Skype

I needed to switch my phone supplier as Skype did not integrate with my new CRM and it did not work most of the time either (they blamed my WiFi, but all other communication systems work fine).

I followed the full switching procedure several times together with the new telecoms provider but Skype have been extremely unhelpful, refusing to provide the details we need, leaving us to have to keep guessing and use trial & error.

After nearly 6 months of trying to get this resolved, I have had to cancel the Skype contract and lose the phone number too. Not ideal for my business, but I cannot spend any more time chasing them up.

When you need to contact them, it takes a significant amount of time waiting in queues and then waiting for each response as the support operators assist multiple people at a time. They then never get back to you when they promise (despite telling them I don't believe they will get back to me - they insisted they definitely will and make promises which they inevitably always break).

Taking this service has been a big mistake.

I stopped using Skype a few years ago and this is why. I was getting one friend request after another from these so called women that kept sending me links to join porn websites. Blocking and reporting was not working as they just kept on coming. Read the Skype forum and other people were having these same issues but staff weren't listening and only closed the threads. In the end I got so annoyed and fed up with it, I quit Skype.

2nd attempt, got error message to "contact support" first attempt did not go through.
If you want a more honest idea of skype try looking at trustpilot.
The many users there give it like less than two stars. I really don't see how skype got such a high rating here as it doesn't deserve it.

This is what you can expect from skype and has happened to me on more than one occasion:

Charging my credit card after saying was free trial for 30 days. Then recurring charges that my bank had to stop.

Deleting your account for so called "security reasons" meaning the skype staff didn't get laid the night before. There was no security issue, they just like to delete accounts for no particular reason. Trust me it happens alot.

Many reports of them spying on your chat and they have not denied it when they were asked.

Phone calls are NOT encrypted once they leave the skype servers, so others can hack your private conversations also if they know how.

Skype USED to be a very good program a few years back until Microsoft took it over and ruined it, like they have with so many acquisitions.

Terrible IM program unreliable. Cannot change computers-you will not be able to login. If you travel you skype will be unavailable to you since they automatically identify you as a hacker and block your account. Spy on your chat and will delete your account for promoting other im programs. Corrupt, incompetent company with bad user interface and poor support.

Cannot search members on Skype, returns error messages.
Messages undelivered, never received.
I believe Skype is hacked, probably internally by it's own staff.
Do not trust this app with any personal info.
Dishonest charges to bank without permission. Corrupt company earlier comment did not show here, This site not tor friendly, they want to track you.

Positive reviews must be from skype employees or those who use it on one device only and are technically ignorant.

Skype is basically spyware. It spies on your browser activity, recording and tracing it while u use skype instant messaging.

Run by microsuck they will delete your account for criticizing them in your private skype messages.

Slow to load and sign in. Frequent login problems. Cannot change devices or account will be blocked-another spyware feature.

Try line. It's better. In fact there are many IM programs that are better than skype.

Is it just me? I've scoured the skype website to see if I can chat or call support and can find nothing. Every time I try to weave my way through the "Contact us" category to an actual person I end up back in the same Groundhog day of their virtual agent trying to guess(badly) at what my problem is. It SHOULD NOT BE THIS HARD. I ordered a monthly international credit for 200 minutes to Nicarague, assuming this would be more or less a 30 day thing, for $30. Turns our it expired at the end of THAT month... 3 days later. It also never worked. I'm trying to call to rectify the situation and it seems impossible. If anyone knows the fast track will you please share it with me?

Like everything else they touch microsuck ruined skype. It's hacked, u cannot maintain the same id/account. It's slow as molasses and they are dishonest, charging me for phone credits I did not approve after lying that they would not be imposed for several weeks. Bunch of wankers, I hope they are getting good salaries for their scam product. There is no limit what people will do to keep a job, they will work for liars and scammers and pretenders. U cannot keep the same skype id if you change computers without going through a bunch of bureaucratic crap verification procedures that usually fail. Their interface is very user unfriendly and you must stumble around wasting a lot of time trying to figure out how their crap program works or doesn't. Hopefully Trump will break up some of these consumer abusive companies, and now would not be anytime too soon. Started by a thief, billy boy gates and descending into a big incompetent company that, after years and years STILL cannot produce a good OS and is becoming more and more abusive with its totalitarian spying on your net activities. Really, these people should be in prison, not making money on the net. Sitejabber must be in cahoots with MS, since you cannot use a proxy to post here and you must enable javascript so they can track and profile you and maybe even ID you.

Skype is one of those tech horror stories that you don't really believe until you have tried to use it yourself. Having used it for nearly 8 years, I have seen it go from a promising online communications platform to a platform that has nearly every conceivable problem one could possibly face when using it. The quality of video and audio is all over the place with some cases being a completely pleasant experience while a call with the same person can have major problems causing the call to drop.

The platform is ripe for abuse by spam bots interested in spreading their malicious links to any and all users they are able to find. The number of spam contact requests I get is increasing month after month, making it an unpleasant experience. I dislike getting a ton of requests from users that have images that minors should definitely not be seeing on a platform that doesn't require you to be 18 to use.

The customer service or lack thereof ensures that if you have an issue with billing that you'll be more likely just dealing with it at your bank rather than with their support since their support doesn't actually speak English as the primary language. I understand why companies would outsource a lot of their customer service, but when the agents that you're communicating with actually have no clue what you're talking about despite the fact that you're using their own terminology as found on the Skype website, it creates an incredibly unpleasant experience where you're pretty much guaranteed to not get what you need.

Skype has quite factually sold me a Skype phone number that they did not have the rights to sell me given that it was enabled in my account and I was able to make calls with that as my call back number, but when my aunt tried to call me back from her cell phone, she reached some Todd who had the number for two years through T-Mobile. Skype didn't even know which phone numbers they actually had access to and which ones they didn't.

Ever since Microsoft took over the Skype platform it has been getting worse and worse in almost every single conceivable way whether it be through the Skype application on Windows (I prefer to use the actual program rather than the hilariously unfocused and disorganized Windows app on Windows 10) or the Android application. Even the web-browser version when used on Chrome OS is just terrible in every single way. Adding contacts and not being able to actually explain to them who you are just makes for awkward additions if someone cannot remember who you are from the picture you used which is now low resolution because adding it in the web interface downgrades it for some reason.

Microsoft makes every single effort to make this an unpleasant experience. I wouldn't be surprised if they rebrand the entire thing over the next two years or so because performing even a small amount of research online will show you two things:

1) They are bleeding users as many of their long-term users are switching to competing platforms like Discord

2) No one is having a positive experience.

Like, my skype app is so glitchy, I have to constantly get out of it and go back into it just to talk to someone. Also, the CAPS is broke cause I've got to constantly insert the caps function every time, after I enter my text. It's annoying to do and wastes time. Another thing is that some of my messages don't send over skype mobile. Not only that, it happens a lot to my friends trying to respond to me. I don't get calls either when I'm called upon.

The buttons are probably broken too, because ever since the latest update, I'm barely able to send a thing. I can barely press the send button without pressing the emoji one. That's very annoying as well. And when I do press onto the send button, it doesn't even send most of the time. Like, I have to press it a few times to actually get it and avoid the emoji button, but not to miss the send button.

Everything is just so glitchy and stuffed into each other.

In the past three months I have lost just under $100 from spammers on Skype.

My account was used as a spammer's delivery tool in Sweden. Over one-thousand SMS texts were sent from my account - half in September and half early November.

In September, a hacker gained access to my account and began to spam people in Sweden with texts. I promptly went to Skype customer service - attempted to resolve the issue, be refunded and move on. We took all the necessary steps to recover my account and make sure that nobody gained access to it again. Customer service agreed to refund me for the "Auto-recharge" cycles that occurred 5 times during the hacker's shenanigans and cost me $14 each time.

Since then I have cancelled auto-recharge.

However, I have still not been refunded.

If that isn't enough - in the past few days THE EXACT SAME THING has happened to me.

I followed the same steps, talked to Skype customer service. Did all of the security measures to ensure that it didn't happen again. I explained to them that even though my "auto-recharge" was turned off - it WAS STILL HAPPENING. They promptly continued on with the same security measures that did not protect me the first time... or the second time.

Upon me asking for a refund due to their inability to secure my account, the customer service rep then told me that it's not their responsibility.

Allow me to make that clear to anyone willing to give Skype their personal information and/or money - IT IS NOT SKYPES' RESPONSIBILITY TO KEEP YOUR ACCOUNT SECURED.

After spending 1.5hrs on the live chat with a customer service rep dodging my requests for a refund, he told me that they needed to "convert this communication to email so we could further investigate the said issue". On my approval of this "conversion" the chat was ended by the rep.

Full transcript available on request.

Arrggghhhhhh very frustrated with their service. The software can be buggy, latest update has come with multiple problems, cam and calls are dropped. The damn window keeps popping up every minute which is very annoying, gets in the way of whatever work you're doing.

I used to recommend skype, not anymore, won't use them again til they fix their buggy software.

I bought a Skype number. Sometimes it does not work. That's why I did not continue using it. I had a contract for 3 months, but after that they automatically charged me for another 3 months. They will charge you automatically until you go to their website, and terminate your contract.

I think I ahve no lcue who or what they are. Never been on the site before. Yet I am being billed multiple times a day? How did they get my information? Research online shows this is an on going problem with Skype.

Their forums are filled with complaints from users who can't use their CC to buy more time, with the lack of anyone to talk to, with the lack of anyone telling them what's wrong, with declines on the CC when Skype actually billed them. This all happened to me as well. They stink as a company when you have a problem that they cause. Stay away give your money to a Company that cares.