SmokeyMountainFireplaces.com

Overheated our magicheat during a power outage, and this replacement thermostat worked great to get us up and running again. Thanks!

Easy to find and order online. Available sizes were clearly marked

I recently ordered a new pricing gun... the store brand. It is a 1 liner. I was surprised at how small the labels are for this gun but the print on the label once made is very nice. My staff is very happy with it as well. We plan on ordering a second one soon. The price compared to monarch is much less to one we purchased several years ago.

I ordered a fire from this company on the 14th March 2011 and the company took my money and I am still waiting for the fire. They have given me an order number and they claim the goods were dispatched on the 22nd March with xdp Bradford but when I phoned XPD they said I would need to contact online fires. The phone number on their website is always on answer machine and the company have now stopped answering my emails. Please do not buy from this website.

Really crappy. What this guy doesn't know about chimneys is pretty much everything.

Same with me. Ordered a screen over 6 weeks ago... took my money but now no delivery and wont return calls or emails!

Scam - they're selling software that you need key number to run. I bought the software several years ago and since I changed computers I needed new key but they never responded

Appreciate how quick my order was shipped and delivered to me. Thank you

We bought a Thelin Pellet Stove (Parlour 3000) from the factory outside of Carson City, Nevada. According to them it was a special order because we chose a certain color and trim that they offered. When we got it home we found that the surround was not on correctly and the safety button for the auger had to be engaged manually since the hopper top was too tight to slide over it. We were also having problems with the pellet feed channel not allowing pellets to feed evenly into the burn pot (a design flaw) and there were several other major design flaws causing problems. We took the stove back to the factory but the owner said there would be about a $1,200 restocking fee (the stove cost about $3,700). He also accused us of lying about a couple of things and insulted our intelligence. Also, the technical support consists of one person who doesn't seem to know that much and doesn't return phone calls. If you are interested in reading a more specific review of the stove and its flaws, please go to: http://www.pellet-stove-review.com/free-standing-pellet-stove/thelin-co-inc-parlour-3000-pellet-

I ordered a Fathers Day Gift on 5/26. It is still in Fulfillment. I am very concerned, So I emailed 6/8 and 6/11 and called 6/8 and 6/11 and have not received a response. Very frustrated. I just want someone to respond to let me know when or if item is going to be sent. I understand the Covid situation, but, your company should have no issues answering an email.