A bunch of f-ing scammers! Their manager Severin and Max and employees Claudia, Neha, and Daniella were all a part of the group who we "communicated with". Every single one of them told us completely different inaccuracies then switched when it was convenient for them! I keep asking for proof of when I supposedly opted for future credit versus getting my refund when the pandemic hit and they cannot give me any proof of that. They said I chose it but was never given the option to pick which one. Severin is the most unprofessional person I have ever come across. Not only did he contradict himself several times, he is now choosing to ignore me because I have sent proof of all of their lies trying to not refund us back. SEVERIN would say no you can't get a refund it's policy, to maybe you can let me check, to no you can't because you chose credit, to if you get a refund you'll lose money, to no we can't refund you. We should get together to fight them and get all of our money back. This is not okay! Many of us have proof of them scamming us. They don't have a website that works and their phones always ring with no answer because they know they are going to get a bunch of people cussing them out. I'm out $1300 and have sent 100+ emails have left voicemails, have called 50+ times and have live chatted with Severin only for him to ignore me after I shut him up and caught him in his lies and hypocrisy! Many of us have been scammed by this BS "company" and they shouldn't get by with it. It's been 2 years since we bought our flights and only when they realized we weren't going to give up they stopped emailing back! They are good for nothing scammers and frauds! The airlines had confirmed they sent back the money to them so they should of had everyone's refund! The WORST COMPANY! I'm looking into legal action as many of us have been scammed and robbed and many of you should too! If many of us take legal action they'll have to refund us all or even she's out 2-10times the amount they owe us.

Classic Bait and Switch. The flight tickets were delivered as promised. However, the hotel room and the insurance was anything but. When I asked about my hotel confirmation, they sent me 3 other options that were 30 minutes away from my locationas an "upgrade". Additionally, the original booking which I paid for, a Superior double room, was replaced with a basic economy room. Additionally, they charged my hotel portion the same price with the added price of the insurance included. Therefore, my card was charged the complete package price with insurance included, however, I only received the flight a very downgraded hotel room and not insurance. I informed them of their mistake a few days after booking so they had plenty of time to correct the issue. I was also with the hotel directly, to verify any 'changes' they made were correct. Day after day, I was told they are waiting on the hotel and to wait 24 hrs. And then again to wait 24 hrs. Additionally, they acted like there were different workers when it is really only a team of about 5 people in total. Everytime, I was told the changes were made by skybooker, the hotel confirmed nothing was corrected. The last issue was a "voucher" that supposedly showed the correct room was reserved, however, the same "basic economy" room was the one selected. Skybooker was successfully able to take a relatively stress free booking process and turn it into a NIGHTMARE, with no honor or integrity in their contract. The customer service only provided lies, deceit, excuses, and a complete destruction of the vacation process. This company is a SCAM, SCAM, SCAM. Please stay away unless you want an enormous amount of stress and the inability to receive what you paid for. Additionally, when confronted with the information of reserving a superior 25 square meter room versus a standard 12 square meter room, Skybooker Shanu acted like I had the 25m2 room booked, however, when talking with the hotel, she said that they have a different measuring system there and that 25 square meters did not mean 25 square meters, although those were the two EXACT sizes of rooms the hotel provided. Nothing but lies, deceit, and more lies. STAY VERY FAR AWAY. I cannot express how horrible a company this is and how deceitful, dishonest, fraudulent this company is! This is only but the briefest of the horrible experience I've had. NO OTHER agency in my entire life has been close to the unprofessionalism and fraudulent activity this company has. RUNRUN!

Double Basic = 12m2 per their website
Double with double Bed = 25m2 per their website.