20 responses to shut the person down. He or she wanted a photo of the envelopes, which already had been sent by messaging so Snapfish would know I was not a scammer. I kept telling the person I was not here to sort out his automation issue!

By message 10, it was apparent that this was harassment. I will NEVER order anything else from this outfit! Whoever started it must be rolling in dough and uses cheap automation, instead of hiring people who can rescue customers when things go awry. Well, I don't plan to support such a badly run business.

Ordered personalized cards in Nov 2023. They were never delivered. Contacted customer service and the agent offered to reorder. Second order never arrived. Contacted customer service and offered again to reorder. Because my schedule has me traveling it's too late for me to get and mail cards so I requested a full refund. Per customer service agent they're only offering me a reorder for which I do not want. A full refund has been requested. Oddly enough their telephone lines are inoperable. Never order again! Avoid.

I ordered eight 8.5x11 calendars with twelve photos foe each month, order ID: **************. Every photo has at least two horizontal lines. My photos did not have these lines. They do not provide phone number or other options to file a complaint. My $100 went down into the trash bin. DO NOT ORDER ANYTHING FROM THESE PEOPLE. YOU WILL REGRET IT.

I have used snapped fish before and was extremely happy with them great quality happy with the price. I'm wondering what's happened to the company these pictures are horrible. Colors are dull and off. The photo paper is super thin. Shipping charges were extra high. Not satisfied!

I ordered 9 calendars that I made on their site with my own photos. I asked to have them received within about 2 weeks and paid $43 for shipping. 4 days after they were supposed to be delivered, I had not received them and spoke to customer service via a chat. They tried to blame the delay on the USPS, but said they had no tracking info - which I paid for - and only offered me 50% off on the shipping cost. I told them if they couldn't prove they sent them, that I wanted a full refund - which I got right away. I noticed that quality was not as good last time I ordered, but the prices were better than other places. Never again will I go back.

I have created about 30 photo books through snapfish over the years, the most recent July 2023.

This last book had the pages fall out on opening!
There was something wrong with how it was made. This book cost $120.
I contacted snapfish when I found some time to do so and provided a photo, I used their online chat.
After explaining online the problem, I was just shutdown as they said I ordered in March. I didn't, this was a different order. They just closed the chat. I was served by
Risphar Musee.
The book quality was lousy. The service even worse.
If I could give 0 star I would.

The address on the envelopes was for a different person in a different state. I did manage to chat online with a customer service person and they agreed to resend the correct envelopes, but they did not include city, state or zip code. So crappy! I should have had them send blank envelopes! Im baffled that they could send the envelopes to the correct address but cant put the correct address on the actual ones I ordered!

Ordered prints for Christmas cards. Order never arrived and customer service incompetent with zero follow thru. Went thru Paypal who immediately refunded me. On a side note, Paypal listed an 800 number for Snapfish. I called it… it was a sex talk line!

I ordered photo prints on January 31st. The initial estimate read the delivery would be made yesterday. The packets have been sitting at the UPS sorting facility located 5 miles from my home since February 3rd! Now, the estimated delivery date is February 13. $11 to ship some photo prints and it's going to take 10 days to travel 5 miles? The delivery price seemed reasonable because it was UPS, but then it was transferred to the post office. Had I known this, I would have had them printed somewhere else. I had 2 orders so I paid a total of $19 in shipping for it to arrive in 2 weeks, maybe?!?

After speaking with Snapfish I was refused a refund. One of my images (poster size) came in wrinkled and ruined and the other part of my package never showed up. Still they refused my refund. I will never use Snapfish again