SmartBuyGlasses CA has a rating of 2.26 stars from 138 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SmartBuyGlasses CA most frequently mention customer service, credit card, and several times problems. SmartBuyGlasses CA ranks 158th among Eyeglasses sites.
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They did everything they needed to do in order to contact me ( Text, email and call) to ensure they had my correct order and that the sizing was correct. They to the time to inform me every step that was being taken via email.
Terrible experience. I ordered my contact lenses online correctly. I would receive and email that my order did not match the prescription. I was advised to re order. I took a picture of my order. I once again received an email that " my order did not match the prescription. They emailed me a " copy" of my order( I did not match my order at all- screenshot to prove it. My CC was charged again and again…. Do NOT order from this website…..
I bought some Tom Ford TF5668-B. The frame was $250. The authentic frame is $495 they are heavy and came with the authentication card and case all look authentic. They aren't lightweight like most fakes. I didn't know they were fakes when I ordered them as the website guarantees they are real. I found the real frame after they got here at Neiman Marcus.
Just make sure you know the EXACT style --model # -- size, color, etc, because returns are a hassle. Harder than expected.
My glasses order was processed and received very quickly. Glasses were at least $100 less expensive than any competitor's website. Many online competitors did not stock the brand or model at all because it was in season. I saved $300 from what I would have paid at my optician. My only comment is that when emailing back and forth with customer service, I communicated with several individuals who had, at best, a beginner to intermediate command of the English language.
Largest Range, Best Service, Great prices!
SmartBuyGlasses is fully dedicated to providing our Canada customers with the largest range of designer sunglasses, prescription eyewear, contact lenses, optical products and optical services at the best possible prices. Our customers can always rely on us for a vast selection of optical products from the latest eyewear trends to the classics that never go out of style. We pride ourselves in offering our customers great deals daily and guarantee an enjoyable shopping experience.
SmartBuyGlasses is part of the SmartBuyGlasses Optical Group, one of the world's leading online designer eyewear retailers with operations in the US, Canada and Italy. With cross-continent operations we are able to work closer with our global distributors ensuring that we can provide you with the most comprehensive range of eyewear at excellent prices. We are passionate about providing exceptional customer service and relish working in such a varied international setting.