Hi community members,

I was hoping to find a way to warn potential "Slimware Utilities" customers about a dirty little practice commonly used by this company. I was having a problem with my computer keyboard a few nights ago. I was offering a bit of tech support on a website that I spend a considerable amount of my spare time on when suddenly, my keyboard started misbehaving. The "shift" key, along with the "A" and the "1" were not working and so it became impossible to complete a sentence w/o "copy/pasting" those characters into the space where needed.

I restarted the computer and tried again but got more of the same. Then I had a notion that the problem was a result of a bad/corrupted/outdated software driver. I remembered seeing a product called, "Driver-Update" which claimed to be able to identify defective drivers, download and replace them with the latest version of the necessary driver. So I went online, googled "DriverUpdate.com" and found the link to download the product to bring my computer back up properly.

The price was $29.97 which seemed fine for a product that could save me time, identifying the driver, and then installing it for me. I hit the download button and watched the process carefully, being cautious not to allow/invite any "third party" component bundles on-board along with my new product software. That part went fine but after I paid for the "Registered license key", I noticed that the price had changed! What was supposed to be $29.97, was now $49.87! They had changed our agreement immediately after I submitted my credit card number to them. "HERE WE GO"... I exclaimed! I found a "REFUND REQUEST" chat box for 'Slimware Utilities' on their website and filled out a form. Being furious, I needed to regain my composure so I wouldn't attack the c/s rep on the other end of this support chat line; realizing that they wouldn't own the company... or delegate company policy. "This is what I wrote":

Notes: "Dear csr

I've just purchased your "Driver Update" software from your website for $29.97; or so I thought... When I received the licenses key/order numb, the price changed to $49.87... That's called "The Bait & switch" technique! Honest people/companies don't ever do that because that's exploitative to it's victims; God be
Merciful!"

"And here's their reply"...

"Hello,

Thank you for your email. We have processed your refund as per your email request.

Please allow up to 15 days for your credit card issuing bank to post this refund to your credit card statement. Or if you paid with PayPal please allow 24 to 48 hours for the funds to show in your PayPal account. If you are unable to locate your funds, please contact your credit card issuing bank directly for assistance.

If your credit card issuing bank is unable to locate the funds, please initiate a conference call with yourself, your bank, and SafeCart. We can be reached toll-free at 1-855-XXX-XXXX, Monday through Friday from 6AM - 5PM PST.

Thank you for using SafeCart. Sincerely, Lindsay"

My problem with this transaction wasn't the EXTRA $20 that they helped themselves to. My problem was that the reason for the extra money withdrawal was that they were going to automatically extend my agreement w/them into 2016... and all future extensions were to be debited automatically from my checking acct; no accountability there WHAT-SO-EVER! And they weren't even going to tell me that they had INDEPENDENTLY and UNILATERALLY decided to debit my bank account 'in whatever amount, denomination or frequency that they so chose.

So, you have ALL been warned about the company "SLIMWARE UTILITIES" and it's (at very least) shady/illegal business practices! "... So be careful"

GLS (new member)