• SnapDeal

SnapDeal

Overview

SnapDeal has a rating of 3.73 stars from 774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 9th among Discount Shopping sites.

  • Service
    272
  • Value
    266
  • Shipping
    266
  • Returns
    256
  • Quality
    258

This company responds to reviews on average within 15 hours

Positive reviews (last 12 months): 81.8%
Positive
45
Neutral
1
Negative
9
91
See all photos

What reviewers want you to know

Positive highlights

  • Nice and great products for middle class families, Good quality products, with nice customer service support
  • Nice app nice app and good service and good product quality and good dilevery and service nice and good

Critical highlights

  • Worst customer care support n snapdeal service too worst.
  • Not a matter of money but it shows how irresponsible and arrogance towards customer service.
How would you rate SnapDeal?
Top Positive Review

“Best price”

Shalini M.
3/19/24

Snapdeal's reliable delivery is a significant reason I choose to shop with them. I can always count on them to deliver my orders as promised, which is essential, especially for time-sensitive items. The tracking information they provide adds to the peace of mind, and I appreciate the transparency in the delivery process. Their commitment to punctuality and transparency truly elevates the overall shopping experience, and I trust them implicitly.

Top Critical Review

“Very pathetic experience”

SUNNY A.
11/27/23

I had cancelled orders before shipping but still they were sent that to with missing items and wrong size. The return request was accepted quickly but the return has been an headache. Have to explain again and again to customer care the same story even after sending them all images in email. The pickup have been done finally but the status still shows pickup pending. I feel I lost my money on Snapdeal. Emailing them is of no use. Talking to customer care also no use as they have only selected replies as trained. And I don't use WhatsApp so can't say about that. Meesho is 1000 times better in deals and returns refund same day pickup same day refund right after pickup. My mistake I tried SnapDeal

Reviews (774)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (63) product quality (37) customer support (21) delivery service (26)
Thumbnail of user revansiddakodambalkar
1 review
0 helpful votes
August 12th, 2023

I contacted Snapdeal and the product is damaged but the returns facility is also very slow. Again, the delivery boy has not come yet, he says to send it through the post office. I am responsible for this Snapdeal.is west

Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Revansidda,

We extremely regret the inconvenience caused. We've got your order details and we will connect with you on priority to discuss this further.

Thanks,
Team Snapdeal

Thumbnail of user rajivr7
2 reviews
3 helpful votes
October 16th, 2019

Their products are not bad. They give free shipping and they friendly talk with customer. I have received a good phone from snapdeal they have good product.

Thumbnail of user himanshuk26
0 reviews
0 helpful votes
January 2nd, 2022

Amazing product quality and nice customer service... Really happy to buy this product... I suggest everone to buy the product from snapdeal... Good product

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user vinodr12
1 review
0 helpful votes
August 26th, 2022

Received wrong product.my order was mulethi powder but i received Arjuna bark. I am senior citizen. I am not satisfied with snapdeal's service.

Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Vinod,

We extremely regret the inconvenience caused. Please share your order details at grievanceofficer@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Thumbnail of user sadashivk
1 review
0 helpful votes
January 23rd, 2019

Purchased homefile aluminium file wrap of 72 mtrs. Online at 438. Same Hindalco product purchased for 257/-at local store. You are a good service provider but unfortunately expensive one. Our purchase with you must be at affordable and reliable prices... k. sadashiv

Thumbnail of user anujk23
1 review
1 helpful vote
July 23rd, 2020

I have ordered two pair shoes with different size but i have received both pair with same size kindly replace one size with demanded size

Thumbnail of user noddyk
4 reviews
3 helpful votes
November 10th, 2018

Snapdeal costmer Care number =*******508,, *******050
This number for emergency calls only =0*******508

Thumbnail of user raazk6
1 review
0 helpful votes
July 13th, 2020

Snapdeal customer care helpline number_O9064-7132-53- very good
Snapdeal customer care helpline number_O9064-7132-53- very good
Snapdeal customer care helpline number_O9064-7132-53- very good

Thumbnail of user baskaranv1
1 review
0 helpful votes
September 27th, 2017

Hi suppose if I order the products. The label and the information of the products should not mentioned on the parcel or the delivery order is it possible

Thumbnail of user ghormares
1 review
1 helpful vote
September 15th, 2018

Hello Snapdeal,
My name is Akshay Ghormare, I love online shopping, i have been tracking Snapdeal rise and fall, though you are very famous eCommerce site but you fall very badly, the question"Dont you spot the problem yet?"
You have to solve only one issue, after that i am pretty sure that you can certainly compete with Amazon, which you used to do earlier.
And the only issue is "FAKE PRODUCTS"
As soon as the customer open the App, on the very first pageitself there are tons of FAKE Products with brand names eg. Nike, factrack etc.
Today I saw you advertisement on te very first page of NEWS paper, then i install the App in hope of some good deals, but this time again scenario was not changed, though there might be some good deals but my mind didnt allow me to brows, i suddenly uninstall the App.
Here are some suggestion, I am 100% sure will dramatically change the scenario,
1. Find the way to spot and remove fake/copy products.no of products does not matter, keep only genuine products like myntra.
2. Raise some funding for re launch.
3. Advertise your relaunch all over with the tag "Quality products only".
4. Offer some good discount on early stage.

Now you all set to rule the Indian eCommerce market.
I hope this suggestion will reach the top executive.
I am engineering graduate and want to explore myself in eCommerce.
Tanks you,
Regards,
Akshay Ghormare
*******148
*******@gmail.com

Thumbnail of user ratnag
12 reviews
18 helpful votes
January 21st, 2019

They are one of most expensive website. I wanted to purchase few products after tally with others i feel their budget a kinda expensive.

Thumbnail of user sarak22
3 reviews
63 helpful votes
June 4th, 2015

Snapdeal takes more time to delivering the product... im feeling irrtiated with snapdeal

Thumbnail of user sakshiy
4 reviews
3 helpful votes
February 11th, 2016

Last month my office friend ordered a scandisk pen drive of 16 gb from snapdeal. They delivered it on time. But its packing was not upto the mark.

Thumbnail of user justind33
4 reviews
10 helpful votes
June 25th, 2013

Got my money back but was disappointed of not receiving the goods after repeated extension of the deadline

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From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

Thumbnail of user kavals
Deepak J.
Typically responds within 15 hours

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