• Skype

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Overview

Skype has a rating of 3.6 stars from 93 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Skype most frequently mention video call. Skype ranks 81st among Chat sites.

  • Service
    13
  • Value
    13
  • Shipping
    7
  • Returns
    7
  • Quality
    14
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
See all photos

What reviewers want you to know

Positive highlights

  • It has better video quality then other instant messengers, e.g. Yahoo and MSN.

Critical highlights

  • Anyway, after several attempts over several days I was finally able to chat with customer service.
How would you rate Skype?
Top Positive Review

“A nice application to use Business and personal use”

Abrar A.
7/11/21

Skype is valuable in business, It permits individuals to work from the home, it has numerous accommodating highlights including bunch video considering that saves a great deal of movement time and cash for the organizations, organizations can speak with associates, and it assists the organizations with conveying bunch gatherings from better places. Easy to use. Easy maintenance. Easy to connect to another person.

Top Critical Review

“Big mistake”

Stuart H.
4/8/21

I needed to switch my phone supplier as Skype did not integrate with my new CRM and it did not work most of the time either (they blamed my WiFi, but all other communication systems work fine). I followed the full switching procedure several times together with the new telecoms provider but Skype have been extremely unhelpful, refusing to provide the details we need, leaving us to have to keep guessing and use trial & error. After nearly 6 months of trying to get this resolved, I have had to cancel the Skype contract and lose the phone number too. Not ideal for my business, but I cannot spend any more time chasing them up. When you need to contact them, it takes a significant amount of time waiting in queues and then waiting for each response as the support operators assist multiple people at a time. They then never get back to you when they promise (despite telling them I don't believe they will get back to me - they insisted they definitely will and make promises which they inevitably always break). Taking this service has been a big mistake.

Reviews (93)

Rating

Timeframe

Other

Reviews that mention popular keywords

video quality (3) customer service (3)
Thumbnail of user farhadj1
4 reviews
0 helpful votes
March 23rd, 2020

It's good because everyone has an account, but Zoom is much better for business style meetings and conferences

Thumbnail of user dickl22
7 reviews
12 helpful votes
July 29th, 2018

I remember in the begining...
These Skype ONLY webcams...
Boi oh boi did i get ripped of by Skype Hype
I never liked it and or the idea of it.
Now though, i can accept the idea,
But again. It won't offer canadian numbers
And is an app only call thing. So wifi needed.
Textnow does the same for free. And offers Service providing for around 20~40$ so...
Just sad they also are not in canada yet id pick it up over my landline
But skype to me. Remains just an overhyped brand like facebook.
It was indeed the one that launched the whole crave so ill give it credit to that

Thumbnail of user viviann40
2 reviews
2 helpful votes
July 3rd, 2018

I use Skype pretty much every day. When I turn video on, sometimes the voice and movie doesnt come together. Its not always though its frustrating. But I like the message icon. Its so cute.

Service
Value
Thumbnail of user liamc25
43 reviews
1 helpful vote
January 18th, 2021

Effective and 100% efficient. I only wish it didn't cost so much for the services that require a fee, especially in this day and age

Thumbnail of user jasonp52
3 reviews
3 helpful votes
April 8th, 2015

Skype is such a cornerstone of online communication nowadays that it's almost entirely useless to write a review for it. Everyone knows about it. That is why it's completely buffling that for the last several months Skype completely neglected the ever-worsening problem with its mobile app for Android. Put it simply - it doesn't work. Constantly crashing mid action, drops calls, and randomly shuts down. Worst of all, the issue is not being publically adressed by the company on the forums. Whatsapp's announced video calling feature can't get here soon enough.

Service
Quality
Thumbnail of user jonathanb56
5 reviews
29 helpful votes
May 2nd, 2014

Skype used to the the standard system for calling and it was great at that. Video came along and the service started to be worse. Now as they moved away a P2P network, the calls don't have the same quality. If it wasn't because it's free and easy to use, I think we'd have ditched Skype a long time ago!

Thumbnail of user natei
4 reviews
6 helpful votes
April 16th, 2012

I wish I could give a higher rating, but I feel after every release, Skype is getting worse and worse. Granted I use it, and it's great for what I need, but when you start bloating it with ads everywhere, and limiting GUI options and the interface, it becomes very frustrating. The PC version is ok, but the OSX version is horrid. Skype 2.0 was the golden version. Once they went 5.0, it started getting bad.

Thumbnail of user gabrielj
3 reviews
3 helpful votes
May 17th, 2012

I've been having trouble with Skype dying on me all of a sudden recently.

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About the business

Stay in touch! Free online calls, messaging, affordable international calling to mobiles or landlines and Skype for Business for effective collaboration.

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