• SmugMug

SmugMug

Overview

SmugMug has a rating of 2.05 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SmugMug most frequently mention customer service problems. SmugMug ranks 86th among Photo Sharing sites.

  • Service
    19
  • Value
    19
  • Shipping
    10
  • Returns
    6
  • Quality
    17

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
5
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Very appalling customer service and disreputable company!
  • Then they started e-mailing photos of themselves with every support e-mail.
How would you rate SmugMug?
Top Positive Review

“Smug Mug Rocks!”

Lindsay H.
12/10/21

I used Smug Mug for over a decade but am switching over to Shutterfly but thoroughly enjoyed my experience with Smug Mug. They make really good prints and even great blown up prints as well. Good Bye Smug Mug!

Top Critical Review

“Smug Mug photo order”

Natasha S.
1/15/24

I ordered a picture to support a friend who is an entertainer. The price was okay (under$10). The order was delivered fairly fast. But the photo in hand was not clear. It appeared to show my friend better online than in the actual photo! That, I will not do again. Photo was too dark in person!

Reviews (76)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (8) photos (27) phone number (3)
Thumbnail of user josuer1
1 review
3 helpful votes
July 30th, 2013

First, I been with Smugmug for two years. Initially, I had trouble creating a design that I like, you just need to be a website designer to be able to do it. But they have plenty options already pre-made. However, after everything was set and go, I just do my job, upload my pictures, and they do the rest saving me money and time by not needing to contract an employee to manage, sell, accounting, for the pictures I sell. They have great professional printing with many options; I would like more options on professional art paper, but 90% of my business printing is done through them. Because their cost on printing, my personal printing is mostly done with other companies.

Thumbnail of user stephaniel
2 reviews
5 helpful votes
January 20th, 2009

Absolutly wonderful - This site was just great it gives people a fredom of expression. Let them publish their own photos. Just wonderful.

Thumbnail of user scotts4
8 reviews
19 helpful votes
April 1st, 2009

Worth the money - As soon as my contract is up with Flickr I am moving to smugmug It simply has much more to offer than Flickr does

Thumbnail of user kennethp
1 review
2 helpful votes
January 1st, 2009

Good idea, but it is not for me. - The price of SD cards and memory storage is coming down. I pay less for a 2GB SD card then I used to pay for a roll of film and it captures alot more pictures.

Thumbnail of user tomf
4 reviews
11 helpful votes
December 24th, 2008

Smugmug - This is a great looking site. I like the presentation of the photos and the galleries are beautiful. It is a little pricey but is worth it.

Thumbnail of user joelr
1 review
3 helpful votes
December 14th, 2008

Buying and selling photos - The recently joined a friend of mine selling sport photos. He is using smugmug and i found that they are a little pricier than other online photo websites but have great turnaround time in photo deliver and photo downloads. I would recommend smugmug to anyone selling photos online.

Tonkster

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Company Representative

Thumbnail of user nickw58
Nick W.
Typically does not respond to reviews

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