• Skullsandgear

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Overview

Skullsandgear has a rating of 2.09 stars from 11 reviews, indicating that most customers are generally dissatisfied with their purchases. Skullsandgear ranks 39th among Goth sites.

  • Service
    1
How would you rate Skullsandgear?
Top Positive Review

“Great Service”

Reba S.
1/8/18

Skulls And Gear helped me out with a question regarding an order. They were very prompt with my answers and were even able to give me an order number that I was unable to locate. I really do appreciate their prompt response and their efforts to make sure we get our items in time for the holidays. Thanks

Top Critical Review

“AVOID! AVOID! AVOID!”

Lee R.
3/22/17

This company is fraudulent, dishonest and rude. I inquired as to the status of my order and was assured it would be shipped very soon. Never heard from them again until I went through Paypal and told them I wanted a refund. Instead they ignored my request and suddenly shipped me an inferior, not as advertised product. They only do exchanges, no refunds. Spend your hard earned money elsewhere. This company neither appreciates nor respects current customers, and does not deserve future customers. AVOID!

Reviews (11)

Rating

Timeframe

Other

Thumbnail of user rebas3
1 review
2 helpful votes
January 8th, 2018

Skulls And Gear helped me out with a question regarding an order. They were very prompt with my answers and were even able to give me an order number that I was unable to locate. I really do appreciate their prompt response and their efforts to make sure we get our items in time for the holidays. Thanks

Thumbnail of user cordellt
1 review
2 helpful votes
January 8th, 2018

I had been awaiting the arrival of a T-shirt package and finally, USPS sent me a notification saying that it had arrived. I'm very satisfied.

Thumbnail of user georgiem3
1 review
1 helpful vote
January 8th, 2018

Excellent Product. Colors are bright, animated and Well Printed. Customer Service Personnel were Friendly and Amicable. I will shop with skulls and gear again in the future and I will definitely recommend them.

Thumbnail of user leer56
1 review
0 helpful votes
March 22nd, 2017

This company is fraudulent, dishonest and rude. I inquired as to the status of my order and was assured it would be shipped very soon. Never heard from them again until I went through Paypal and told them I wanted a refund. Instead they ignored my request and suddenly shipped me an inferior, not as advertised product. They only do exchanges, no refunds. Spend your hard earned money elsewhere. This company neither appreciates nor respects current customers, and does not deserve future customers. AVOID!

Thumbnail of user luciaf11
1 review
0 helpful votes
April 26th, 2017

I spent $40 on a pair of leggings. Quality was subpar. Sizing is unjust. Right leg was 2 inches longer then left. Asked for a refund. They said each item is "custom" made and therefore can't not offer a refund. I was offered 25% off my NEXT order. No freaking way. Lesson learned. Should ALWAYS check reviews on an internet company before ordering

Thumbnail of user aprilc36
1 review
0 helpful votes
January 25th, 2017

I ordered a shirt for my husband on 11/16/2016. After different excuses and 17 emails back and forth from the company and never receiving the shirt I had to go to my bank to get the money back. I received an email today that the shirt is being shipped again. I will not hold my breath. I have told them repeatedly after they blamed the USPS for losing the package to cancel the order. Beyond ridiculous!

Thumbnail of user sandyl62
1 review
0 helpful votes
January 4th, 2017

I placed an order November 4... when I would receive no response from emails to *******@skullsandgear.com I filed a dispute with my credit card company and they returned my funds within hours. I filed a complaint with the AG of Nevada, since that is the location identified on their website. I also found another site, in the UK that has the same tshirts and have contacted them - they were quick to contact me back... avoid skullsandgears.com (Fantasy Life on Facebook)...

Thumbnail of user michellec208
1 review
0 helpful votes
April 25th, 2017

Ordered shirt Dec. 3 and still have not received it, it has been 5 months. Getting vague and inconsistent responses from supplier. I believe this is a fraudulent company.

Thumbnail of user kays72
1 review
0 helpful votes
January 10th, 2017

Placed order dec 3. Waited more than the 14 to 21 days stated that it would take. Jan 2 I contacted customer service asking when I would get my order. 1st red flag. They sent email asking for order number to locate my order. Within 2days only one of the 2 items ordered had shipped and nothing said as to when I would receive the other shirt. I have emailed them 4 times since Jan 6th and have heard nothing. Sadly even though my husband and I love the clothing line, we will NOT order from them again. 2nd red flag they don't have a phone number to talk to a live customer service rep. I was really looking forward to my shirt and may have to request refund for the item I have not received yet.

Thumbnail of user julias83
1 review
0 helpful votes
January 20th, 2017

I have filed a claim with the bbb they won't return emails they won't tell me where my product is they won't respond about a refund. I have been waiting 2 months now

Thumbnail of user nancyk70
1 review
0 helpful votes
January 1st, 2017

I placed an order with this company, who had a clothing ad on Facebook. I placed my order on November 20th. Havent received my order, have emailed the company 3 times with no response! Do not order from this company! I'm not even sure they are legit!

Service

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