• SmileBox

SmileBox

Overview

SmileBox has a rating of 3 stars from 2,310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SmileBox most frequently mention credit card, customer service, and free trial problems. SmileBox ranks 3rd among Greeting Cards sites.

  • Service
    289
  • Value
    318
  • Shipping
    122
  • Returns
    124
  • Quality
    293

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
112
See all photos

What reviewers want you to know

Positive highlights

  • When I don't have a card to send is always the (smile box) at my finger tip.
  • Very nice for putting together a wedding slide show, and easy scrap booking tools available.

Critical highlights

  • They charged my account $59.99 and they have NO customer service number to get in contact with a live person!
  • BAD BAD BAD They automatically bill your credit card each year unless you cancel in advance.
How would you rate SmileBox?
Top Positive Review

“Create Easily”

Binita K.
9/30/21

SmileBox helps to create a greeting cards easily. It is in customize form, we can add our own text, music, photos. Etc. Most of the templates are available for free and many paid.

Top Critical Review

“Use Canva!”

san e.
12/23/23

Loyal Smilebox customer for 15 years. Great for digital sends, but that's it. Printing at home function very cumbersome when it does work and seems to not communicate well with my printer as it keeps changing my print parameters. I was a premium member which allows me to print at home. However, the print function is hidden and is not accessed in the way their help section describes. When I finally found the hidden "print button," it was spinning (along with the download button) and continued to spin for hours despite several computer reboots. The program is sluggish and runs very slowly. My computer is 3 months old and is a Lenovo ThinkPad X1 Carbon Gen 11 and is lightning fast with every other program and application. Contacted customer service via e-mail and phone. Got a text message that they don't offer phone support. Received e-mail that basically sent me back to their help section. I indicated that I found the button, but the print and download functions were not available to me as they kept spinning. Never heard back from them, despite me saying that my project was time-sensitive and I needed a swifty resolution. Cancelled my subscription and used Canva's free trial to do in 12 minutes what Smilebox couldn't do in 30 hours. Canva will have my business from this day forward.

Reviews (2,310)

Rating

Timeframe

Other

Reviews that mention popular keywords

smile box (108) customer service (43) credit card (44) slide show (77) christmas cards (35) greeting cards (31) share photos (27) phone number (10)
Thumbnail of user eannar
7 reviews
1 helpful vote
September 30th, 2021

This is an amazing site that helped me... Thank you for your online service. I have tried other alternative services but none of them even come close to yours

Thumbnail of user moniquep82
1 review
0 helpful votes
December 20th, 2020

How easy it is to work with SmileBox. Yet, changing and modifying only takes minutes. Large selections of templates and colours. High Five!

Thumbnail of user marac10
1 review
0 helpful votes
September 12th, 2018

Their generosity in providing a FREE subscription to educators is beyond appreciated! I can easily share pics and memories with my students and their families. Every field trip or event is made extra special with professional looking, easy-to-create slideshows. And all my creations are saved in perpetuity. Great graphics and catchy music! Tech support is also WONDERFUL! Drop them a message and youʻll get a quick response! I LOVE SMILEBOX!

Thumbnail of user rnestinee
2 reviews
1 helpful vote
September 30th, 2021

I love Smilebox!. smilebox.com Thanks for existing. Your service is out of this world. I love Smilebox!. smilebox.com Thanks for existing. Your service is out of this world.

Thumbnail of user timothyc169
1 review
0 helpful votes
January 28th, 2019

I love this because it is convient from home. Just wish there was more free options. Just started using today but will make sure to play around with it more when I'm off work and have more time. Cant wait to see what all I can create.

Thumbnail of user juanitad4
2 reviews
0 helpful votes
January 31st, 2017

Great Ideas, with this app you can do various arrangements to create fabulous portraits of family and friends. You can have an loads of fun to share with the world. I had a friend do pictures of my son and have adored them from day one. I have decided to do a mural from his creation. I have decided also to do my pets and children in large murals for our home. What a great app this turned out to be.

Thumbnail of user stacyk31
1 review
0 helpful votes
May 5th, 2017

I have been a SmileBox Premium member for two years now and have made several beautiful slideshows for father's day, mother's day, birthdays, and memorials. I am also able to download them as a. Mov so that I have them forever. When I was unaware of how to download my slides, a customer service rep responded back within 24 hours with instructions. It is the best template site that I have encountered!

Thumbnail of user faithg18
1 review
0 helpful votes
February 2nd, 2018

I think this is an easy way to quickly make a few simple invitations. Like others have said, don't like the idea that they say Free, but charge you to get on board, but you can cancel at anytime... We will see...

Thumbnail of user shannonc108
1 review
0 helpful votes
March 7th, 2018

Im using it to make flyers and price list. Several different layouts, designs with quotes and colors to choose from. LOVE IT!

Thumbnail of user jamesp695
1 review
0 helpful votes
October 15th, 2018

Try them it's free for a week... I'm just trying it out for the first time and so far no promblem... I have tried other products and found out there isn't much to the creative side

Thumbnail of user sherriee13
1 review
0 helpful votes
January 15th, 2021

I have been using smile Box for about 10 years. I like it because it is pretty much strait forward and easy to use.

Thumbnail of user judithr99
2 reviews
0 helpful votes
July 23rd, 2018

I love Smilebox. I have used the program for years and never am disappointed. Thank you, Smilebox Team

Thumbnail of user glendac17
1 review
0 helpful votes
January 9th, 2018

Making special cards with pictures and music is so easy, my family and friends always love the creations.
Also invitations are a breeze with SmileBox; weather you print yourself or use the other options.

Thumbnail of user lisae63
1 review
0 helpful votes
April 6th, 2016

I was able to make the cutest invite for my daughter's sweet 16th. Everyone has commented how much they love the interactive invite. Will definitely use again for other events and functions.

Thumbnail of user louisa90
1 review
0 helpful votes
April 21st, 2017

I enjoyed using the 7 day free trial and made some neat 20 year HS reunion flyers. I will be back when the event date gets closer for sure.

Thumbnail of user stevec270
1 review
0 helpful votes
February 14th, 2018

Great online app, highly recommended. Its simple to use and works immediately.
I will be using this app again in the future!

Thumbnail of user shaquanab1
1 review
0 helpful votes
March 6th, 2018

My coworkers and administrators are so happy i found this wonderful application. It makes our flyers looks so professional.

Thumbnail of user barbaran55
2 reviews
0 helpful votes
November 22nd, 2016

I've used SmileBox for years. It's the easiest way to make great slideshows and cards. So user-friendly. Their support team is responsive for those times when I screw up! I love SmileBox!

Thumbnail of user pattic17
1 review
0 helpful votes
April 26th, 2016

It's so much fun to design your personal piece of work... then share it with friends... finally, you can print it and display at home or office

Thumbnail of user dh366
1 review
0 helpful votes
May 9th, 2017

I love using Smilebox! Simple and Fun! I have used Smilebox for a variety of projects, from Christmas cards, photo albums, and DVDs for anniversary and birthdays.

Thumbnail of user selab
1 review
0 helpful votes
May 13th, 2018

I really like Smilebox! I use it for inviting others to any of our celebrations. The only thing is make sure that you double check that the imported email addresses are sent - this was a two step process -the importing doesn't actually send the addresses.

Thumbnail of user sued72
1 review
0 helpful votes
December 17th, 2017

This is the most perfect program, didn't realize it until my grandson asked me to create a couple of photo Christmas Cards for him. First time I used it. Love it, very easy to use.

Thumbnail of user elizabethc232
1 review
0 helpful votes
January 8th, 2018

As an elementary school teacher, I highly recommend Smile Box. It is an easy and affordable way to memorialize all that happens in a school year. You won't go wrong with Smilebox!

Thumbnail of user gloriav32
3 reviews
0 helpful votes
August 6th, 2018

Suddenly I realized I had missed a friend's birthday. Quickly googled free cards, signed on to SmileBox and though my technical computer skills are nil or next to none, was able to create a smashing card, which hopefully will make up for my forgetfulness.

Thanks SmileBox.

Thumbnail of user robine69
1 review
0 helpful votes
September 1st, 2018

This is so easy to use the best around has great customer support I sent a message and got a reply the same day.

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From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.

Company Representative

Thumbnail of user samanthat11
Samantha T.
Customer Service Representative
Typically does not respond to reviews

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