• SmileBox

SmileBox

Overview

SmileBox has a rating of 3 stars from 2,310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SmileBox most frequently mention credit card, customer service, and free trial problems. SmileBox ranks 3rd among Greeting Cards sites.

  • Service
    289
  • Value
    318
  • Shipping
    122
  • Returns
    124
  • Quality
    293

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
112
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What reviewers want you to know

Positive highlights

  • When I don't have a card to send is always the (smile box) at my finger tip.
  • Very nice for putting together a wedding slide show, and easy scrap booking tools available.

Critical highlights

  • They charged my account $59.99 and they have NO customer service number to get in contact with a live person!
  • BAD BAD BAD They automatically bill your credit card each year unless you cancel in advance.
How would you rate SmileBox?
Top Positive Review

“Create Easily”

Binita K.
9/30/21

SmileBox helps to create a greeting cards easily. It is in customize form, we can add our own text, music, photos. Etc. Most of the templates are available for free and many paid.

Top Critical Review

“Use Canva!”

san e.
12/23/23

Loyal Smilebox customer for 15 years. Great for digital sends, but that's it. Printing at home function very cumbersome when it does work and seems to not communicate well with my printer as it keeps changing my print parameters. I was a premium member which allows me to print at home. However, the print function is hidden and is not accessed in the way their help section describes. When I finally found the hidden "print button," it was spinning (along with the download button) and continued to spin for hours despite several computer reboots. The program is sluggish and runs very slowly. My computer is 3 months old and is a Lenovo ThinkPad X1 Carbon Gen 11 and is lightning fast with every other program and application. Contacted customer service via e-mail and phone. Got a text message that they don't offer phone support. Received e-mail that basically sent me back to their help section. I indicated that I found the button, but the print and download functions were not available to me as they kept spinning. Never heard back from them, despite me saying that my project was time-sensitive and I needed a swifty resolution. Cancelled my subscription and used Canva's free trial to do in 12 minutes what Smilebox couldn't do in 30 hours. Canva will have my business from this day forward.

Reviews (2,310)

Rating

Timeframe

Other

Reviews that mention popular keywords

smile box (108) customer service (43) credit card (44) slide show (77) christmas cards (35) greeting cards (31) share photos (27) phone number (10)
Thumbnail of user binitak5
11 reviews
1 helpful vote
September 30th, 2021

SmileBox helps to create a greeting cards easily. It is in customize form, we can add our own text, music, photos. Etc. Most of the templates are available for free and many paid.

Thumbnail of user dawnf97
1 review
1 helpful vote
March 23rd, 2019

First time user, Its a cool video that I made, but it locked up on me, at one time, had hard time trying to find it, when I went to site to log in, I would end up with a blank page, and it wouldn't recognize me or my password, thought I lost my project, After long time looking for it, I found it saved in my Share program, So I was able to finish it, but tried to E-Mail to share, that didn't work to well, cut off heads of pictures & some of the Music, but it was easy to burn to a DVD, then my Video turned out beautiful

Thumbnail of user margieg12
1 review
0 helpful votes
February 12th, 2018

First time using this site and loved the ease in creating an invitation and sending it out to a group! Cute options - free and premium - and simple to personalize. I am a happy customer!

Thumbnail of user sophiad21
1 review
0 helpful votes
January 26th, 2018

Love the way this site allows me to be creative! I am definitely going to continue to use it and recommend it to friends and family!

Thumbnail of user katej17
1 review
0 helpful votes
May 10th, 2015

This is a great tool to have on the computer, although I would say that with all of the free options available out there it would be nice to have a few new invitation designs coming through more often for the price that is paid. There needs to be more options in 'common' themes for kids parties such as mermaid, pirate, princess, disco, fairy etc.

Thanks!

Thumbnail of user cindyg80
1 review
0 helpful votes
December 4th, 2017

It was my first attempt at using an online evite. I appreciated the service and it was easy to use. A bit confusing to make changes because it creates a new invitation each time, but does allow you to send the one you choose. I believe next time it will be even better! Thank you Smilebox. I hope to join if I find it does work well.

Thumbnail of user cheskat
1 review
0 helpful votes
March 31st, 2018

Cute designs
Easy to use
Though not a lot uses the rsvp page
And the full screen preview doesn't work even if i'm already a premium

Thumbnail of user carolynf114
1 review
0 helpful votes
October 16th, 2019

I started using Smilebox (Hallmark) as a "free" program, but became a subscriber over 8 years ago. With a subscription there were more theme designs and no ads. I have put my photos into slideshows, invitations, save-the-dates, and photo collages in a theme of my choosing and wording with or without music. It is easy for my contacts to receive the creation by email without having to sign up or be a member of SmileBox. An added feature is SmileBox Central which allows contacts to RSVP to a created digital invitation. As noted by other reviewers, your credit card is used for auto-renewal and yes, it is not one step or call to cancel the subscription. Another issue is that creations are saved in a file on your computer, so if you access your SmileBox account on another device, your creation designs are saved and accessed only on that device. Overall I am satisfied with SmileBox for the variety of design and ease of modifying some of the details.

Thumbnail of user paulw244
1 review
0 helpful votes
July 6th, 2017

Easy software to use and so much choice with designs, had all my ideas in one place, just love it! What can I say, just purrfect...

Thumbnail of user tracyr88
1 review
1 helpful vote
May 6th, 2018

I have used Smilebox for years and many events. I really like it.
ONE B|IG FLAW is the editing options. Once you have saved it, you cannot go back and change the actual invite "card" that goes out so you have to start all over! Takes a lot of time for a mistake.

Thumbnail of user britainl
1 review
0 helpful votes
January 8th, 2018

I love using smilebox! But for some reason have a hard time saving slideshows. Otherwise its perfect!

LittleBritain

Thumbnail of user gurmenb
1 review
0 helpful votes
January 1st, 2017

I would suggest people to use this app because it is just too great. This app does not have all those fancy options but it is great enough to keep your work simple and elegant.
It is great, even for a quick slide presentation so I would say go for it!

Thumbnail of user ixiaa1
1 review
0 helpful votes
June 7th, 2018

So far i am enjoying however i would like to access from my ipad and also we should be able to share via text, that would be really convinient.

Thumbnail of user merleb19
1 review
0 helpful votes
November 11th, 2018

There needs to be a group setting for addresses. I mail my creations to a club of 40+ members. It takes a while to enter each e-mail address.

Thumbnail of user karenm445
1 review
0 helpful votes
March 4th, 2018

Has a lot of options. I use create my own slideshow. I really like creating my own! The options can be used by anyone. It has beautiful colors and designs. I would recommend this site to anyone. Again, very easy to use. You get a 20 day free trial and then it is only $3.99 a month.

Thumbnail of user annal135
1 review
0 helpful votes
February 27th, 2017

I enjoy watching the slideshow. I will recommend this to my family and colleagues. Thank you for the free trial.

Thumbnail of user tamaraw35
1 review
0 helpful votes
March 15th, 2018

GOOD CHOICE TO USE WHEN CONSIDERING YOUR DESIGNS FOR YOUR SPECIAL OCCASIONS. LOVE THE IDEA THAT I CAN CUSTOMIZE TO MY TASTE.

Thumbnail of user georgeb209
1 review
0 helpful votes
July 23rd, 2017

I was able to put together a very professional flyer together which is a feat for me since I am very challenged in the media arena. I did see some programs that can do more but for the price and the user-friendly setup, I would recommend this program to anyone, but especially beginners.

Thumbnail of user jolynm
1 review
0 helpful votes
August 15th, 2017

This works for what I need, but would be so much better if there were options to fade songs in/out, match pictures to length of songs, have different backgrounds for the individual pics, etc,

Thumbnail of user samanthat11
Samantha T. – SmileBox Rep

Thank you for that feedback, very helpful. We have passed it on to our marketing and development team!

Thumbnail of user jenniferg110
1 review
0 helpful votes
March 29th, 2016

I started using this service many, many years ago and though I still love it and use it often to share photos with friends and family, I do wish there were more free template options. I don't use it often enough to justify paying even the smallest package fee so I stick with the free designs, but there aren't a whole lot of options. It is a great service though and fun to use.

Thumbnail of user rochellep9
1 review
0 helpful votes
May 1st, 2018

I like the app, it works well fr what it does but I wold like to create my own leaflets using my own layouts, this app doesn't let you do that.

Thumbnail of user lyndalb
1 review
0 helpful votes
February 12th, 2018

It was easier than other free online invite websites. I'd tried 2 without success before finding this one. I can only imagine it would be even better if I paid for it. :)

Thumbnail of user anthonyr141
1 review
0 helpful votes
March 2nd, 2018

Very user friendly, but a fan of having to sign up for a "free trial" to be able to access the flyer I created.

Thumbnail of user audreanab
1 review
0 helpful votes
February 26th, 2018

I used this for my baby shower and loved it so much. Would have gave it 5 stars but when I wanted to use it for my business flyers it was a bit difficult to find one that would match the layout.

Thumbnail of user jeremyb120
1 review
0 helpful votes
April 30th, 2018

I have only used it for one thing so far, but it was easy to use and could be personalized. I look forward to future projects.

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From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.

Company Representative

Thumbnail of user samanthat11
Samantha T.
Customer Service Representative
Typically does not respond to reviews

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