SmartBuyGlasses

Il prodotto è arrivato anche se non rispondono al telefono. Non so verificare se sono originali i prodotti, ma se non lo sono, sono fatti bene! In ogni caso non sono economici. La spedizione è stata tracciabile tramite corriere. Il paio di occhiali ordinato aveva un piccolo difetto e ho chiesto un rimborso parziale tramite paypal che comunque non mi è stato accordato direttamente dalla ditta. La spedizione è avventa da HONG KONG TRAMITE Aramex ed è pervenuta in una settimana.

... but not the fault of the company, unfortunately the glasses were misplaced by Royal Mail and never delivered due to the huge strain on these services due to Covid-19. SBG did eventually refund for this but it did take a bit of back and forth correspondence between us. But I want to fair and say it was an extremely difficult period for them so I really appreciate them resolving the issue despite the time taken. Would look to buy from them again in the future.

Glasses were as described, so no problem at all.
Delivery took one month and customer service where answering my mail calling me by a wrong name, which is not professional at all.

Edit: Nicole fixed it satisfactory

First they tell me my credit card payment has been flagged as suspicious. Option A send them my ID card (hell NO) Option B new payment link via PayPal.
I opt for B. They tell me they canceled the outstanding credit card payment and I need to wait for the PayPal link 5-7 days. I say hell no, just forget it and cancel the whole order. I will order the glasses somewhere else. Suddenly my credit card payment goes throught after I ordered my glasses elsewhere. How is that possible? Firstly, they said the credit card payment was canceled already and secondly it was not checked against any ID that they previously needed. I now told them to cancel the order and refund the credit card payment and not make the glasses. If they are too incompetent for that and still make my glasses and send them to me, I will return them immediately.

Ordered a pair of Oakley Bottle Rocket Sunglasses in March 2020 and they were shipped from Hong Kong even though the Oakley box they came in says assembled in the US, whatever that means. The site says 11-5 business days for shipping but it took over three weeks or 16 business days. The order says free shipping but then you get an email saying you will have to pay the DHL fees which was $50.00 and to submit the receipt for reimbursement which made me nervous. I clicked on their "shipping information" link and sure enough in the details it says international customers will have to pay all duties and taxes but will be reimbursed in a timely manner upon emailing receipt. In my case this was completed as stated so I was pleasantly surprised.

I also ordered the identical pair from the Sunglass Hut and I cannot tell the difference between the two. Do I know for sure they are not fakes? No. Do I know for sure Sunglass Huts are not fakes? No.

When I first checked the Smartbuyglasses.ca site, which I used because they had a lot of sunglasses that had a virtual try-on which works quite well IMO, I got a price for the Oakley Bottle Rockets of $207.00 CAD, which was more than the Oakley site or Sunglass Hut at $191.00 CAD. Then I searched Google for Oakley Bottle Rockets and got a link to Smartbuyglasses.ca for $167.00 CAD, so a little strange. So I took the chance at saving a measly $24.00 CAD, probably not the smartest thing I have ever done, but I had not seen this site yet with all of the negative reviews. Had I seen this site I probably would not have risked it. Then the next day the Sunglass Hut website had the Bottle Rockets on sale for 30% off or 133.00 CAD plus tax or in my case $156.00 CAD total.

Hence my conclusion. Why bother. Probably not worth the risk as some people here say they got fakes or didn't get reimbursed for the duties and fees. You decide.

No service points nearby, a lot of hassle to let someone else collect my shipment
Kind regards (a hundred characters? Why?)

Booked eyeglasses from India, the courier they are dealing with Indian side (DTDC) is very bad. And frame I ordered miraaflex after receiving it I observed it's quality is poor

Several issues here:
- The lens are of cheap material that will not last long. This is a glass for 1-2 year, nothing more.
- The Swiss custom has automatically taxer the glasses as having a value of 150 Euros (the tax declaration that went with the glasses was funnily enough saying that the glasses were a gift, value 14 Euros, coming from Italy when the pack had been sent from Hong-Kong, with a value of 115 Euros and certainly not as a gift.
- DHL taxed me 34 Euros for the so called "tax service" they provided (advancing 2,34 Euros for the Swiss tax custom). A little bit expensive, is it not?

On ordering a new brand of lens an error took place.The order was based on a previous order (I am not a new customer). The new lenses, a box of 90, arrived within a fair amount of time, but not as multifocal lens. I contacted customer care after using 2 and discovering there was a mistake... and it appears the other 88 lenses are destined for the bin as you only accept unopened boxes returned.

It took a quite long time to receive them. That is absolutely fine if you send them all over the world, almost. But it's not ok if you don't inform me

Finally, I have my new glasses. They are great and no doubt I saved a lot of money. The process however has caused much frustration. The website options were not up-to-date and I selected glasses that after many days was told they would not be available.

I had concerns with the choices only to discover that all of the local eye wear stores didn't have anything better that interested me. Many promises, not-so-good fulfillment. Eventually I did receive my glasses and love them. Improve the process and I'll be back.

All good. But.

Easy to order but im not really satisfied with the delivery time and UPS.

And. My glasses felt used and was bent and "unbalanced", placing them on a flat surface made them wobble. Also I had them adjusted to my head shape, but still they are bending back to the wobbly shape. Well, the pricing was excellent :)

The frames sent to me were not the ones I had selected. They are close, even attractive, but not the same. I have kept them because I feel I can make them work, when I get my prescription filled in them.

Beställde flera varor samtidigt med samma leveranstid. Några varor kom på utsatt tid andra tog flera veckor att bli levererade. En båge var smutsig. Annars verkar det funka bra så här långt.

La logistica por parte de la empresa fue buena. El producto llego en buen estado y con todo los elementos adicionales.

Saludos.

Hi,
I can say the experience not bad and not good because the price high and lenses must be high quality.

In a global way the service was excellent nevertheless this was a birthday present and did not arrived on time I also did not had the information when it will be delivered when I made the order.
The item conditions was perfect, no issues.
Very good experience regarding the track and trace of my order.

This item was advertised as coming with a warranty however there wasn't any documentation of such in the package.

Sun Glasses arrived on time, I have a high prescription on both eyes and I was worried about the lens thickness but it was thinner than expected. The only issue is that I cant see as good as my regular glasses with the same prescription and I don't know if it has to do with them being sunglasses or that the prescription on the sunglasses was incorrect.

The glasses were great value for money and good quality I bought a smartbuy collection pair they were nice. But it took ages for them to be delivered maybe it was just my order but it really was weeks before I got them.

Always smooth to buy at SmartBuyGlasses, but shipping took some time to initiate this time.

I took a month for me to have my glasses. However, I received good assistance and clear information all the time. What I like the most is the variety of models you have to choose but in the end, it is a little more expensive than a regular purchase.

Super fast delivery and fair price. Images on the Web not absolutely true re the colours of the product. Limited sizes available and limited size info.