• Snakes at Sunset

Snakes at Sunset

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Snakes at Sunset has a rating of 2.98 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Snakes at Sunset most frequently mention customer service, ball python, and next day problems. Snakes at Sunset ranks 53rd among Pets sites.

  • Service
    31
  • Value
    29
  • Shipping
    25
  • Returns
    19
  • Quality
    29
Positive reviews (last 12 months): 28.6%
Positive
2
Neutral
0
Negative
5
36
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I contacted their customer service and got ignored.
How would you rate Snakes at Sunset?
Top Positive Review

“Anery corn snake :)”

Zoey B.
1/3/24

We just got this little guy, he was in perfect condition and ate within hours of arrival. At first me and my partner were unsure about purchasing from snakes at sunset because of the reviews but the risk was well worth it. So far he seems in good health and was use to being handled. As far as tracking and packaging as soon as the order was placed and confirmed we didn't hear anything till the next day which made us worry. Thankfully Shipping was fast and when we opened the box the warmer was still in good shape as well. Overall pleased with the order and will update on the health of the snake if needed.

Top Critical Review

“Brazilian rainbow boa”

Greg m.
9/20/23

I have bought 8 snakes from this company. I am very happy with 7 of them I have no intention of quitting buying snakes but however, I am switching to Backwater Reptiles due to the fact that no one will talk to me about a resolution. After multiple e-mails I still cant anyone on the phone. Its completely ridiculous that a dealer would choose to lose thousands of dollars in snake sales over one snake. But if thats what they want...so be it. Just not a good business decision!

Reviews (101)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (22)
Thumbnail of user krissam1
1 review
2 helpful votes
July 12th, 2019

I had ordered a young female striped Kenyan sand boa on Wednesday, got my tracking number, and she was here Thursday morning 9:20 am! Every thing was perfectly packaged, and she's a beautiful healthy gal, but the only thing I wish would have been different was there was there was no paper of when she last ate, and in the package there was what seemed to be a cold pack, and not a hot one. Other then then great, and friendly company, with great communication. If you are considering ordering from here, do it!,

Thumbnail of user elizabethk1230
1 review
0 helpful votes
September 13th, 2021

I have the purchase number which is *******733FL. And the amount is 168.99 dollars and I bought it from Snakes at sunset. I bought a Russian tortoise on line. Please send me my tortoise to my address on Monday September 13th because I never get her or him delivered to my home.my address is. 1301 w Whitestone blvd apt 139 Cedar park Texas *******. Please send my pet tortoise alive and healthy on Monday September 13th between 1100am - 500pm. I will be waiting to get my baby alive and healthy to me. I really want to get my tortoise alive and healthy to me. Thank you mrs knapp.

Tip for consumers:
You can have issues with the delivery schedule or service.

Products used:
A tortoise

Service
Value
Shipping
Thumbnail of user wendyl135
1 review
3 helpful votes
August 26th, 2018

I was trying to buy a tangerine albino Honduras milk snake from them last year. But after I purchased it on Wednesday night I thought they will ship it on Thursday but I didn't get any notification from them the next. I thought they must be busy so I waited until Monday. But when Monday came there were still no any notification from them. So I emailed them and then they finally told me there was no more tangerine albino Honduras anymore only normal albino. I really want this snake because it was my first time to buy a animal online. So I said ship that snake to me and I asked is the price still the same. In other words I was looking forward to have refunds. Normal albino should be cheaper than tangerine albino but not at here. They said the price is the same and didn't show any apologizes to me. At last I got my snake and she is a happy beautiful and healthy girl. So if you are looking forward to have a animal you can buy from here. But if you are looking forward to have a good experience on online shopping then choose another store.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Check out our huge selection of quality reptiles for sale including snakes, lizards, frogs, turtles, and more. We offer overnight shipping with live arrival guarantee, and low prices!

How do I know I can trust these reviews about Snakes at Sunset?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Snakes at Sunset?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business