• SmileBox

SmileBox

Overview

SmileBox has a rating of 3 stars from 2,310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SmileBox most frequently mention credit card, customer service, and free trial problems. SmileBox ranks 3rd among Greeting Cards sites.

  • Service
    289
  • Value
    318
  • Shipping
    122
  • Returns
    124
  • Quality
    293

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
112
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What reviewers want you to know

Positive highlights

  • When I don't have a card to send is always the (smile box) at my finger tip.
  • Very nice for putting together a wedding slide show, and easy scrap booking tools available.

Critical highlights

  • They charged my account $59.99 and they have NO customer service number to get in contact with a live person!
  • BAD BAD BAD They automatically bill your credit card each year unless you cancel in advance.
How would you rate SmileBox?
Top Positive Review

“Create Easily”

Binita K.
9/30/21

SmileBox helps to create a greeting cards easily. It is in customize form, we can add our own text, music, photos. Etc. Most of the templates are available for free and many paid.

Top Critical Review

“Use Canva!”

san e.
12/23/23

Loyal Smilebox customer for 15 years. Great for digital sends, but that's it. Printing at home function very cumbersome when it does work and seems to not communicate well with my printer as it keeps changing my print parameters. I was a premium member which allows me to print at home. However, the print function is hidden and is not accessed in the way their help section describes. When I finally found the hidden "print button," it was spinning (along with the download button) and continued to spin for hours despite several computer reboots. The program is sluggish and runs very slowly. My computer is 3 months old and is a Lenovo ThinkPad X1 Carbon Gen 11 and is lightning fast with every other program and application. Contacted customer service via e-mail and phone. Got a text message that they don't offer phone support. Received e-mail that basically sent me back to their help section. I indicated that I found the button, but the print and download functions were not available to me as they kept spinning. Never heard back from them, despite me saying that my project was time-sensitive and I needed a swifty resolution. Cancelled my subscription and used Canva's free trial to do in 12 minutes what Smilebox couldn't do in 30 hours. Canva will have my business from this day forward.

Reviews (2,310)

Rating

Timeframe

Other

Reviews that mention popular keywords

smile box (108) customer service (43) credit card (44) slide show (77) christmas cards (35) greeting cards (31) share photos (27) phone number (10)
Thumbnail of user patriciam239
1 review
0 helpful votes
November 26th, 2017

I have been using Smilebox for years and I am disappointed that you can't just pay for a one month membership as before. It was so nice to send Christmas Cards or sign up for a month to send Birthday cards. Now you have to sign up for the year and that becomes a bit expensive for pensioners.

Thumbnail of user dottiv
1 review
0 helpful votes
April 13th, 2017

Wow, this was so incredibly easy to use! I love all the different templates and designs you can choose from. Great!

Thumbnail of user juliaj16
4 reviews
2 helpful votes
November 3rd, 2015

For the price and frequency that I use this product I could just go get a card and mail it. If there was a way to create my own I would use this very very much more often. Seems like I could create most of these in power point... but I'm creative and smart that way. After a while all the greetings start looking a lot alike. One month, maybe. A year? No.

Thumbnail of user stephanier97
1 review
0 helpful votes
May 24th, 2017

I like the different options for layout but I don't care for the fact that I have to make a presentation before someone can see the pictures. It would be nice if you could upload the pics and share and then complete the presentation. I will be looking for another avenue to share my photos.

Thumbnail of user charityw4
1 review
0 helpful votes
August 2nd, 2016

I like the options SmileBox has available for collages. Their "enhance" photos feature works quite well. Unfortunately, the resolution of the final piece is quite low. After doing 10 collages for my wedding website, I was disappointed to find that you could hardly see the faces in the photos. And if you zoomed in, they were a complete blur. A fancy collage doesn't matter if I can't see the faces are in the photos.

Thumbnail of user tonif38
1 review
0 helpful votes
August 11th, 2018

There isn't enough good cards under the Free Category. For all of the great cards you need a premium account. The Free cards are always the exact same, they never cycle through and provide different cards to choose from. So I have to send the exact same cards every year. I only send a few cards per year so it isn't worth having a membership.

Service
Value
Quality
Thumbnail of user joyceb42
1 review
0 helpful votes
February 5th, 2016

I have purchased computer programs that let me digital scrapbook for $40 and never have to pay again. They do not have enough square scrapbooking templates to justify the price.

Thumbnail of user stacip4
1 review
0 helpful votes
May 1st, 2017

Love the program, but they need to move up with the times. They need to provide the option to burn to a thumb drive as an mp4 so that it can be shared without internet service; burning to a DVD is out dated.

Thumbnail of user dallase1
1 review
0 helpful votes
May 7th, 2016

I using Smilebox as a test photo storage app at the current time so I am not able to fully evaluate the features.

Thumbnail of user amandar150
1 review
1 helpful vote
March 6th, 2018

Can't seem to synch my photos with my music, Which is crap, as I did this for this very reason! Very stress to use, waste of money :(

Thumbnail of user dagmarm2
1 review
0 helpful votes
January 29th, 2016

Well everything seemed to be working well and I was happy with the program until norton my anti virus protection said it was a threat and not only blocked smilebox but I lost all my saved creations and now I have to start all over. I still have a subscriptions with smilebox but I am not able to use it as I have norton as my anti virus rotection program. I was told by representative if I get another anti virus protection plan and re install smilebox that it would work, well I did switch and now all my creations designs have been deleted. My subscription expires soon and I have having doubts about re-subscribing

Thumbnail of user naomin40
2 reviews
15 helpful votes
October 2nd, 2020

Warning: I haven't bought the premium subscription, so if you are looking for advice/guidance in that respect, check out some of the other reviews here.
The free version is absolutely useless. Don't even bother with it. Oh, and don't even get me started on the ads. It's plagued with them. Sure, Smilebox is alright if you want to have a little laugh, but no way does it promote creativity or productivity as it claims. The slideshows are pretty well pointless, as you do not even have the simple 'luxury' to insert photos. Every. Thing. Is. Premium. And, it seems to be a common criticism that people are getting scammed by Smilebox with their premium subscriptions.
So if you want to joke around a bit, Smilebox is for you. But overall, it's misleading, a waste of time and not worth your cash.

Thumbnail of user lisas531
2 reviews
0 helpful votes
January 6th, 2018

I'm not tech savvy but I found this pretty easy to use for flyers. Anything that required people to open on facebook such as collages or slideshows would not open for my friends though. Not sure if I'm doing something wrong or if it is the app.

Thumbnail of user brendab74
2 reviews
1 helpful vote
April 26th, 2016

I REALLY THOUGHT THAT THIS WAS AN EXCELLENT IDEA. INSTALLED TWICE. MADE A LOVELY GREETING CARD AND THEN NOTHING. WILL NOT ALLOW ME TO SIGN IN ETC. VERY DISAPOINTING.

Thumbnail of user juliel58
2 reviews
0 helpful votes
February 8th, 2016

I love the ease of use and basic formats but I really need styles where I can fill in the headings. Sometimes what I have to say doesn't fit their categories. Also they need some new newsletter formats.

Thumbnail of user bernadettef3
2 reviews
0 helpful votes
April 2nd, 2016

You more varybto pick from and a way to create your of smilebox and space for txt

Thumbnail of user dannys43
1 review
0 helpful votes
January 29th, 2016

The only problem is you need to be able to use more than 3 songs.

Thumbnail of user kristim20
1 review
1 helpful vote
February 25th, 2016

I like most features. Site is pretty user friendly. Like the selections and cost is good.
Having trouble though with log in and getting to my creations. Was a bit confusing at first.
If I go directly to site there's no way to log in and get to my creations.
If I go to my account again there's no way to get to my creations. I have to go to my email and click on a certain phrase at the bottom of the box to be able to get to the viewing area of my creations... sooo a bit frustrating. There needs to be a quicker more user friendly way to edit a creation.

Thumbnail of user grampsh
1 review
0 helpful votes
December 22nd, 2015

Love how easy it is to create, but they need to work on the sharing a bit. When I try to share it on facebook it cannot find my friends list

Thumbnail of user gordw1
1 review
1 helpful vote
December 19th, 2015

I would gladly pay for one month so I could send out 3 Christmas cards but I should not have to notify you to cancel my subscription after sending these cards out. Just don't like where I have to notify you. You would get more people paying for your service if you allowed only one month of use with no further notice necessary. Good business sense.

Service
Value
Quality
Thumbnail of user tracyc55
2 reviews
1 helpful vote
July 8th, 2015

This program is very limited in what it allows you to do even with the paid membership.

Thumbnail of user dawnab
1 review
0 helpful votes
July 22nd, 2014

I loved the ease with which I was able to create my scrap book page, but I was very disappointed with the fact that it really is not free. You can't print your page until you join and give a CC#. I only needed one page for a one time project, so therefore, not looking to scrap book. Now they do tell you, you can cancel at any time. We'll see.

Thumbnail of user sharonc201
1 review
0 helpful votes
May 4th, 2018

Not enough choices of collage designs. I end up using the same design a few times.
You need to expand the choice catalog.

Thumbnail of user lindak66
1 review
0 helpful votes
August 5th, 2015

I like this website, however, I think there should be a greater selection of 'greetings' for all categories... thank you for allowing me to express my opinion :)

Thumbnail of user katied30
1 review
0 helpful votes
April 12th, 2016

Not the simplest of websites

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From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.

Company Representative

Thumbnail of user samanthat11
Samantha T.
Customer Service Representative
Typically does not respond to reviews

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