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  • SmartBalanceWheelz

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Overview

SmartBalanceWheelz has a rating of 3.71 stars from 38 reviews, indicating that most customers are generally satisfied with their purchases. SmartBalanceWheelz ranks 37th among Scooters sites.

What reviewers want you to know

Positive highlights

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Critical highlights

  • I ordered 3 weeks ago, and was waiting for a long time.
How would you rate SmartBalanceWheelz?
Top Positive Review

“Amazing Products!”

Sandra N.
11/25/15

Items were received as described on the pictures. I chose black and it was really cool! Now, they have different colors available! I'd like to buy 2 more for my friends! I'm so excited!

Top Critical Review

“Only received half my order!”

Shelley M.
12/15/20

Only received half my order then fobbed off! Avoid at all costs scam of a company! Disappointed in time for Christmas

Reviews (38)

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Reviews that mention popular keywords

3 weeks (3)
Thumbnail of user sandran25
1 review
1 helpful vote
November 25th, 2015

Items were received as described on the pictures. I chose black and it was really cool! Now, they have different colors available! I'd like to buy 2 more for my friends! I'm so excited!

Thumbnail of user geraldt18
1 review
1 helpful vote
November 26th, 2015

I knew that I will be able to buy one for myself and luckily, I saw this site which is way cheaper than others. My friends bought somewhere else and the quality is not very nice. Well, I can say that I waited long but I have received a better item compared to my friends. LOL. They ordered and received it for 3 days but it suddenly broke. I ordered and received it for 3 weeks but it's durable. Well, I spent wisely for this board!

Thumbnail of user anishas
1 review
1 helpful vote
November 26th, 2015

I was happy when I received my hoverboard. I ordered 3 weeks ago, and was waiting for a long time. Just waiting that it will be delivered to me, when someone called and informed that my order was backordered. :( I thought it was shipped already. Well, they reassured me so I stayed with them and I received my order after 4 days.

Thumbnail of user janicec30
1 review
1 helpful vote
November 26th, 2015

Product is well made and is very satisfactory, the shipment was received in good order and as scheduled.

Thumbnail of user imeldar2
1 review
1 helpful vote
November 26th, 2015

After getting this scooter, bought this for my son. Better than what he used in the past. Looks like it should last for a long time. Thanks

Thumbnail of user peterm154
1 review
2 helpful votes
November 21st, 2015

Thank God I received my Wheels! I have faced my doubts about this company and I was never wrong. They will deliver! Although I have received the product very late! Well, better be late than never. :) I am very happy that I have a ready gift for my son this Christmas. Nice people, but although they were unsure about what's happening, they'll still inform you that they are looking after it. So I gave them a chance. I have patiently waited because I know they will ship based from their responses. Problems with delivery with reassurances given equals HAPPY me! :)) )))

Thumbnail of user shelleym192
1 review
0 helpful votes
December 15th, 2020

Only received half my order then fobbed off! Avoid at all costs scam of a company! Disappointed in time for Christmas

Thumbnail of user patrickw51
1 review
1 helpful vote
November 26th, 2015

The hoaverboard does a good job for balancing. I will surely recommend. Although its late as what others say, but will still recommend.

Thumbnail of user lottiemayp
1 review
1 helpful vote
November 26th, 2015

Well, I'm not the kind of person who does reviews. But I can't wait to tell to the world how happy I was when I received this amazingly beautiful balance wheel. The one I ordered was the Red one, perfect for me because my car's color is red and my lipstick is always bloody red. HAHA. I was really impressed with the way they treat you as a customer. They tried to explain to you what is happening. They may had issues before but it's now fixed and they may deliver before your desired date now. I am really happy and I want others to know how I am please by Smartbalancewheelzz!

Thumbnail of user ninof13
1 review
1 helpful vote
November 26th, 2015

Just got it in the mail and haven't stepped off of it since! Very good quality and surprisingly it was much easier to ride than other hover boards I've been on.

Thumbnail of user trissiaa
1 review
3 helpful votes
November 26th, 2015

I liked the fact that the product is reasonably well constructed, and is not as expensive as some of the others on the market. Nice gift for this xmas.

Thumbnail of user jaimea8
1 review
0 helpful votes
November 26th, 2015

The product was good and wanted to order more, thing is, it was delivered 3weeks after my last purchased. Still a go for me.

Thumbnail of user sarac49
1 review
1 helpful vote
November 26th, 2015

Works great. Fairly easy to use. I would highly recommend to friends.

Thumbnail of user mikea96
1 review
1 helpful vote
November 26th, 2015

I ordered the Smart Balance Wheel x1 Black last Nov5 and have received it on the 16th. I am really liking it a lot; however, I see that they are now offering more colors. I want to get the latest one! I have to have an extra color so I can use it alternately :)

Thumbnail of user debbief24
1 review
5 helpful votes
November 13th, 2015

Do not use this website to order anything! I ordered a smart balance wheel from them almost a month ago and still never received my order. They swiped my credit card right away and took my payment. They stated on the website that orders are shipped within 2 business days after payment made. I keep contacting customer service and they email me back with false promises. They have even told me that they would give me a $20 credit for my patience but have not seen that either. As of last week I was told the order was shipped out and was promised delivery this week. They would not give me a tracking number. Today is Friday, the entire week has gone by and still have not received anything. I emailed them again and told them I want a full refund, but have not seen that either. I do not get responses to my emails in a timely manner and when I do receive a response it is full of excuses.

Nov. 19th update... Ordered a smart balance wheel on Oct. 19th. It was in stock. Website stated it would be shipped out within 2 days. After a month of feeling like I got scammed, unsure I would ever see my order and bad customer service, I finally received my order today!

Thumbnail of user bunnyc3
1 review
0 helpful votes
November 26th, 2015

LIke a number of a other reviewers I had read that the product was of good quality. I got one now, truly a good one. Very cheap.

Thumbnail of user camilleg7
1 review
2 helpful votes
November 23rd, 2015

Its worth the wait! It didnt arrive the time expected but Its worth the wait! Great units, great people. Thank you so much, looking to get more for this xmas! =)

Thumbnail of user phillipg65
1 review
0 helpful votes
January 3rd, 2019

Ike the plaguehem litem sent and broke within 5 months, 8 months later no reply to my warranty E mails, phobed off all the time will not supply a office address,
Avoid

Thumbnail of user hannah359
1 review
3 helpful votes
November 26th, 2015

I thought that I wont received any of my orders anymore,, with the great people that assisted me to look after my orders ITS FINALLY HERE!

Thumbnail of user luism36
1 review
1 helpful vote
November 26th, 2015

From everything that I have read, this is a good product.
That said, I wanted to judge for myself how strong and how well it works so I ordered a sample.And It works fine, although its late but really great!

Thumbnail of user johnw363
1 review
3 helpful votes
November 19th, 2015

Got it late but it worth the wait.

Thumbnail of user gretchend3
1 review
4 helpful votes
April 23rd, 2016

We ordered 2 hoverboards on Dec 11,2015. Our credit card was charged immediately for $738 and the items never shipped. We were given false promises several times that the orders would ship, but they never have. It is over 4 months later and we have repeatedly requested a refund but have not gotten a response (or a refund). Buyers beware. This website appears to be a scam. Better Business Bureau has several similar complaints posted.

Thumbnail of user anim26
1 review
3 helpful votes
May 5th, 2016

I ordered a pink balance wheel about 3 months ago. And no hoverboard. I kept getting false promises that it would be shipped but no hoverboard. I threatened to alert the authorities but no answer nor hoverboard. $300 may seem like nothing but its $300 wasted. Buyers be aware this page is a total scam. And there's no refunds. Don't use this page for anything!

Thumbnail of user franks126
1 review
1 helpful vote
May 11th, 2016

Ordered a $500 Hoverboard from this so-called company in December as a Christmas present for our son. He'd been saving his money for months and we covered 1/2 the cost to make up the difference. We assumed that with an Atlanta address and promise for pre-holiday arrival we would be OK - boy were we wrong. This company is a total scam and WILL STEAL YOUR MONEY and never ship the product.

After having our CC charged immediately and receiving a "shipped" notice, the item never arrived. Dozens of emails later and unanswered calls later we're still waiting for some response. Unfortunately, our son's been fighting a serious illness and was in and out of the hospital throughout the winter - as a result we missed the credit card fraud time limits and now we're just out $500. We'll be contacting the BBB but PLEASE do not give this fraudulent company your business - you will regret it.

Thumbnail of user carlb63
1 review
1 helpful vote
November 26th, 2015

Great seller slow shipping and wonderful product! My son is happy. Thank you

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