SmileBox has a rating of 3 stars from 2,310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SmileBox most frequently mention credit card, customer service, and free trial problems. SmileBox ranks 3rd among Greeting Cards sites.
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SmileBox helps to create a greeting cards easily. It is in customize form, we can add our own text, music, photos. Etc. Most of the templates are available for free and many paid.
Loyal Smilebox customer for 15 years. Great for digital sends, but that's it. Printing at home function very cumbersome when it does work and seems to not communicate well with my printer as it keeps changing my print parameters. I was a premium member which allows me to print at home. However, the print function is hidden and is not accessed in the way their help section describes. When I finally found the hidden "print button," it was spinning (along with the download button) and continued to spin for hours despite several computer reboots. The program is sluggish and runs very slowly. My computer is 3 months old and is a Lenovo ThinkPad X1 Carbon Gen 11 and is lightning fast with every other program and application. Contacted customer service via e-mail and phone. Got a text message that they don't offer phone support. Received e-mail that basically sent me back to their help section. I indicated that I found the button, but the print and download functions were not available to me as they kept spinning. Never heard back from them, despite me saying that my project was time-sensitive and I needed a swifty resolution. Cancelled my subscription and used Canva's free trial to do in 12 minutes what Smilebox couldn't do in 30 hours. Canva will have my business from this day forward.
I have been using Smilebox for years and I am disappointed that you can't just pay for a one month membership as before. It was so nice to send Christmas Cards or sign up for a month to send Birthday cards. Now you have to sign up for the year and that becomes a bit expensive for pensioners.
Wow, this was so incredibly easy to use! I love all the different templates and designs you can choose from. Great!
For the price and frequency that I use this product I could just go get a card and mail it. If there was a way to create my own I would use this very very much more often. Seems like I could create most of these in power point... but I'm creative and smart that way. After a while all the greetings start looking a lot alike. One month, maybe. A year? No.
I like the different options for layout but I don't care for the fact that I have to make a presentation before someone can see the pictures. It would be nice if you could upload the pics and share and then complete the presentation. I will be looking for another avenue to share my photos.
I like the options SmileBox has available for collages. Their "enhance" photos feature works quite well. Unfortunately, the resolution of the final piece is quite low. After doing 10 collages for my wedding website, I was disappointed to find that you could hardly see the faces in the photos. And if you zoomed in, they were a complete blur. A fancy collage doesn't matter if I can't see the faces are in the photos.
There isn't enough good cards under the Free Category. For all of the great cards you need a premium account. The Free cards are always the exact same, they never cycle through and provide different cards to choose from. So I have to send the exact same cards every year. I only send a few cards per year so it isn't worth having a membership.
I have purchased computer programs that let me digital scrapbook for $40 and never have to pay again. They do not have enough square scrapbooking templates to justify the price.
Love the program, but they need to move up with the times. They need to provide the option to burn to a thumb drive as an mp4 so that it can be shared without internet service; burning to a DVD is out dated.
I using Smilebox as a test photo storage app at the current time so I am not able to fully evaluate the features.
Can't seem to synch my photos with my music, Which is crap, as I did this for this very reason! Very stress to use, waste of money :(
Well everything seemed to be working well and I was happy with the program until norton my anti virus protection said it was a threat and not only blocked smilebox but I lost all my saved creations and now I have to start all over. I still have a subscriptions with smilebox but I am not able to use it as I have norton as my anti virus rotection program. I was told by representative if I get another anti virus protection plan and re install smilebox that it would work, well I did switch and now all my creations designs have been deleted. My subscription expires soon and I have having doubts about re-subscribing
Warning: I haven't bought the premium subscription, so if you are looking for advice/guidance in that respect, check out some of the other reviews here.
The free version is absolutely useless. Don't even bother with it. Oh, and don't even get me started on the ads. It's plagued with them. Sure, Smilebox is alright if you want to have a little laugh, but no way does it promote creativity or productivity as it claims. The slideshows are pretty well pointless, as you do not even have the simple 'luxury' to insert photos. Every. Thing. Is. Premium. And, it seems to be a common criticism that people are getting scammed by Smilebox with their premium subscriptions.
So if you want to joke around a bit, Smilebox is for you. But overall, it's misleading, a waste of time and not worth your cash.
I'm not tech savvy but I found this pretty easy to use for flyers. Anything that required people to open on facebook such as collages or slideshows would not open for my friends though. Not sure if I'm doing something wrong or if it is the app.
I REALLY THOUGHT THAT THIS WAS AN EXCELLENT IDEA. INSTALLED TWICE. MADE A LOVELY GREETING CARD AND THEN NOTHING. WILL NOT ALLOW ME TO SIGN IN ETC. VERY DISAPOINTING.
I love the ease of use and basic formats but I really need styles where I can fill in the headings. Sometimes what I have to say doesn't fit their categories. Also they need some new newsletter formats.
You more varybto pick from and a way to create your of smilebox and space for txt
The only problem is you need to be able to use more than 3 songs.
I like most features. Site is pretty user friendly. Like the selections and cost is good.
Having trouble though with log in and getting to my creations. Was a bit confusing at first.
If I go directly to site there's no way to log in and get to my creations.
If I go to my account again there's no way to get to my creations. I have to go to my email and click on a certain phrase at the bottom of the box to be able to get to the viewing area of my creations... sooo a bit frustrating. There needs to be a quicker more user friendly way to edit a creation.
Love how easy it is to create, but they need to work on the sharing a bit. When I try to share it on facebook it cannot find my friends list
I would gladly pay for one month so I could send out 3 Christmas cards but I should not have to notify you to cancel my subscription after sending these cards out. Just don't like where I have to notify you. You would get more people paying for your service if you allowed only one month of use with no further notice necessary. Good business sense.
This program is very limited in what it allows you to do even with the paid membership.
I loved the ease with which I was able to create my scrap book page, but I was very disappointed with the fact that it really is not free. You can't print your page until you join and give a CC#. I only needed one page for a one time project, so therefore, not looking to scrap book. Now they do tell you, you can cancel at any time. We'll see.
Not enough choices of collage designs. I end up using the same design a few times.
You need to expand the choice catalog.
I like this website, however, I think there should be a greater selection of 'greetings' for all categories... thank you for allowing me to express my opinion :)
Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.