SKYLUX Travel

I emailed SkyLuxTravel late on a Friday afternoon to inquire about flight arrangements from the US to Paris. Within MINUTES of sending the email I had an email response. Minutes later, I spoke by phone with my contact, and within 15 minutes I received an email with three options for my trip.

My contact (Summer) let me know that she would be available over the weekend to answer any questions that I might have. We reconnected again on Monday - I made a few changes to my itinerary - and it was booked in less than 30 minutes. I can't imagine using anyone else.

Thanks SkyLuxTravel and especially Summer for all that you did. Paris, here I come!

A customer for life!

Charlotte A.

Giving even a 1-star rating is also more. One of the worst and most notorious travel agent companies with all fine prints. I paid $2600 for not traveling to this travel company and paid $400 for ticket cancellation. Be careful dealing with this Travel company.

Douglas is a pro. He is attentive, knowledgeable and responsive. We had an extremely complicated travel situation and he walked us through the process effortlessly. He is now our personal travel agent.

Worst travel agent ever! Sure, they can help you with booking new airline tickets but it is almost impossible to get them to make any changes to the tickets even when the ticket conditions allowed changes. I have been talking to the agents (Lavone, Isidore, Ramon) for 6 days and they cannot even make a simple travel date change for one of the flights. I could not deal directly with the airline (KLM/Air France) because tickets were booked through this horrible travel agency. SkyLux Travel does not provide customer service, does not return calls/emails and does not do anything beyond selling plane tickets to you. Buy direct from the airlines or from a reputable travel agency. Avoid SkyLux Travel!

I worked with Jay to find the best overall flights for a challenging trip for (4) people across three continents. He did a great job and was really fast and committed. It just got weird when he insisted on the order that I fill out the forms and pay. He kept insisting (and got pushy) that I book the flights that I could get cheaper first or I would lose the others. Yeah - it got weird. In the end, I went forward and then later found out I couldn't get any seats on the plane till 24 hours before (even though they were all business class). It is debatable if I will use this service again.

It was easy to arrange for the travel I wanted. I did get the business class for all my flights except for the domestic flight. I had expected even that flight to be business or first class; or, at least, economy plus. But is was basic economy. That is not a good choice. Traveling internationally will mean large checked in luggage and some carry on. Basic economy does not allow that. Hence, the domestic flight also should have been booked so that there would not have basic economy restrictions.

Travel Lux is NOT an honest company! They have over charged me over $500 and will not refund it.
Beware, they have "service fees" for making the reservations and "token of appreciation" fees which are mandatory and NOT refundable. There are no discounts with this company - only more fees and their agents are incompetent. You will be sorry if you use this company!

I requested a business class itinerary. The prices quoted were really good so I booked. Later I noticed on the paperwork that one of the flights was in economy, so of course it was cheaper.

To their credit Skylux upgraded me to economy with more leg room and insured the flights so I could cancel or change without penalty with no additional funds from me.

The agent was quite nice and apologized. Honest mistake? Perhaps. But I never once mentioned that I wanted to fly economy.