Snakes at Sunset

I ordered a snake and there was a duplicate order made and I asked them to not send me 2 snakes. They didn't reply until 4 days later and were very rude about it. My orders continued to be packaged and shipped while I was trying to get ahold of them to let them know the mess up. Very rude customer service. I rec come to not ordering from them.

I had reached out to this company via text about getting a 2020 baby corn snake. I got a response from them later in the day and they said they would send me pictures the next day of a couple available 2020 baby corns. Well I got the pics the next day and was disappointed. 2 of the snakes looked beautiful but were wayyyyy bigger then the two October of 2019 corns that I currently have. They had one that looked to be smaller so I chose that one. The day before it shipped, I wasn't overly happy with the coloring so I asked if they had any other 2020 babies in the same price range as I had already paid. They sent a pic of it and it was just in aspen so I couldn't tell how big it was. I had always wanted a coral ghost corn so I chose to switch. They said it was hatched about Jan 2020.

Long story short, I got the baby and was quite surprised to find out it was the size of my female that was hatched in October. When i reached out to them, they said it may have been a Dec of 2019 or late 2019 baby. The reason I wanted a 2020 baby is because i had a smaller cage and also XS pinkies that I can't feed my others because they are two small and now I can't do anything with them and I also had to spend extra money to get a bigger tank since the one I had was clearly way to small. They did offer to have me send him back but he is beautiful and I felt sending him back was not fair to him since he did nothing wrong. I literally feel this company just wanted money and didn't pay attention to what I wanted as the customer. They did show me 2 babies that I feel were 2018 babies since they were double the size of what I already had. I would not purchase another snake from this company nor would I recommend them to anyone else.

Ok so I'm not really complaining here we'll I guess I am. But this is my second time ordered from was. The first time I ordered a fire ball python an at the time I was still new to the world of snakes. He was only my second snake an I had just acquired my first a couple of months prior to ordering him. The only complaint I had last yr was that he seemed a lil to skinny an his belly was a lil to pink like it was starting to get a burn. I didn't think to weigh him like I said I was new to snakes. Well this go round. I ordered a pinstripe ball python. He came in on time was very active an alret. I'm happy with my lil dude. An don't get me wrong I appreciate was bc they made a mistake an refunded me my money as I requested an still sent me the snake. My biggest problem is for one why lie to me. I'm not stupid. I asked them how old my lil dude was an they told me about three months. Well here's were I know better because when I weighed him he was only 61 gs. Now your telling me you've been feeding my lil guy every week for three months and he only weighs 61gs. There's no way. Second. I feel sixty one is to small to ship. There lucky he made it to me alive. Just seems to Young an small to handle the stress of shipping. Their. The web site shows that he would come to me at between eighty five to 125. So if he's weighing so lil. Either he's a fresh hatchling or they weren't feeding him properly. See when I did weigh my first one he was a lil over one sixty I believe but that was after a couple of feedings. See the staff seems friendly enough both times I never had any problems with them but when I said something to them about the size an weight of my new lil dude I never got a response. Either they were starving myhim or he's a hatchling who can't be an established eater. I haven't had a chance t feed him yet because like I said I had cancelled my order an don't have the appropriate sized food. I will have the right sized here in the next week or two.im not really complaining here. I just don't like the shape my lil dude came an hate to see what kind of condition they keep there other animals in. Don't get me wrong he doesn't seem to affected by. He's very lovely alert curious an active. A lot of babies his size an approximate age are usually a lil fiesty but not this lil dude. Haven't had any problems with him yet. Lol. Any way my ranting an raving is over..

I ordered two giant day geckos and a terrarium hood from Snakes at Sunset on 17 June, 2018. I received my geckos three days later and figured the hood would arrive after around a week since it in theory would be sent via FedEx Ground. I noticed there was no tracking information available for the hood, so I emailed customer service that Friday (22 June) and was told they would "check on it and let me know Monday". Monday came without reply.

On Tuesday 26 June, I emailed again to ask where the hood was. I was told the hood hadn't shipped because it was defective, but they would receive new hoods and ship one out to me on Thursday. I asked for a refund instead. Several days later I emailed again asking if I would be refunded or if the hood would be sent, as I hadn't gotten a reply to the original request for a refund. They emailed back and said I would get a refund. Days later there was no confirmation of a refund or any evidence of one on my PayPal account. Subsequent emails sent to them were completely ignored.

Long story short, I opened a PayPal dispute and was refunded. Snakes at Sunset never replied to the dispute; it was automatically closed by PayPal and found in my favor due to the lack of seller response. Shocking.

I won't purchase anything from them again solely due to their terrible lack of communication. I will say that my geckos are beautiful and healthy, at least.