SkipTheDishes

Our order was dropped off at the wrong house. I had to go get it myself from a neighbours house where it had been left sitting on their front step. Approximately 3 degrees outside. Stone cold fries are not really a thing. They were hard and disgusting from sitting out in the cold. The burgers were cold. We asked Skip the dishes support to replace our order and they took no ownership or accountability for their driver's mistake at all. Finally they agreed to refund the tip we had given the driver. I would give zero stars if it was an option and will never use skip again. Stand behind your service. You charge a lot extra for the food you are delivering so do better. Greedy disgusting company.

Order was supposed to take 15-20 min, driver kept taking on new orders, driving all over town AFTER picking up my order, took over an hour and my food was cold, contacted support and the left the chat before any help was given. Finally got a refund after another 30 min waiting for support staff to get back to me. Horrible service from both the drivers and support staff. Would never use their service again

Order Number: *******
Driver took off with my food and didn't even attach an image of his delivery and the customer support is blindly trusting the driver when there is not even an image of his drop off. And they want to take my 40 dollars and the driver has the food. This app sucks stay away and better use door dash. Everyone is a thief on this platform.

I never received my order even though the site said it was delivered. I reached out to state this and their reply is I am a complainer and they will not refund my money. Seriously, I am a complainer because your service is bad. I will ensure that I put a hold on payment as Skip is not taking responsibility. Last time I order from them.

I've used Skip many times. I have had nothing but trouble with them. The drivers are terrible. The service is terrible. I deleted my account when my ordered was delivered cold and the food was not cooked right and the meat tasted off and skip refused to refund even part of the order. That was the last straw. I will never use them again.

This was my second time ordering, and I thought I would splurge a little on some sushi and the restaurant was upfront and said it would take roughly 2 hours. Well after a few postpones of about 10-15minutes, it finally said that the order had arrived, no doorbell ring or nothing and no food. No food and no picture at all. The only mildly redeeming thing is the fact that they gave a refund. Yet said it may take 10 days

Once contacted about a coffee order that had been sitting for 90 minutes. Customer service informs me it's still going to be another HOUR! Restaurant is only 15 minutes away. When trying to find out the reasoning, I was berated and lied too and then the representative ended the chat.
Another time a driver had his car die on the side of the road for an hour with my food. Out of a $50 order, I was only refunded $22.20.
Don't expect anything out of this customer service!
Use any other company!

You guys have been steeling people's food a lot matter fact it's been going on for awhile I caught you steeling and you blocked me for ordering refunded my money in skip credits then ghost me lol it's okay I'll make sure this company falls I'll make sure people know that you scam them you lie. An your unprofessional. I ain't someone you mess with. An I got screen shots of everything your employees has said n done to me..

It took 2 hours and 20 min for our driver to deliver our cold soggy $72 two pizzas. The guy admitted to taking on another delivery where the people didn't come down( apartment I'm guessing). Skip will die fast if this keeps happening to everyone.

So not only did I not get the right sauce (i order alferdo and i got marinara) on my Pasta. My boyfriend didn't get his fries, I also didn't get my garlic bread with cheese. And when I told them about it we paid $86.09 we only got $38.15 back... waste of time and worse app to order from. Do not use this app unless you want you money taken. If I could rate low I would but 1 star skip the dishes.

The delivery guy dumped my pizza on the porch. They didn't knock, I was clearly home. I didnt get a notification until several minutes later. My pizza was cold cause it was left outside. I'm never using this service again, worst company ever.

After paying in full, there was no delivery from Skip The Dishes. Their Customer Service never answered the phone to address my concerns.
Then, after over a week, now they are ONLY offering me 50% refund on my next purchase.
I am still pursuing a full refund for the meal that never delivered.
This is totally unacceptable!

Please order straight from the restaurants. This people are a joke. Missing items all the time, just dropping food at your front door with sauce coming out from containers. The last delivery I got the delivery guy just made a mess at my front door and when I called to complain they offer a 5 dollars credit. Best part it's the customer service people names. Between Queen or king You chose. Never ordering from them again. THIS APP SUCKS. I still waiting for a phone call from the manager who supposed to call me last week.

Used skip to order lunch from Brown's. The food arrived cold and the driver left it outside without letting me know. Called them to complain...they would not address my issues. Horrible customer service!
Use at your own discretion!

Food orders dropped off by the delivery person at the hotel's employee entrance. Food left outside.when the driver had the guest's room number and was too lazy to enter the main hotel entrance. The security camera showed a homeless person picking up the food and walking away. What is wrong with people? Is this normal practice?! I don't think so!

I cancelled skip the dishes, they care about there money, not customer care.
My food came cold, heating it up changed the taste and texture of my food.
Skip the dishes refused to refund me, even tho they know the food came cold.
They said the food came on time, and sometimes temperatures change, maybe skip the dishes could invest In proper bags that keep food warm. Disgusted with them, lost me as a customer for good, they don't even deserve 1 star.

Driver stole my order! Support was no help said "to bad" we have no record of your order after I sent them screenshots of the confirmation, driver going the opposition direction then it saying "order cancelled" when I didn't cancel it! I WILL NEVER USE SKIP THE DISHES AGAIN THEY ARE RUDE AND STEAL YOUR MONEY AND FOOD!

First and last time using this service. Received completely wrong order and could not get 3 different "customer service" reps to understand what my problem was. Was promised a refund, but what I wanted was my food (and reading other reviews I'm not over optimistic about that refund ever coming).
Terrible company.

After years of loyalty I'm done with skip. I waited outside my building and no driver ever showed up. I was chatting in real time with an agent and verified my address and phone number, but the courier never showed up or called, then changed their status to "food delivered". I left a bad review and the courier called me and YELLED at me, saying they did their job and I messed up. Keeping an eye out for my refund, sounds like they're bad at following through on those too.

Was great for a while but the last year it has gone completely down hill. The last several times we have used this service the food has been late, cold or cancelled. Not worth the extra cost. Probably get better food quality and cheaper to go pick up with a cab AND we always tip well. Not worth it, will be deleting my account.

I tried to refuse my order because it was more than 30 minutes late and I knew the food wouldn't be good anymore. The deliver guy lied in my face, said he would confirmed that the food was not delivered and told me I would get a refund without any problem. A minute later, I got a text message saying that my ordered was delivered and accepted. Impossible to chat with the customer service even thought they have a Chat application on their website. I sent many emails but never got an answer.

Tried to redeem a emailed gift card worth $50, their web site wouldn't redeem it due to an error. After arguing with customer service for about 5 hours on multiple occasions, I gave up. They are rude gas lighting a holes. Don't deal with these crooks!

I ordered food and the driver texts me saying he's at a condo across from me and can't find my condo.
I then tell him that's he's at the wrong condo that he needs to come across the street.
Not sure how he got wrong building when it's not my first time ordering and every other time it was gone But anyways. When he finally got here our food was no word of a lie ice cold!
Contacted support and all they could say is 50 % refund!
I'm so upset that my food was terrible cause of the delivery service and that's all you can do for me?
We ended up reordering using DoorDash.
IDE rather pay 2.99 delivery fee to DoorDash and get proper service than skip the dishes@.69 cents delivery for unfair customer service.
Stealing peoples money
Bye skip the dishes never again 👎🏻