• Snakes at Sunset

Snakes at Sunset

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Overview

Snakes at Sunset has a rating of 2.98 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Snakes at Sunset most frequently mention customer service, ball python, and next day problems. Snakes at Sunset ranks 53rd among Pets sites.

  • Service
    31
  • Value
    29
  • Shipping
    25
  • Returns
    19
  • Quality
    29
Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
36
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What reviewers want you to know

Positive highlights

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Critical highlights

  • I contacted their customer service and got ignored.
How would you rate Snakes at Sunset?
Top Positive Review

“Anery corn snake :)”

Zoey B.
1/3/24

We just got this little guy, he was in perfect condition and ate within hours of arrival. At first me and my partner were unsure about purchasing from snakes at sunset because of the reviews but the risk was well worth it. So far he seems in good health and was use to being handled. As far as tracking and packaging as soon as the order was placed and confirmed we didn't hear anything till the next day which made us worry. Thankfully Shipping was fast and when we opened the box the warmer was still in good shape as well. Overall pleased with the order and will update on the health of the snake if needed.

Top Critical Review

“Brazilian rainbow boa”

Greg m.
9/20/23

I have bought 8 snakes from this company. I am very happy with 7 of them I have no intention of quitting buying snakes but however, I am switching to Backwater Reptiles due to the fact that no one will talk to me about a resolution. After multiple e-mails I still cant anyone on the phone. Its completely ridiculous that a dealer would choose to lose thousands of dollars in snake sales over one snake. But if thats what they want...so be it. Just not a good business decision!

Reviews (101)

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Reviews that mention popular keywords

customer service (22)
Thumbnail of user zoeybloom56
1 review
0 helpful votes
January 3rd, 2024

We just got this little guy, he was in perfect condition and ate within hours of arrival. At first me and my partner were unsure about purchasing from snakes at sunset because of the reviews but the risk was well worth it. So far he seems in good health and was use to being handled. As far as tracking and packaging as soon as the order was placed and confirmed we didn't hear anything till the next day which made us worry. Thankfully Shipping was fast and when we opened the box the warmer was still in good shape as well. Overall pleased with the order and will update on the health of the snake if needed.

Products used:
Snake

Service
Value
Shipping
Returns
Quality
Thumbnail of user aprilv74
1 review
0 helpful votes
March 4th, 2021

Thank you Snakes at Sunset. I bought my daughter a ball python from you guys and I was so worried about the shipping from Florida to California but all my worries went away once he arrived. He is so healthy and beautiful and we couldn't be any more pleased. Communication about shipping was super clear and package arrived exactly when it was supposed to. He is super sweet and just hope he loves his new home. Thank you so much Snakes at Sunset.

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Value
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Thumbnail of user georgem2146
1 review
0 helpful votes
May 25th, 2022

Bought an RES Male from here. Great Turtle, Excellent condition!
Fast Shipping. Good communication.
Will by from again.
Thanks!

Service
Value
Shipping
Quality
Thumbnail of user patc435
1 review
3 helpful votes
December 30th, 2020

I've read many of these reviews and I was scared at first but the owner is more caring for the safety of the animals than the profits I've ordered a rainbow boa and it showed up healthy and hungry she bit me already but it's to come from a reptile who was shipped and scared all she needs is more human contact with me and food and water so stop complaining u cry babies and grow a pair these are men's pets not girls pets

Thumbnail of user aidana22
1 review
0 helpful votes
August 10th, 2023

The snake was nice and smooth, big and healthy looking. I've always loved snakes and this one is no exception my daughter did get bitten and is now in hospital with in terminal condition. Womp womp

Tip for consumers:
e

Products used:
jacket

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Value
Shipping
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Thumbnail of user hayleyg55
1 review
0 helpful votes
July 31st, 2021

I bought a Central American boa constrictor (Nicaraguan) from ReptiMart.com and the snake is my first pet snake and she arrived alive and happy and now she's climbing in her cage and we is an absolute sweetie. Will buy snakes and other reptiles from here again. Thank you for letting me do service with you guys.

Thumbnail of user nathanp254
1 review
0 helpful votes
May 26th, 2021

Purchased an Anolis grahami posted on Facebook.
Animall large and healthy, shipped quickly and safely. Would recommend, no complaints at all.

Products used:
Anolis lizard

Service
Value
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Thumbnail of user analead
1 review
1 helpful vote
April 30th, 2020

Ordered my Western Hognose from the Snakes at Sunset website this week and he came the next day at 10am. I even called to ask about how long it takes them to normally ship an order and just make sure mine went through, and the man I spoke to was very helpful and professional. The packaging was secure and came with a sheet that explained the use/or lack of the hot/cold packs and how to remove your animal and properly warm them. My hoggy is in great shape! Beautiful and healthy, very active and was obviously accustomed to being handled. I'll definitely do more business here in the future.

Thumbnail of user christinek542
1 review
2 helpful votes
December 12th, 2020

So I saw a lot of negative reviews which made me nervous but I ordered a corn snake from them anyways. They are hard to communicate with, however they were very polite and I suspect the communication issue is more due to being very busy so I don't mind. My little snake was shipped overnight to hold and arrived happy and healthy. Glad I ordered from them.

Thumbnail of user weirdrandomkida
1 review
0 helpful votes
August 2nd, 2021

My uromastyx arrived healthy and ate on first day thanks i will buy again the website is snakesatsunset.com

Tip for consumers:
lovely uromastyx

Products used:
uromastyx

Service
Value
Shipping
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Thumbnail of user karmae3
5 reviews
8 helpful votes
November 9th, 2021
Verified purchase

GENERAL OVERVIEW: i've bought from them a couple of times, but it's always just been snakes. I bought a leucistic ball python, and two anery corn snakes. They always sent me exactly what i ordered, never scammed me & that's alot coming from someone who has been scammed by other companies in the past, just trying to find a reputable one.

SELECTION: Their selection is at times a bit more limited than some other places, but you can't beat their honesty. It's actually my first choice for snakes, provided they have the species/morph i am looking for.

HEALTH OF ANIMALS: both times, you could tell they really took good care of their animals. Even the ball python was a very healthy weight. I mention this only because most other ball python breeders i've run into will basically starve them to save $. They put the health of their animals before $ and that is very important to me.
LONG-TERM HEALTH: all three snakes ate like champs at the first time i fed them, and have continued ever since. The ball python is a couple years old now and the corns are several months of age. They never had any signs of mites, tremors, kinks, etc.

TEMPERAMENT: you could tell these guys had already had a few short bouts of handling. They were fairly tame, and easy to handle. They never coiled or hissed, at first were a bit shy but still calm. Only took a few weeks & they'd already lost most of that shyness.

CONS: perhaps the #1 downside here is that in most cases, you can't select a specific snake. You can choose male vs female, but it's a stock photo so while it will be very close, your snake may or may not look exactly like the one in the photos. I've never tried to make a special request, though. They might actually take special requests? I just know that if you do not specify, you just kinda get luck of the draw.

This next one probably is only an issue for me bc my geographical situation is quite unusual... and it's not really a con because i understand why they do it. They're doing it for the safety of the animals and i actually prefer that over convenience. Im in a rural area, live over an hr away from the nearest hub. On their website it basically mentions that sometimes even if temps fall within safe range, they may still decide to hold at the fedex hub. For this reason, i am hesitant to buy in when temps are barely above/below required lows/highs. But really it's not too much of a inconvenience all i have to do is time all my orders with the weather.

Products used:
ball python, corn snake

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Value
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Thumbnail of user robertj887
2 reviews
0 helpful votes
May 7th, 2020

Received my Nelsons Milksnake yesterday on schedule and he's a beauty! He already took a pinky today so he in indeed a "Full Nelson"! I've named him Rebel and I want to thank Snakes at Sunset for the care in shipment and one more seamless transaction!

Thumbnail of user jamesm4502
1 review
0 helpful votes
March 21st, 2021

I asked for photos of the turtles and they promply sent and let me pick the picture of the turtle I wanted. Thanks snakes at sunset for a perfect transaction! I will be back for future purchases.

Service
Value
Shipping
Quality
Thumbnail of user lucasp73
4 reviews
3 helpful votes
November 5th, 2020

I've ordered reptiles by mail from many sources. I really only had trouble with one. But Snakes at Sunset isn't that one.
I can't tell you how long I've been waiting to find Jeweled Lacertas. They have been out of stock everywhere for the longest time. So when I found them, I was excited. I ordered them immediately and Snakes at Sunset kept me on top of when they would be sent and where I can pick them up due to weather issues.
It could not have gone smoother. I picked up my lizards which were in excellent heath and followed instructions to the T!
The lizards have adjusted to their environment and don't seem as timid as these lizards usually are.
I am extremely satisfied and look forward to doing business with them in the future!

Thumbnail of user frankiej20
1 review
1 helpful vote
May 12th, 2020

I purchased a male red tegu! And the only thing I can say IS EXTREMELY EXTREMELY PLEASED PACKAGED PERFECTLY CAME WITH INSTRUCTIONS TEGU IS IN OUTSTANDING CONDITION 1-10 rating I gave them a 13!

Thumbnail of user amberh138
1 review
0 helpful votes
August 21st, 2018

I placed an order Friday evening, gave them a call Monday morning to check the status of the order and by Monday evening it was shipped out and I received it Tuesday morning. It was more beautiful than the picture on the site. I love him.

Thumbnail of user terryo43
1 review
0 helpful votes
June 8th, 2018

Fast, friendly no problems! I received a happy healthy animal with in 48 hours of deciding a needed a 6th snake sense my normal pet store has a hard time getting even a common one. Will defiantly use them again and will be telling every one in my snake circle about my experience. Great job Snakes@ Sunset!

Thumbnail of user benl75
1 review
3 helpful votes
February 1st, 2017

I ordered a emerald tree boa from snakes at sunset, I was hesitant after reading the reviews, but I gave them a call and talked to aerial. He was awesome! He's sent me pictures of all the babies and helped me pick one out. I paid for him online and got him the next day. Their prices were cheaper than others and their service is great! I highly recommend them.

Thumbnail of user brendenm5
1 review
1 helpful vote
December 1st, 2018

I have had multiple good experiences when dealing with Quin. His customer service is great. He answers all of my questions and is very communicative regarding orders and shipping. Also my animals have always been professionally packaged and safely delivered by him.

Thumbnail of user aliviac
1 review
2 helpful votes
October 2nd, 2018

I ordered a Butter morph Corn snake from them on Sunday, September 30th. Since they do not ship on weekends, it was shipped the next day on Monday. I received the snake very early today, and the package was professionally done. The snake was healthy and responsive. Personality was amazing. On top of all of this, the snake was extremely affordable. It came to under $100, overnight shipping and snake. Would extremely recommend. Wish I could add a photo of her but it won't let me on mobile. If you want to see pictures, email me@ *******@gmail.com. I'd rate a 5/5.

Thumbnail of user kathleenb416
1 review
2 helpful votes
September 9th, 2019

He came on time was real lively, healthy, and ate same day i got him. Have him 5 months now and he is still doing great will be getting all my reptiles from them.

Thumbnail of user angied24
1 review
3 helpful votes
March 1st, 2017

I ordered a ball python on Sunday Monday it was shipped Tuesday morning he was at my door. He's beautiful love him already. They were very nice to deal with. Sent me pictures to choose which one I wanted. Will definitely buy from them again.

Thumbnail of user craigo16
1 review
2 helpful votes
April 11th, 2017

I saw many negative reviews on here; however, I had a great experience with Snakes at Sunset. I am a well experienced dart frog breeder and therefore, had many questions for the Snakes at Sunset team. They took their time to answer each one of my questions, they sent me photos of each animal, and sent the animals in a timely manner. After just receiving the frogs a few hours ago, I can see they are in great health and I would absolutely purchase from them again.

Thumbnail of user merrilynd
1 review
4 helpful votes
February 2nd, 2017

I was skeptical after reading the previous reviews, however, I went with my gut. While the response from MikeB was curt, it's the animal that counts for me, not the level of customer service.
My King snake arrived plump, no mites, no scale issues, warm from his heater and ready to explore his new 20 gallon condo. The true test will be in a few days when it comes feeding day, however, honestly I'm not real concerned, this is one chunky monkey. If appearance is any indication, this little guy has never missed a meal.
Very satisfied customer and I would not hesitate to buy from Snakes at Sunset again.

Thumbnail of user sarag81
1 review
2 helpful votes
June 9th, 2017

I understand the complaints about the customer service, Mike B is pretty blunt. He answered most of my questioned, but it seemed like he was in a hurry. I didn't want to talk to him anymore, so I texted the number they have on their websit, and whoever that was, was much nicer. Anyways, I ordered a northern blue tongued skink Tuesday night, it was shipped Wednesday, and got here Thursday morning. They sent me tracking information, so I had no problem with shipping. Was just as they said it would be. My skink is pretty happy and healthy. I'm really glad I ordered them. After reading these reviews, I was worried, but I had no reason to be. Everything turned out great! They seem like a company who has their business together. For anyone thinking about buying, just text the number and communicate that way if you want someone friendly. I do recommend them though, and would purchase again.

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