• Skrill

Skrill

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Skrill has a rating of 1.19 stars from 179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Skrill most frequently mention customer service, bank account, and credit card problems. Skrill ranks 186th among Payment Processing sites.

  • Service
    57
  • Value
    55
  • Quality
    54
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
23
27
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Waiting for their reply since customer service Ivan apparently does not have the "authority" to do it.
  • To make matters worse, $100 was taken from my bank account but the app only shows $50.
How would you rate Skrill?
Top Positive Review

“Easy to use and good customer service”

Aziz A.
4/18/23

Was extremely easy to register & set my account up. I found it simple to send an international transfer - I needed to contact customer services to ask them about something and I found it convenient to do so, able to get through quickly.

Top Critical Review

“They stole my money”

Gavran P.
1/29/24

They stole my money, 300 euros i wanted to tranfer ti CryptoCurrency. They stole it, cause they have malware on website which changes my Crypto adress to other one, case us reported to FBI. I ask them for refund they didnt answer 5 days. And when i say that im in procces of sueing that firma, they blocked and restricted my account. Such a bad experience and all this for 300 Euro. Thats a big shameeee. Doesnt recommend this service if you dont want lose your money like me.

Reviews (179)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (31) bank account (18)
Thumbnail of user satisfiede
1 review
0 helpful votes
June 30th, 2017

When I had to get in touch with them to get a transaction ID they responded within 5 minutes. No hassle, no problem. Great service. No complaints.

Thumbnail of user shafz
3 reviews
15 helpful votes
May 10th, 2016

If you are looking for a LEAST costly method of accessing your funds, I won't hesitate to say that skrill is so far the BEST.

Their charges are entirely reasonable and they do NOT charge you an annual fee or a maintenance fee. If you use a mobile wallet to withdraw funds, you can do it INSTANTLY and they don't charge you for it- it's totally free!

However, as the saying goes 'Nobody is perfect', skrill has its' drawbacks too.

1) Firstly, if you send an e-mail to the customer support, they never reply. So basically, you have no way of contacting them.

2) Secondly, at times(for days at a stretch) the system fails. I have been trying to withdraw money and it doesn't work! If they could fix it, I won't hesitate to recommend Skrill to anyone.

Thank you.

Tip for consumers:
An excellent service!

Service
Value
Quality
Thumbnail of user donnym6
1 review
1 helpful vote
December 18th, 2016

I used them from they were Bookers... for online payments and to collect my affiliate income... They have been reliable and trust worthy.

Thumbnail of user stephaniew30
2 reviews
7 helpful votes
October 11th, 2014

I'm really surprised about all the bad comments concerning Skrill.
We use it with my family since few years now (we live in 3 different country) and we NEVER had problem with them. I talk about thousands of Euros...
The electronic master card always work, the balance is always correct,...
I was thinking to open an account with Neteller that's why i checked the reviews of both... Neteller got the SAME bad reviews (even worse) thats why i'm going to open an account with them if u see what I mean.

Thumbnail of user roberts238
14 reviews
184 helpful votes
May 5th, 2015

I am really surprised by all the negative reviews. I use Skrill.com (back in the days Moneybookers.com) since 2010 with NO issues at all! It is not as popular as PayPal.com, still it is a good service providerfor payments.

Thumbnail of user bernadetteo2
2 reviews
4 helpful votes
May 6th, 2016

I have never had an issue with skrill, and I am equally suprised by all the super negative reviews. I also started using it back in 2010 when it was still Moneybookers to receive my online payments for writing jobs. It sucked when I would have to transfer cash from Skrill to my bank account and I would always lose a lot in hidden charges as others have mentioned. Then they introduced Skrill iT, which to me is simply a God sent. I tend to believe that it is banks that 'steal' the money somehow, because with Skrill iT I always get what I expect.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Make simple, secure and quick online global payments? From international money transfers to betting, trading, shopping and gaming.

How do I know I can trust these reviews about Skrill?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Skrill?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business