• Skype

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Overview

Skype has a rating of 3.6 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Skype most frequently mention video call. Skype ranks 81st among Chat sites.

  • Service
    13
  • Value
    13
  • Shipping
    7
  • Returns
    7
  • Quality
    14
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

  • It has better video quality then other instant messengers, e.g. Yahoo and MSN.

Critical highlights

  • Anyway, after several attempts over several days I was finally able to chat with customer service.
How would you rate Skype?
Top Positive Review

“A nice application to use Business and personal use”

Abrar A.
7/11/21

Skype is valuable in business, It permits individuals to work from the home, it has numerous accommodating highlights including bunch video considering that saves a great deal of movement time and cash for the organizations, organizations can speak with associates, and it assists the organizations with conveying bunch gatherings from better places. Easy to use. Easy maintenance. Easy to connect to another person.

Top Critical Review

“Big mistake”

Stuart H.
4/8/21

I needed to switch my phone supplier as Skype did not integrate with my new CRM and it did not work most of the time either (they blamed my WiFi, but all other communication systems work fine). I followed the full switching procedure several times together with the new telecoms provider but Skype have been extremely unhelpful, refusing to provide the details we need, leaving us to have to keep guessing and use trial & error. After nearly 6 months of trying to get this resolved, I have had to cancel the Skype contract and lose the phone number too. Not ideal for my business, but I cannot spend any more time chasing them up. When you need to contact them, it takes a significant amount of time waiting in queues and then waiting for each response as the support operators assist multiple people at a time. They then never get back to you when they promise (despite telling them I don't believe they will get back to me - they insisted they definitely will and make promises which they inevitably always break). Taking this service has been a big mistake.

Reviews (93)

Rating

Timeframe

Other

Reviews that mention popular keywords

video quality (3) customer service (3)
Thumbnail of user britannas
3 reviews
3 helpful votes
January 11th, 2020

Skype is still a very solid international phone calling provider, it was one of the first to start video conference rooms, but is slower than newest version of chat rooms is still good

Thumbnail of user zoeyp4
11 reviews
8 helpful votes
October 28th, 2020

Skype is most secure site for video calling for office meetings or family video calls, etc. And a very good option for conference calls as well.

Thumbnail of user paull426
2 reviews
0 helpful votes
November 7th, 2018

I use skype to keep in touch with distant friends and relatives. We can call each other and even see ourselves through webcams. Most technical problems are easy to fix cuz they are not always the fault of skype but of bad mic or camera

Thumbnail of user emilyb241
76 reviews
124 helpful votes
August 10th, 2018

Personally I really like skype but sometimes its really slow or I cant here what the person on the other end is saying. Sometimes it just cuts off the person but on rare occurrences does skype have issues.

Thumbnail of user markd123
7 reviews
39 helpful votes
January 14th, 2016

I use Skype for many of my bussines meetings since I have staff all over the world. I also use it often to see what my family is doing. It's a great way to reconnect or stay connected. AND IT'S FREE!

Thumbnail of user leahc29
3 reviews
0 helpful votes
January 18th, 2021

I use skype at home to connect with my relatives. The thing is rather easy to operate - so elderly people are ok with using it. Was also using the soft for the work needs b4, however switched to another one lately.

Thumbnail of user jamess198
3 reviews
8 helpful votes
October 4th, 2014

I have the Samsung Epic Galaxy 4G and it works just fine on my phone. You just gotta remember that just like with any phone you're using a program and if you're in a bad area with spotty reception it's going to be laggy just like anything else would be.

Chat works fantastic, Calling does what its supposed to do albeit a little laggy sometimes with the newer updates. Much better than my experiences with Tango or Oovoo!

Service
Value
Shipping
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Quality
Thumbnail of user kellym43
21 reviews
125 helpful votes
February 24th, 2014

Best way to keep in touch with my family oversea's. Call quality is based on the internet of course but when it's good it's great!

Thumbnail of user charlesf30
5 reviews
7 helpful votes
January 24th, 2015

Good quality Video & Audio call. I like the messaging also.

Quality
Thumbnail of user bryonp6
3 reviews
14 helpful votes
December 19th, 2014

High quality video & audio call, impressive chatting service, better for file sharing & easy to use, that's why I love Skype so much.

Thumbnail of user jackc57
8 reviews
13 helpful votes
March 12th, 2014

I've been using this application for 2 years.
It keeps my family and I connect virtually. Video chatting makes us feel that we're so close.
Skype is a great instant messenger to keep in contact with friends. It has better video quality than other instant messengers, e.g. Yahoo and MSN.

Thumbnail of user alexas6
9 reviews
12 helpful votes
April 7th, 2014

Skype is one of the best communication tools. It is a good way to connect other people specially your family and love ones.

Thumbnail of user martinm70
5 reviews
7 helpful votes
May 29th, 2014

Sometimes Skype has a few hiccups, but still love it. Use it to call my family in the UK.

Thumbnail of user davidk102
4 reviews
10 helpful votes
October 2nd, 2014

And you choose to publish this rant on the very day Microsoft the makers of Skype announce their new CEO. Clickbait much?

Many good points here but the timing is very suspect.

Posted via the Android iMore App!

Tip for consumers:
Skype like this

Service
Value
Shipping
Returns
Quality
Thumbnail of user peterl99
69 reviews
483 helpful votes
October 29th, 2015

Very useful...

Thumbnail of user latashan
2 reviews
2 helpful votes
March 5th, 2013

Thank you for inventing skype. The skype and social networks helped me finding relatives which I hadn't seen before in my life. And most of all it's free :)

Thumbnail of user feliciar2
2 reviews
7 helpful votes
September 27th, 2014

When I want to get in touch with my family and friends, I use Skype. I have it in my laptop and phone. The service is excellent. I use it to call my Simply the best.

Thumbnail of user darrellg4
4 reviews
11 helpful votes
October 1st, 2014

From my experience, Hangout sucks. I work remotely with a team of three other people, and one person with a relatively new MacBook Air constantly has issues with getting his camera working with it. Plus there is its annoying habit of deciding when to mute or unmute you, which wouldn't be so bad if there was a way to switch it back without being focused in the Hangout window.

In fact, we have gotten so fed up with Hangouts that we are moving TO Skype. One person is going to get a premium account, which will allow us to duplicate most of what we use Hangouts for.

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Value
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Thumbnail of user marissav2
4 reviews
18 helpful votes
December 17th, 2014

I've stayed connected with a couple people though skype and made some really good friends. Has a very easy to understand interface and doesn't take too long to start up.

Don't like having to link my accounts though.

Service
Value
Quality
Thumbnail of user kentm10
3 reviews
4 helpful votes
August 30th, 2014

I am impressed by the free version, you guys are fantastic - there are still room for improvement though, period lol

Tip for consumers:
i love the free version

Service
Value
Quality
Thumbnail of user laureno7
9 reviews
19 helpful votes
September 10th, 2012

When you're in a long distance relationship- it's an essential. Thanks to Skype, my boyfriend and I can do everything from cook together to playing online scrabble. It's been a godsend while he's been three hours away!
Video quality is relatively poor- but it honestly doesn't bother me.

Thumbnail of user cvp
5 reviews
18 helpful votes
May 29th, 2011

I have used Skype for about a year. It's very convenient to have a way to contact others that is free (if they subscribe to the same service), and the fee for calling outside Skype is reasonable. Sometimes, we run into a problem with different people having different versions of Skype, and this seems to cause difficulty in allowing the video to work properly. After a lot of experimenting, we were able to work it out. Besides this relatively minor issue, Skype is not a bad service.

Thumbnail of user lewisc2
4 reviews
7 helpful votes
September 5th, 2011

I sometimes have serious lag when I talk to my friends in Malaysia.
As for the video option, can't really say anything, since I don't even own a webcam.

Thumbnail of user michelles27
4 reviews
4 helpful votes
April 16th, 2012

I have a bunch of friends in australia and new zealand that i keep in touch with voice-wise via skype. It saves a ton of loney and is pretty reliable. I wish the pay plans were simply freee but i cant reaalllly expect that. My only real complaint is that the signal goes out once in a while.

Thumbnail of user jennye3
19 reviews
20 helpful votes
December 4th, 2013

Skype is freakin awesome... I love using it to chat to friends and family who live out of state!

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About the business

Stay in touch! Free online calls, messaging, affordable international calling to mobiles or landlines and Skype for Business for effective collaboration.

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