SmartBuyGlasses CA

They did everything they needed to do in order to contact me ( Text, email and call) to ensure they had my correct order and that the sizing was correct. They to the time to inform me every step that was being taken via email.

Terrible experience. I ordered my contact lenses online correctly. I would receive and email that my order did not match the prescription. I was advised to re order. I took a picture of my order. I once again received an email that " my order did not match the prescription. They emailed me a " copy" of my order( I did not match my order at all- screenshot to prove it. My CC was charged again and again…. Do NOT order from this website…..

Do not order frames from SmartBuyGlasses. I tried to make a return and the customer service is AWFUL. I didn't get returned for my entire return and they have made me repeat myself to multiple reps, all of which asked me the same questions before passing me to someone else. There was clearly a processing issue with my return, but instead of taking responsibility for it, they asked me for photos (!) of the box I returned. I am out more than $700 and have little hope of ever getting my money back.

Bought my Oakley glasses on line from Smartbuy glasses last week. The online customer service contacted me immediately after receipt of order to inform me of the process. I did originally order 2 pairs but the Hugo Boss were unfortunately out of stock. The oakleys arrived early and are 5 star. They were 1/2 the price buying on line versus buying the same pair in Calgary. My only gripe is that the Smartbuy website still has the Hugo Boss glasses advertised even though they don't carry them anymore.

It cost me 22$ to return the fake designer sunglasses that arrived from Hong Kong. Very disappointed that a.ca webpage sales Chinese copies of designer sunglasses to Canadians pretending they are authentic…

1- This company is run out of Hong Kong and the Philippines, with sub-standard customer service/support
2- Their claim of 100% satisfaction guarantee refers only to them getting paid, but not for customer service/support or warranty.
3- good luck trying to get your money back on defective glasses or bad prescription... they will make returning the glasses difficult and expensive to ship the glasses back to them
4- polarizer films not installed properly on the lens with a lot of stress marks along the edges. This can be seen by the human eye, but is emphasized in front of the lcd monitor. These people do not stand by their product and say that this is normal.

Avoid, Avoid, Avoid

Just received my Raybans, From Hong Kong! Pretty sure they're fake. The plastic feels of a very poor quality and the packaging just doesn't sit right with me, the lenses also seem a little brittle for such an expensive pair of sunglasses.

I'll have them checked over and update.

There's no sunglasses store like Smartbuyglasses I will always buy my sunglasses from smartbuyglasses

Bought a pair of in-stock sunglasses only to be emails the next day that the item happens to be unavailable and must take weeks to be ordered from the manufacturer. This is total bait and switch. Now that they have my money I'm SOL. Do not buy from these scammers!

I bought some Tom Ford TF5668-B. The frame was $250. The authentic frame is $495 they are heavy and came with the authentication card and case all look authentic. They aren't lightweight like most fakes. I didn't know they were fakes when I ordered them as the website guarantees they are real. I found the real frame after they got here at Neiman Marcus.

I bought a pair of Tom Ford eyeglasses in July. However, I didn't read the reviews here after purchase. Until last week, I just realize a lot of people says it is a scam and sells fakes eyeglasses. I was pretty scared. Because the shipment was on its way already. The price was $250 in total.

I received it today. The frame is solid and not light in weight. Please see the photos uploaded. I checked the details, seems pretty good. (I own pairs of authentic Tom Ford/Dior/Chanel/Gentle Monster/etc sunglasses) I guess I can tell if the frame is cheaply made or not. If this is really a fake one, it is still a grade AA product. Lol. Hope it is not. The only small part I would doubt about the authenticity is the white words "TOM FORD" "MADE IN ITALY" printed on the arm. They don't seem align very perfectly.

Issues solved by Smartbuy:

1. As per my request, they make the lens accord with my contact lens prescription, which is great. Communication is good.

2. As they promised, they credited the 5% cash rebate that I found on Rakuten (ebates) after shipment.

Except the question of authenticity, I think Smartbuy is a pretty good company. I guess I am lucky in this purchase. I receive the whole set of accessories.

Return process not valid. Non workable links and vague customer support with references to "a dedicated team member" addressing the issue. Glasses shouldn't be this difficult to return if SmartGlasses.ca are a genuine and reputable company dedicated to customer service and products satisfaction.

0 stars if possible.
Oh, positive reviews here are paid marketing posts. Un-verified customers. 100% SURE.

My Order CA*******322G
I'm a second time customer. The first was also a bad experience with item getting cancelled, reprocessed, re-ordered, delayed order, everything that just can go wrong.

I tried to give it another shot, NEVER again and it just got worse. Ordered something. Help desk changed something and confirmed the order.
After which, I checked my status, it got cancelled!

My credit card has already been charged, they didn't inform me, and I had to find out myself.
Despite me confirming the order with their help desk a few days ago!

--Update--
Instead of getting the refund, decided to push through with an alternative just to finish this fiasco.
Given my complaint, they expedited delivery of this new one.
So far item arrived and it is okay.
My advice for anyone purchasing, to coordinate fully to ensure item is available and ready to ship. I cannot comment on standard delivery schedules as I know mine was expedited.

I had extremely efficient and timely customer support. My selected Versace frames were currently not available but I managed to find another frame. Delivery in Canada was earlier than expected and the glasses are amazing. They fit well and being progressives I was quite worried. I also have an extremely high prescription. I was pleasantly surprised at the glasses I received and the vision through the ultra-thin 1.74 lenses that I had selected. So much so that I just ordered another pair online in a Givenchy frame. I hope this pair is as good as the last!

I ordered a pair of Ray Ban New Wayfarer from smartbuyglasses on January 2nd. Tracking info showed the glasses were being sent from Hong Kong, which immediately made me question the authenticity of the glasses. They arrived at my door on January 8th, very fast shipping to Nova Scotia. I googled and youtubed many sites concerning real vs fake Ray Bans. I am confident that my Ray Bans are indeed authentic. Fast shipping, good price, great sunglasses. I would not hesitate to order from smartbuyglasses again.

Good price, best product! Only the delivery time is a little long. The importe point to mention is we can try the product on the web site, it's amazing!

I'd say it's the best price u can find for a canadian buyer and the customer service is great (replys within a day with precise updates on ur order). What they can do better is on the shipping time since they dont have everything on stock except "FAst ship" items so it took me 1 month to recieve my glasses. But overall. From the time they got my item to when it arrived... WOW! Worth buying from them with confidence!

I ordered my contacts through them. After I had ordered I read the reviews about them and the delivery company they use. I saw the most awful reviews about both and I was started to get super nervouse. BUT! I recieved my contacts 3 days earlier then expected AND they were the perfect strength in perscription and perfect fit. I am very happy with my contacts.

They are quick to take you money. After three weeks and numerous emails I was told they cannot install polarized lenses into a full frame rim. 3 days later still no pending refund on my credit card. If the the price is to good to be true you know why.

Just make sure you know the EXACT style --model # -- size, color, etc, because returns are a hassle. Harder than expected.

I was thoroughly impressed with my order!
I was nervous after some of the negative reviews I had read. It did take a few weeks for the glasses to arrive. In those weeks I received status updates on my order frequently.
The glasses are in excellent shape and are exactly what I ordered. They arrived with a Nike case, guarantee card, as well as the original lenses before the prescribed ones were put in. Wow!
I have already ordered a second pair (not Nike).
Looking forward to their arrival!

Please stay away from the company. They are total fraud. Orders are never shipped and they give stupid excuses all the time. They should be banned from internet.

My glasses order was processed and received very quickly. Glasses were at least $100 less expensive than any competitor's website. Many online competitors did not stock the brand or model at all because it was in season. I saved $300 from what I would have paid at my optician. My only comment is that when emailing back and forth with customer service, I communicated with several individuals who had, at best, a beginner to intermediate command of the English language.