SmartSign

Received sign made of wrong reflective material. I called customer service, they do not answer the phone. Finally made contact and they offered me a 15% discount which would be a higher cost than if I had ordered the material they sent me. I declined and requested a replacement. They have yet to send the replacement. When I call back in, again no answer. I use on line chat, they tell me they can call me in a few hours. I finally make contact again, they tell me it takes time to process the replacement order.

A small sign, 19x12 inches, shouldn't take 4 months to make. The delivery estimate was 3.5 weeks from the order date. When the delivery date passed, I called the company and they said it would take an additional 3 MONTHS to complete the order. I canceled the order and still have not received my money back. I will find a local sign maker to fill my orders from now on.

I tried to order a sign from Smart signs 9 days ago. According to their site it should arrive at my house tomorrow. It's still has not even been made much less shipped. I called their 800 number today and was assured that they would check with the production team and leave me an email with an update by close of business today. It's now 6 p.m. no email definitely no sign. This order was time-sensitive to me. Smart signs very obviously spent a lot of money and time on Advertising. Too bad they didn't spend a little of that time on production. I do not recommend dealing with this company their customer service is subpar or in my case non-existent

Delivered damaged sign. Replaced with another damaged sign and charged me +priority shipping. Horrible company stay away

They processed a payment without my permission. I asked to have the order canceled and they hung up on me. I called back and asked to have my money returned, as to which they replied they didn't take my payment. They had no record of it. But my bank account had a payment going out for $121 to smartsign. So I called my bank and they are launching an investigation. Hopefully I get my money back.

Ordered "Stock" signs over a week ago and STILL haven't shipped. NO ANSWERS to my emails, no one picks up the phone... smartsign.com is not good.

I order a custom sign that I came wrong. Contact customer service by phone to return it, but they wont take it, by their company policies they don't accept returns, so they don't fix their mistakes or accept them even when they messed up.

Was willing to help on an order but got nasty with me cause i questioned Jonathan on why when i spoke to a Steve about my artwork he didn't tell me the artwork was bad. That point would have avoided the situation so i told him to cancel my order and he hung up on me

I ordered two vertical address number signs to mount on either side of my mailbox post which has an 8 inch wide vinyl cover over a 4X4 post. This cover has an offset hole which positions over the front (street side) of the 4X4. I ordered the signs with the numbers centered so I could keep the mounting holes to the front of the sign so the screws would engage the 4X4, one on either side. SmartSign centered the numbers on the same side of each sign (these are double sided signs) rather than both sides of the sign therefore the mounting holes are towards the leading edge of each sign. When one of the signs is positioned for mounting, the holes are actually towards the rear of the post causing the mounting hardware to miss the underlying 4X4 post completely. The signs are 6 inches wide, the post less than 4. SmartSign offered a 10 percent discount over a month ago but I haven't received it.