SmartBuyGlasses

SCAM SCAM SCAM! DO NOT ORDER FROM THEM! $78 later and no glasses for my 4 year old daughter! They should be ashamed of taking money from unsuspecting people but I'm sure they're not. Ordered glasses a month ago March 19th and haven't received any shipping info or glasses. Thankfully I ordered from another site around the same time or my poor baby would still be deprived of her sight. If you need glasses try Payne glasses or Zeno. Anywhere but here!

When I was choosing a new eyeglasses, I tried to find something on the internet, and the SmartBuyGlasses had the exact model that I wanted. Also, I sent so many e-mails for support in my purchase (how to make it properly to have a correct international purchase for myself), and they were very quick to answer me. The only issue was the long period to use my product (regarding to the shipment out o my country, and also in my country - 3 months waiting...). I think if you buy it in your country or somewhere nearby your country, it will took less time certainly.

Had entered presription, but was not copied well into the order. Now stuck with with useless glasses my little son cannot wear.
Would be nice if they would settle this but didnt do so so far

My order arrived rather quicker than I expected, in less than 2 weeks. The glasses are clean, clear and seem to match my prescription.

WARNING!SCAMMERS 100% RUN AWAY.All the good reviews are fake 100%They took my money and didnt send amy sunglasses,asked for refound,they said 3-5 days to receive money back from 18 august that they stole my money every day they find an excuse not to inform me where is my money.They are professional crooks,criminal organization and i have attended to the police of my country to report them.They are disgusting criminals.RUN AWAY!

First the site looked fishy but i gave it a try and received the package 2 days later from hong kong. The glasses came in literally new and untouched. All perfect and i got a free cleaning kit with special screwdriver for fastening the bridges if needed. Seriously, best place i shopped glasses. And the prices? Cant beat. Only issue they need to fix is "answering" my emails. I asked them a couple questions regarding payment and shipping and until today (3 months after) no answer! So, customer care = sucks, but, product and speed = perfect.

... but not the fault of the company, unfortunately the glasses were misplaced by Royal Mail and never delivered due to the huge strain on these services due to Covid-19. SBG did eventually refund for this but it did take a bit of back and forth correspondence between us. But I want to fair and say it was an extremely difficult period for them so I really appreciate them resolving the issue despite the time taken. Would look to buy from them again in the future.

To be honest, I am literally stunned to get this type of fantastic service for the amount I paid for 2 pairs of glasses. I lost my glasses last week and went to a few of the UK specs stores in London for urgent glasses. Most of them said they will need 7-10 days. Then I decided to order online. I received my glasses from SmartBuyGlasses in just 4 days! The quality of the glasses is excellent compared to the amount I paid and I would be even happy to pay 5 times more. I would definitely use this website for my future glasses and would recommend my friends as well. Thanks:)

I started my process on 8/22/2023. I still have not received my glasses as of Saturday 9/23/2023 I understand it take a while because I have dealt with companies from China but I have never had to wait this this long (32 days). Also The tracking information is not in English. I did shat with someone but they did not find any tracking update since 9/12. During this time of waiting I had to buy another cheap pair from Glasses.com and was in less than 8days

Their logistic team was never able to tell where the product was, or give a reasonable ETA.

I kept receiving preposterous emails from CS providing completely unprofessional answers, with clearly the sole intention to buy some time. They use an obviously dilatory strategy of switching people from the CS who's dealing with your case in order to confuse you.

Frankly, I felt this website could actually be a scam. I would discourage anyone buying products from them.

No problems with the product, delivery just takes really long since it's coming from Hong Kong

Within a few days delivering of my product, enough emails to tell me when i can expect the delivery,
Perfect price for the quality i want.

I just purchased my third pair of frames from Smart Buy glasses & highly recommend them.
I love to change up my look & they provide me with a more affordable way of doing just that.

9 days after placing an order I called for a status update and, after being given the runaround for over 2 hours and disconnected multiple times, they admitted that within 24 hours of my order being placed their supplier informed them that the frames I had selected were out of stock with no estimated availability date but they had not notified me and their website continued to falsely state my order would be delivered on time. They then refused to provide any compensation and I am still waiting to receive a refund for the canceled order.

I ordered 6 packs of Dailies AquaComfort Plus (30 Pack). These were on the thin side and broke down the middle easily so will consider trying another brand next time. Delivery was quick. Well done!

You have to let know that products are coming from China buy donkey
To track your order it shows in Asian alfabet!
Poor,poor service. Don't advertise in English

Edit: Nicole fixed it satisfactory

First they tell me my credit card payment has been flagged as suspicious. Option A send them my ID card (hell NO) Option B new payment link via PayPal.
I opt for B. They tell me they canceled the outstanding credit card payment and I need to wait for the PayPal link 5-7 days. I say hell no, just forget it and cancel the whole order. I will order the glasses somewhere else. Suddenly my credit card payment goes throught after I ordered my glasses elsewhere. How is that possible? Firstly, they said the credit card payment was canceled already and secondly it was not checked against any ID that they previously needed. I now told them to cancel the order and refund the credit card payment and not make the glasses. If they are too incompetent for that and still make my glasses and send them to me, I will return them immediately.

They are real frauds.
First, they did not give our order. After repeated mails, we asked for our refund which they said have initiated.

On the 5th working day, when we mailed them, they said check with your bank.
On the 8th working day, when we mailed them again saying our bank itself haven't received any money, they reply saying - OH! Sorry OUR ACCOUNTING SYSTEM HAD AN ERROR!

Likely seriously? You CHEATERS! We are constantly behind them to give our order and then our refund (around 20k) and they are saying now they have accounting errors!

We are going legal with this company!

They are frauds.

Smartbuyglasses India - You guys are really sued now!

You have looted us and our money!

First you couldn't deliver the product saying due to lockdown and now accounting error!

When on the 5th working day we had checked. Why didn't you guys check then!?

Accounting error after 8 working days?

Seriously? You guys think we are illiterates?

You guys are sued!

You better ensure our refund within this week!
We NEED OUR MONEY BACK!

We need it!

Vaidehi and Jaspreet

I ordered prescription eyeglasses from SmartBuyGlasses.com thinking I was saving money. However, you get what you pay for. I've had multiple issues during the order/return process. First, the item that was "in stock" took over 35 days to arrive. Second, the glasses arrived with a loose hinge, scratches on the frame, and glue spots left around the frame. Finally, when I tried to return the items, they don't give clear return instructions with customer service providing a different address that what you get when you enter the RMA# at USPS. So, it feels like even if you have an issue, they will make it very difficult to return/fix the problem. Stay away!

Leider dauerte es eine Weile, bis ich meine Sonnenbrille erhalten habe. Ich musste nachfragen, aber der Kundenservice war sehr hilfsbereit und ich bekam deswegen sogar noch einen Rabatt. Die Sonnenbrille wurden dann auch genau so geliefert wie bestellt. Alles in allem eine wirklich gute Sache und ich werde sicher mal wieder bestellen.

At the beginning, I was not happy with the prescribed sunglasses I received and complained. After many emails from their customer service, I thought that I received a reasonable explanation on why my lenses are so thick.

But anyway, I think that it can be improved somehow for a better service.

First things first, I have read a ton of reviews claiming this company sells fakes, if you are on the fence because of that concern, keep reading…

I broke a pair of Lunor 234 A5 frames recently, these are $495 frames, so naturally I looked around the internet to find a deal. This site is the only one I could find with anything that was less than full price. Lunor frames are handcrafted in Germany and super high end, which means very difficult to replicate.

I ordered my replacement frames and was careful to read the processing times they have on their website, expecting that given those details and the general state of the current economy, it could take a month to get my items. If you order, you must keep your expectations in line, as this is certainly not a quick turnaround purchase.

When breaking my original frames, I'm the lenses miraculously remained unscathed. Upon arrival of the frames today, they came with a 100% legit Lunor case and cloth, along with what appears to be 100% legit frames. Compared my original (broken) frames to the new ones and if this site sells fake frames, it is the best damn fake I have ever seen.

*It is worth noting, I did not purchase the same color frames as my old, just the same style. So I couldn't verify the exact colors of all the components versus the originals I have, but the feel and quality seem exactly the same AND my lenses fit in the frames without any issues.

I included a few photos here, hope this review is helpful!

The process wasn't without hiccups, but still deserves a 5 star review for being a legit discount site!

First, they don't honor the "price match", they give you a long drawn out bible of company politics and then deny it. Second, watch out for "sourcing", that is double speak for find the cheapest price on the planet to make even more money from people trying to save a few pennies. Third, they use the absolute worst "carrier" on the planet (227th worldwide) Aramex, you won't believe some of the reviews. They send me a "tracking" number, carrier says not delivered after 4 days. And finally "customer service" lies about where they are located, she tells me Hong Kong when actually they are in Canada. Listen, LISTEN, every time you try to save a penny you spend a dollar. I was warned, and now so are you.