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SmartSign has a rating of 1.94 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SmartSign most frequently mention customer service problems. SmartSign ranks 64th among Signs sites.
After reviewing and accepting my brass plaque, it arrived and was wrong. My mistake not theirs. I contacted Kimberly in customer service, admitting the mistake was mine. She offered a discount even though I expected to pay full price. Unfortunately I placed the order before she returned my message. When she heard, she had the discount credited to my PayPal account. That's customer service. Thanks.
Received sign made of wrong reflective material. I called customer service, they do not answer the phone. Finally made contact and they offered me a 15% discount which would be a higher cost than if I had ordered the material they sent me. I declined and requested a replacement. They have yet to send the replacement. When I call back in, again no answer. I use on line chat, they tell me they can call me in a few hours. I finally make contact again, they tell me it takes time to process the replacement order.
After reviewing and accepting my brass plaque, it arrived and was wrong. My mistake not theirs. I contacted Kimberly in customer service, admitting the mistake was mine. She offered a discount even though I expected to pay full price. Unfortunately I placed the order before she returned my message. When she heard, she had the discount credited to my PayPal account. That's customer service. Thanks.
I ordered 6 aluminum reflective signs, the were exceptional, however there was a typo(my fault) I was happy as the typo wasn't bad at all. When learning of the mistake Smart Sign corrected the typo and sent me 6 new signs, Free,, I got the signs next day.
Thanks
Tip for consumers:
Good company, excellent communication
Products used:
Signs
Smart Sign helped me get my message across for my business - everything was fully customizable to my needs and they had friendly customer service to answer all of my questions. They gave me a great deal and free shipping.
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SmartSign, the top online retailer for signs, labels, and much more. Great quality, low prices, and fast shipping. Order today! Questions? Give us a call.
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