Snakes at Sunset

Ordered a GBB tarantula online that never arrived. Id taken a half-day off to receive package but nothing arrived. The store was no help. I talked to a guy there who told me to go to their message board, then hung up. The message board would not not open and said I had zero items on order. I called back a dozen times and got nothing but a busy signal. No voicemail either. I emailed and was told to go to the message board... again. My followup emails were ignored.
Customer service for Snakes rates 0, professionalism rates 0, and overall experience rates 0. Now I'm working w my card company to get my $200 back. What a lot of work and grief in this attempt at a transaction. Don't take my word; read the one-star reviews here and on Yelp. Apparently, in store purchases are good, but online purchases are terrible. Buy at your own risk.

They shipped the snake, but didn't tell me anything, not the age, what it was being fed, when it shed last, any health issues. Nothing at all. I don't know what to feed it and how to monitor healthy growth because I don't know how old it is. They didn't reply to emails, didn't post my review. And the snake looked completely different from the picture.

I ordered a leopard gecko from their online store. After sorting out delivery, they stopped responding to messages. Delivery day came and went, no contact from them despite several messages, no gecko arrived. Online store is a scam. I filed for a refund with PayPal.

Ordered a Pacman frog, recurved it but it had a calcium deficiency which gave her a deformed jaw.
It couldn't eat even with had feeding crickets or meal worms.
Of course it died. 128.00 wasted, and the slow death of the poor frog.

Emailed, texted, called nothing but crickets.
Their phone rings forever and goes to dial tone.
Buy at your own risk
I would have given them a lower score if available

Bought two Indian spotted Turtles on line and never received them took my $134 no reply back no refund and can't get a hold of anyone

I got two Sand Boas from Snakes at Sunset, first they were very little, they said they were eating pinky mice, but they did not, I spend 300 plus on these snakes. I contact them and this did not help at all, so I requested a refund, of course, they rejected it. Today one of the snakes die(did not eat at all). If you want to lose your investment buy here!

I bought a frog. It was shipped out and made it to Indiana. 15hrs after it said it was in transit it still didn't make it to the next FedEx center. Chances of them giving you your money back is slim to none.

Anybody have the owner's number I reached out to him in a email 2 times No response I got my package with a dead baby ball python inside with no heat packs or cyropak it was just put in a box tapped up and sent off to me where I live which is cold af at this time I respectfully reached out to him and waited so we can fix this situation I spent a lot of time and money on this snake being my first baby ball python ever and I hate to say it but I felt like I got robbed out my money like "oh here you go here's a dead snake thanks for shopping with us come again" I didn't see the reviews on google til after I got my package to see all these bad reviews because on there website there was a whole bunch of 5 star rating reviews so I thought it was a good idea I just want this situation fix before it becomes a major problem and I won't stop until it's fixed. Can't get mad at us either for the things we have to experience like this you guy's got to own up to it.

I was interested in a Black Roughneck Juvenile and asked about it's temperament in their chat app, no reply. The next day, Sunday, went ahead and pulled the trigger and bought the animal. A short time later I asked if they could hold the shipping until the next Monday, no reply. Two hours later I get an email that the animal has been shipped. Received the animal that Tuesday morning and the animal was seriously undernourished and obvious in distress. Wednesday morning it was dead. Buyers beware!

Im a well experienced snake owner. I was scared from the reviews but figured I would gamble with it. I bought two corn snakes and took exceptional care of them. One died in a month and the other died a few weeks later.

To whomever might be reading this please do not buy your pets here. I have purchased 2 different reptiles and both died within a month of having them. I owned a caiman and he died in 3 weeks and a peach throat monitor whom I've had max 2 weeks. They sold him to me having 2 months and saying it was eating crickets fine when it wasn't. He was extremely malnourished and ended up dying. Mind you I paid $400 for the caiman and $330 for the peach throat and they didn't even make it a full month. Do not buy reptiles from here.

You'd probably be better off going to petco because these animals are jammed in small enclosures, some of the water dishes are dried out, worms are just left in bowls ect. There were two beardies jammed inside about 40-50 gallon and they were NFS. Many snakes were jammed in what looked like 12x12x12 with nothing but a single empty dish. Please do not buy from this shop, go to a trusted breeder, not this pet smart quality store.

Purchased a corn snake that at first was fine with being handled and now bites every time he is picked up. Complained and not willing to do anything and just said ordered wild caught snake. I've had several corn snakes and never was bit until this snake. Do not purchase corn snakes from them. Paid nearly $90 for this useless snake that can't even be held. Terrible business and horrible customer service. Should have read these reviews before purchasing. Will never use them again.

I'm a regular customer here and today was my last day coming because I never get the correct amount of super worms I ask for they always cut me short and when I ask if they are sure if there are 90 worms they say I'll count but the extras will be taken out. He proceeds to count the worms and actually removes the "extra" he claims to have put. I'm sorry but this does not look like the amount I paid for. Very rude never coming again just wanted to let people know they rip you off!

I ordered a pacman frog and was shipped the wrong kind- not the end of the world, I just decided to keep it and not fuss with customer service over it. But then it died a little over a week later. I have 10 pacman frogs, and have been raising and keeping them for years. I know how to care for them. This frog looked alive when I found it dead- it looked perfect. I contacted their customer service and got ignored. Very frustrated. Will not be ordering from them again.

Told them my butter corn died in 2 days they dont honor there guarantee, if you call them they say this is the store not the online sales, and online they dont get back to you

Buyer beware, the hognose they sell are imported from germany, i found this out when i inquired about hets, they said they guarantee hets but they really cant because they didnt breed them, and on their web site it is not mentioned in any terms, or guarantees, so if you buy hets grow them up and breed them and they dont prove out you will have wasted years money and time, and after you return the adults they refund you less shipping for what you paid for babies?

Bought three kings snakes from this guy, all were so infested with mites. I mean you could see them all over the snakes right off from opening the bags the snakes were in. Called this SOB and he told me it was my fault, and to top it off, he then hung up on me. Worst reptile guy I have bought from and I have had snakes for over 40 years. Find a reputable breeder, lots of them out there, this scum is the backyard breeder of reptiles. This guy does not care about reptiles or the people who buy from him. He cares about money only. Once he has your money, you are screwed.

So I bought a female albino ball python 3 weeks ago from these people. For one they advertised a juvenile ball not a hatchling so thats what I thought i was getting. The snake was way to young to ship in the first place. When I unwrapped the snake it had a ice pack sitting on top of it. The snake was shipped to me with a respiratory infection. She had refused to eat so i took it to my breeder to care for her. My breeder tried everything to keep her alive and she died last night. I see that im not the only person thats had issues with this place shipping sick and young animals. Never again! R. I. P baby girl

I bought almost a $200 snake and he bites me every time I try to get him out. It's been over a week and he's aggressive! Plus he won't eat. On top of that customer service sucks. They don't respond and when they do it's a one word answer. Don't buy from here

I bought two Great Plains toads on the 3rd of Oct online! On snakes at sunset website. I read many sketchy reviews and thought why not? I placed my order and they shipped it Wednesday to have it arrive Thursday at fedex. And to my surprise when I arrived home, opened the box to my surprise. There was ONLY ONE HEATING PAD FOR TWO GREAT PLAINS TOADS! ONE! ONE! For Two Great Plains toad…. Wow and I'm their containers that they were in were only 4 tiny breathing holes…. 4?!?!?! For a great point toad. And the box didn't contain any holes whatsoever but one heating pad, shipped from Miami to California. What a $#*!ing joke! Oh best part, the website online and the shop are two different places and they both have different guidelines in handling the animals. The staff at the shop notice all the bad reviews but don't do anything about it, you wanna know why? Cause they don't CARE THEY JUST COLLECT THEIR PAYCHECK AND GO HOME HAPPY, while ppl who order online are getting scammed and they're just making bank! Another thing they have two different numbers to chat for those of you who ordered online :) here's the #to call *******953 text # is *******183. The person I spoke to just kept saying sorry, and that they've mentioned the bad reviews/packaging to their boss but still nothing is done about it, save your god damn money and don't waste time buying crap from here, chances are you receive a dead animal and no refund back! They don't give a damn, they're just here to collect your money and give you dead/sick animals. Go spend your money at Josh's frogs.

I paid for a tegu and they want ship it. Impossible to contact for a refund. Had to complain thru BBB

They have incompetent customer service. I don't live in the state but bought a gift card online because my then 12 year old wanted a particular snake. She didn't order anything right away. When we finally went to use it, I realized I only had a receipt and the account I had created. I asked to get the certificate number and was told they had no record of me purchasing one. The most frustrating part... I have been getting these answers in short somewhat rude incomplete sentences for the past 2 months. I have provided proof of the purchase with my direct and PayPal receipts which they deny I sent. They seem to be computer illiterate as well as crooks. Spend your money elsewhere.