• SnapDeal

SnapDeal

Overview

SnapDeal has a rating of 3.7 stars from 774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SnapDeal most frequently mention good quality, customer service, and nice app. SnapDeal ranks 10th among Discount Shopping sites.

  • Service
    272
  • Value
    266
  • Shipping
    266
  • Returns
    256
  • Quality
    258

This company responds to reviews on average within 15 hours

Positive reviews (last 12 months): 81.1%
Positive
43
Neutral
1
Negative
9
91
See all photos

What reviewers want you to know

Positive highlights

  • Nice and great products for middle class families, Good quality products, with nice customer service support
  • Very very nice service and good product quality and good product and nice delivery and nice product show

Critical highlights

  • Worst customer care support n snapdeal service too worst.
  • Not a matter of money but it shows how irresponsible and arrogance towards customer service.
How would you rate SnapDeal?
Top Positive Review

“Best price”

Shalini M.
3/19/24

Snapdeal's reliable delivery is a significant reason I choose to shop with them. I can always count on them to deliver my orders as promised, which is essential, especially for time-sensitive items. The tracking information they provide adds to the peace of mind, and I appreciate the transparency in the delivery process. Their commitment to punctuality and transparency truly elevates the overall shopping experience, and I trust them implicitly.

Top Critical Review

“Very pathetic experience”

SUNNY A.
11/27/23

I had cancelled orders before shipping but still they were sent that to with missing items and wrong size. The return request was accepted quickly but the return has been an headache. Have to explain again and again to customer care the same story even after sending them all images in email. The pickup have been done finally but the status still shows pickup pending. I feel I lost my money on Snapdeal. Emailing them is of no use. Talking to customer care also no use as they have only selected replies as trained. And I don't use WhatsApp so can't say about that. Meesho is 1000 times better in deals and returns refund same day pickup same day refund right after pickup. My mistake I tried SnapDeal

Reviews (774)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer care (87) customer service (108) return request (22) quality products (63) product quality (37) customer support (21) delivery service (26)
Thumbnail of user shalinim24
1 review
0 helpful votes
March 19th, 2024
• Updated review

Snapdeal's reliable delivery is a significant reason I choose to shop with them. I can always count on them to deliver my orders as promised, which is essential, especially for time-sensitive items. The tracking information they provide adds to the peace of mind, and I appreciate the transparency in the delivery process. Their commitment to punctuality and transparency truly elevates the overall shopping experience, and I trust them implicitly.

Tip for consumers:
Try once

Products used:
Suit

Service
Value
Shipping
Returns
Quality
Return on product
July 5th, 2022
• Previous review

I have ordered boots from here, but I dint like the boots, I have returned the product it was so smooth to return here

Products used:
Boots

Service
Value
Shipping
Returns
Quality
Thumbnail of user sunny.wantsome
1 review
0 helpful votes
November 27th, 2023

I had cancelled orders before shipping but still they were sent that to with missing items and wrong size. The return request was accepted quickly but the return has been an headache. Have to explain again and again to customer care the same story even after sending them all images in email. The pickup have been done finally but the status still shows pickup pending. I feel I lost my money on Snapdeal. Emailing them is of no use. Talking to customer care also no use as they have only selected replies as trained. And I don't use WhatsApp so can't say about that. Meesho is 1000 times better in deals and returns refund same day pickup same day refund right after pickup. My mistake I tried SnapDeal

Tip for consumers:
Returning will be time consuming and headache

Products used:
Nutriglow Sunscreen combo, Nutriglow Apple toner and gel, Nutriglow English rose French clay mask pack of 2

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Hi Sunny! We extremely regret the inconvenience caused. We've got your order details and we will connect with you on priority to discuss this further.

Thanks,
Team Snapdeal

Thumbnail of user aksawariya9
1 review
0 helpful votes
February 29th, 2024

Brilliant app ever used no doubt. So far I have ordered 10 products and all are perfectly fine. Their product assortment is fabulous and prices are reasonable. The app UI is super smooth and user friendly. Snapdeal's model of value ecommerce is exactly what we need i.e. Best quality products at cheap prices as brands doesn't matter. Their customer support is really helpful. Complaints, if any, are resolved in 2 to 3 days. Great service I really love it and would love to order again from them 😊

Service
Value
Shipping
Returns
Quality
Thumbnail of user chaudharykajal451
1 review
0 helpful votes
March 19th, 2024

Snapdeal's hassle-free returns process is a significant relief. On the rare occasion when I've needed to return a product, the process has been smooth and efficient. Their transparent return policies and quick resolution of issues demonstrate their commitment to customer satisfaction. Their commitment to seamless returns, coupled with transparent policies and prompt issue resolution, solidifies Snapdeal as a customer-centric platform that truly prioritizes satisfaction and peace of mind.

Tip for consumers:
Try once

Products used:
Jacket

Service
Value
Shipping
Returns
Quality
Thumbnail of user rahulk178
1 review
0 helpful votes
November 6th, 2019

Snapdeal helpline number@*******740@ *******@Snapdeal helpline number@*******740@ *******373@

Thumbnail of user muthyalatarun1010
1 review
0 helpful votes
March 19th, 2024

Snapdeal's flexibility in payment options is a big plus. They offer a wide range of payment methods, including credit/debit cards, digital wallets, and even cash on delivery. This variety ensures that I can choose the payment option that suits me best for each purchase, adding to the overall convenience of shopping on the platform. Their dedication to accommodating diverse payment preferences and their user-friendly interface make Snapdeal a top choice for me.

Tip for consumers:
Nothing, Thank you

Products used:
T- shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user arbazp899
1 review
0 helpful votes
February 8th, 2024

I like this snapdeel be cos wery nice products
Wery wery super deel for snapdeel I like snapdeel
I love snapdeel

Thumbnail of user ar4726698
1 review
0 helpful votes
March 19th, 2024

Beat quality products with to low prices,and good return policy try once and free. Delivery no charges

Tip for consumers:
Try once

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user bhawnaa1
1 review
0 helpful votes
November 16th, 2023

Pls don't buy anything in bulk from SNAPDEAL bcz you faced any problem and want to return they will reject. I Ordered 6-7 products but I need to return all the products bcz of size fit issues and 1-2 cloth quality issues but after 5 returns they reject my next return request. Reason they are giving...that after 4-5 return you cannot return anything and it is our company policy. Who said we can not return all the products if we are not liking it. I have 1900rs product which I ordered first was loose than I replaced in smaller size now they are tight on me so I want return but they are not returning my product bcz of multiple return. What type of thug policy you have. If I am not liking it than I will return na why would take it zabardasti. No other company have this stupid policy than why you have and if you have than show me in written first.

Tip for consumers:
Pls don't buy from here. Bcz after 4-5 return they will not return anything and your money will stuck with those products which you are not liking it bcz of any reason

Products used:
Rigo dresses

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Bhawna,

Sincere apologies for the unpleasant experience. Please share your order details at care_yt@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Thumbnail of user bhupendros
1 review
0 helpful votes
January 16th, 2024
• Updated review

I recently purchased a high-quality tracking suit from Snapdeal and received it within three days of placing the order.

Tip for consumers:
I recently bought a tracking suit from Snapdeal and received it within three days of placing the order. The product is of high quality.

Products used:
Tracking Suit

Service
Value
Shipping
Returns
Quality
Awesome Services
October 28th, 2023
• Previous review

I purchased a product from Snapdeal. The expected date of delivery was 7 days later, I spoke with the customer support team to deliver the product within 3 days but they delivered the product on the next day of the call. I really liked their services.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user sachinp54
1 review
0 helpful votes
January 3rd, 2024

Best delivery, best customer service, World class service, From start to end the sevice was very good

Tip for consumers:
No

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user v8126331427
1 review
0 helpful votes
November 22nd, 2023

Snapdeal provide best services with best product you can putchage anything without any doubt. I am very happy to purchage the product and I will advise about snapdeal

Products used:
Nice product

Service
Value
Shipping
Returns
Quality
Thumbnail of user mpal46114
1 review
0 helpful votes
November 21st, 2023

Just received a product with a perfect condition and with timely delivery and customer service is excellent.

Tip for consumers:
Only customer service

Products used:
Phone cover

Service
Value
Shipping
Returns
Quality
Thumbnail of user revansiddakodambalkar
1 review
0 helpful votes
August 12th, 2023

I contacted Snapdeal and the product is damaged but the returns facility is also very slow. Again, the delivery boy has not come yet, he says to send it through the post office. I am responsible for this Snapdeal.is west

Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Revansidda,

We extremely regret the inconvenience caused. We've got your order details and we will connect with you on priority to discuss this further.

Thanks,
Team Snapdeal

Thumbnail of user sodiyalkajal7
1 review
0 helpful votes
March 15th, 2023

Everything thing at an affordable price I buy kurti from Snapdeal with less amount than other site very good product

Tip for consumers:
Catchy quality at affordable price

Products used:
Sandals

Service
Value
Shipping
Returns
Quality
Thumbnail of user rajats61
1 review
0 helpful votes
April 3rd, 2023

I have fully satisfied with the sevice of snapdeal they timely delivered my product i love it snapdeal poduct is really good

Service
Value
Shipping
Returns
Quality
Thumbnail of user babus11
1 review
0 helpful votes
May 5th, 2023

Snapdeal very bad company, I order 2 palazzos last month 04/04/2023,first delivery date 16/04/23,today 06/05/23 still not recevie, the past one month they change 4 time delivery time. 4 time I send complants through help centre, each time computer showing you get reply within 48 hours, but still I never get any mail from snapdeal, I will try many time contact through telphone, there is no optation. I am leaving aboard, so I suggest people who stay outside india never book snapdeal.

Service
Value
Shipping
Returns
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Babu,

Apologies for the experience you have been through. Please share your order details at care_yt@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

Thumbnail of user eshaguptad
1 review
0 helpful votes
July 22nd, 2023

Hi all, my review of the Scoopy - Z55 Ultra Black Smart Watch which I purchased from Snapdeal.com last week, the watch is a truly revolutionary device designed to enhance your everyday life. With its sleek design, advanced features, and affordable price range, this smartwatch has the potential to become your ultimate companion. In this review, I will walk you through its notable features, performance, and overall value.

Design and Features:

The Scoopy - Z55 Ultra Black Smart Watch boasts a modern, stylish design that will effortlessly align with your daily outfits. Its durable black stainless steel frame ensures longevity, while the comfortable silicone strap ensures a snug fit on your wrist. The 1.5-inch OLED display provides crystal-clear visuals, ensuring easy navigation through the watch's features.

Equipped with Bluetooth technology, the Scoopy - Z55 Ultra Black Smart Watch seamlessly connects to your smartphone, allowing you to receive notifications, calls, and messages directly on your wrist. With a simple touch, you can view and respond to important alerts without having to constantly reach for your phone. Moreover, the integrated heart rate monitor accurately tracks your fitness goals, making it an ideal companion for your workouts.

Performance and Functionality:

Powered by a robust and efficient operating system, the Scoopy - Z55 Ultra Black Smart Watch delivers a smooth user experience. The quad-core processor ensures snappy responsiveness, while the generous 2GB RAM provides ample space for your apps

Shipping
Returns
Quality
Thumbnail of user vipink22
1 review
1 helpful vote
February 12th, 2021

Yes, Snapdeal sells genuine products. I recently ordered Red tape shoes for myself and they were original just like we get in Red tape outlet. I really loved the whole shopping experience with Snapdeal as it just took me few clicks to order it from their App, and I was asked to relax:-) and bingo, they delivered the product within 5 days without any hassle. Now, I have almost stopped wasting my time by going out and shop, I just check their app even for my other household needs. Amazing experience!

Tip for consumers:
Their App and customer service are very easy to use.

Products used:
I bought red tape shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user ravib56
1 review
0 helpful votes
January 25th, 2022

Like the imported Nike shoe bought with them
2500 bucks worth
Bought in cod- got in 4 days
Quality is very good and thanks for keeping trust.
Writing this to review for people because I love their service.

Tip for consumers:
must visti if buying a shoes
There is a whatsapp button
You can chat them live

Products used:
Nike Air jordan1 shoes

Service
Value
Shipping
Quality
Thumbnail of user dks19
1 review
0 helpful votes
July 11th, 2023

Snapdeal has emerged as a popular online shopping website, offering a diverse range of products, competitive prices, and satisfactory customer service. As a reliable platform, it provides a convenient and hassle-free shopping experience to its users.
The website's interface is user-friendly and intuitive, making navigation a breeze. It allows for easy browsing through various categories and swift searches for specific products. The layout is organized, ensuring that customers can find what they need quickly. However, a more modern and visually appealing design could enhance the overall user experience.
Snapdeal boasts an extensive catalog of products, covering a wide array of categories such as electronics, fashion, home decor, books, and more. The availability of multiple brands and options gives customers the flexibility to choose products that align with their preferences and budget. It is important to pay attention to product descriptions and customer reviews to ensure the desired quality and authenticity.
Competitive pricing is one of Snapdeal's strengths. The website frequently offers attractive discounts, deals, and promotional offers, making it a cost-effective option for shoppers. By regularly checking for ongoing sales and offers, customers can make substantial savings on their purchases. However, occasional price fluctuations and variations across different products may require careful comparison before finalizing a purchase.

Tip for consumers:
Snapdeal has emerged as a popular online shopping website, offering a diverse range of products, competitive prices, and satisfactory customer service. As a reliable platform, it provides a convenient and hassle-free shopping experience to its users.
The website's interface is user-friendly and intuitive, making navigation a breeze. It allows for easy browsing through various categories and swift searches for specific products. The layout is organized, ensuring that customers can find what they

Products used:
All categry

Service
Value
Shipping
Returns
Quality
Thumbnail of user mayankn2
1 review
0 helpful votes
June 26th, 2023

I recently had the pleasure of shopping on Snapdeal, and I must say, it was an absolute delight! From the moment I entered the website until my order arrived at my doorstep, every step of the process was seamless and enjoyable. Allow me to share my positive experience and highlight the reasons why I highly recommend this shopping site. First and foremost, the website's interface is user-friendly and visually appealing. Navigating through various categories and finding products was a breeze. The search functionality was efficient, and the filters helped me narrow down my options quickly. I appreciated the intuitive layout, which made it effortless to explore a wide range of products. The product selection on Snapdeal is outstanding. Whether I was looking for trendy fashion items, electronics, home decor, or even groceries, I found a vast array of options to choose from. The site caters to a diverse range of interests and preferences, ensuring that there is something for everyone. Moreover, the product descriptions were detailed and accurate, providing me with all the information I needed to make informed decisions. What truly impressed me was the exceptional customer service provided by Snapdeal. Any questions or concerns I had were promptly addressed by their friendly and knowledgeable support team. They went above and beyond to ensure my satisfaction and made me feel valued as a customer. Their dedication to customer care left a lasting positive impression. Furthermore, the checkout process was smooth and secure. I appreciated the various payment options available, which made it convenient for me to choose my preferred method. The site's commitment to data privacy and security reassured me that my personal information was protected throughout the transaction. Shipping and delivery were prompt and reliable. I received regular updates about the status of my order, and it arrived within the estimated timeframe. The packaging was sturdy and ensured that my items arrived in pristine condition. I was thoroughly impressed by the attention to detail and the care taken to fulfill my order.
Finally, Snapdeal offers attractive discounts and promotions on a regular basis, allowing me to save money while enjoying a fantastic shopping experience. The site's loyalty program and rewards system are additional perks that make shopping here even more rewarding. In conclusion, I wholeheartedly recommend snapdeal to anyone looking for a top-notch online shopping experience. Their user-friendly interface, vast product selection, outstanding customer service, secure transactions, and timely delivery make them stand out from the rest. I am thrilled with my purchases and will undoubtedly be returning for more. Shopping on Snapdeal is an absolute pleasure, and I guarantee you won't be disappointed!

Products used:
I recently purchased a trimmer from Snapdeal, and I must say, it has been an exceptional experience from start to finish. Allow me to share my positive review and highlight the reasons why I am thoroughly impressed with both the product and the service provided by Snapdeal. First and foremost, the ordering process on Snapdeal was effortless and straightforward. The website's interface is user-friendly, making it easy to navigate and find the desired product. The search functionality and filters helped me quickly narrow down my options and find the perfect trimmer that met my requirements.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nitimehar54
1 review
0 helpful votes
July 11th, 2023

The guidelines are so easy to understand and very helpfull to make good choice of product and easy return and refund policy.

Tip for consumers:
Try once

Products used:
Saaree

Service
Value
Shipping
Returns
Quality
Thumbnail of user rafeekk1
1 review
0 helpful votes
October 30th, 2021

Snap deal services is very good and product quality also good and snap deal rock and I am impress for snap deal services

Service
Value
Shipping
Returns
Quality
Thumbnail of user aishwaryad5
3 reviews
1 helpful vote
February 25th, 2023

Payment was deducted twice for an order placed. After giving false assurances that the reversal will be done in 72/48/24 hours over a period of 10 days, the customer service team said that their payment server did not receive the credit so I need to raise a dispute with the bank where I have my account.

My question to them is - is this my fault?

Just because it is my money that is lost in transit between the bank and Snapdeal, I need to figure it out and battle on.

You have lost one more customer, Snapdeal.

#angrycustomer

Service
Value
Shipping
Returns
Quality
Thumbnail of user kavals
Deepak J. – SnapDeal Rep

Dear Aishwarya,

We extremely regret the inconvenience caused. Please share your order details at grievanceofficer@snapdeal.com and we'll get this checked right away and ensure this is sorted out on priority.

Thanks,
Team Snapdeal

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From the business

Online shopping site in India to shop Electronics, Mobile, Men & Women Clothing, Shoes, Home & Kitchen appliances online on Snapdeal in India.? Next Day Delivery? Zero Shipping Charges on SD Gold

Company Representative

Thumbnail of user kavals
Deepak J.
Typically responds within 15 hours

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