SkipTheDishes

I get the delivery dropped at our door. Every time a driver comes here instead of reversing in the side drive 15 feet back to turn around they always pulll forward onto the weeping tiles in front of my house on my lawn when there is a clear place to turn around and not wreck my weeping tile which will cost $1000s to replace. It happened on several occasions which led to me running out the door to tell them to get off and explain why. I email chat customer service to tell them what was happening to inform their drivers not to reverse onto somebodys yard without that persons permission. It was inappropriate and could cause damage that I would be charging them for it. It's safe to say that not one person messaged me back to take care of this situation.

As a competitor of UberEats they completely drop the ball on the customer service side.

When there was a promotion that allowed for a free meal + delivery (limited per store location) the skipthedishes app had another promotion code applied and would not allow me to remove it to use a better promotional code. After contacting support and remaining on line with them for 20 mins, the promotion was lost and I was left without an apology or remuneration. Contacting them a day later yielded a message saying "multiple accounts connected to your email therefore this subject is terminated". Well yes, there is multiple accounts because I am consumer and a business owner (that I will now delist from skipthedishes). If the representative had asked this woukd have been clarified quickly. Instead, she ended the chat.

Ordered food for my son who is at U of A hospital in Edmonton. He had 2nd surgery today and hadn't been able to eat. Igave clear instructions for them to call him when they arrived at the main entrance at 112th st so he could get nurse from intensive care to come down to get it as he cannot walk. Driver didn't wait for nurse. Left food outside and drove away. They called him and I put in a complaint on chat. Nurses went down 3 times, last time went to emergency and guess driver showed up there shortly after complaints were made and left food there. Emergency is no where near main entrance. Food was cold. Milkshake was melted. Customer service only apologized. Did nothing to make it right. I have no faith in them at all. So disappointing. Won't use them again.

The courier put the food at the wrong door, instead of contacting me to find it the correct unit, they just chose a random spot. (Apparently I need to tell them to contact me to be contacted).
When I contacted customer support that my order was nowhere to be found, they mentioned a green hallway, and I told them all 20 or so units have the same hallway, if have to leave my house to go search, I'd have to leave my 16 month old daughter.
In the end, I had a family member search every unit in the coop, and could not find it, so either it wasn't put down or it was taken.
On return, for a 50 dollar meal, they gave me a 20 dollar refund in skip credits. I said what am I supposed to do with thay, because I have no food, and now would have to pay an extra 25 to get the meal again.
They kept it short and said, sorry can't give you anymore than that, then ended the conversation and that was that.
No food and no money.

What happened to restaurants having their own delivery drivers? I don't pay for ripoff sites like Skip the Dishes, because that's what they are. Ripoff, and I respect my cash. I order it through the telephone (Remember the telephone, kids?) and pickup myself. Ya, I do stuff myself, kids. And I put the 60 bucks in my pocket. That's why I own a house and you kids are living in your parents basement.

Made an order on skip. Watched driver on the app get half way to my house. The driver than turned around headed the wrong direction for quite some time. The driver drove around in an area about 20km from my house. I contacted customer support on the app and told me the order was coming. 20 min later I asked for a new order or refund. Was told this was not possible and I would need to pay for another order or cancel my order with no refund. Obviously skip drivers are performing more than one delivery service at a time and dont care if your food showes up cold and an hour late

If I could put 0 I would put 0. Ordered some food and it came cold. I talked to 6 people on support that were really pissing me off. They scam you out of your money and close the chat when they damn sure know that they are in the wrong. Inget bad service and I have to get penalized? People please do not spend your money on skipthedishes, it's terrible. When they tell you they will refund your card they think they are slick and instead put it as credits on your skipthedishes account. I will never use their services anymore. They are definitely SCAMMERS

Their refund policy is terrible. If your order is screwed up, missing items, or falsely delivered you're basically out of luck. You have a roll of the dice on whether you'll get help or not, and good luck taking it up with management if you don't! Even if you do, you probably won't get what you're expecting. If your order arrives incomplete, they'll refund the value of the missing item, even if it's absence ruins the entire meal. Like a burger with no meat patty. A poutine with no cheese or gravy. You only get a refund for the 'value' of the meat patty. Or the 'value' of the cheese or gravy. That's not how this should work.

It's well worth the time and gas to just go get the food yourself.

Put and order in…didn't receive it and DID NOT get my money back…the driver didn't even try and get in contact with me, just left with my order. I tried to talk to support and went through like 5 different people and got nowhere…will never again use this garbage app and hope it goes bankrupt.

We ordered from skip the dishes and it used a old address in a different province so we contacted the restaurant in less then a minute and also my gf msged skip customer service on her phone and they both put on hold then later said we didn't contact fast enough to cancel which was a lie and said therre was now way to refund the money back cuz they made the food already even tho they made it while we were on hold they are criminals and I would never recommend them to anyone ever! Definitely gonna make sure everyone we know will not deal with these liars

I'm not even going to give you a star because you guys don't deserve it every time I order from you guys I either have to order twice because the driver screws off with my order or you guys pic it up and and drop it off somewhere else and there is no number to call two complain and all you guy just say so sorry for the inconvenience I don't think you guys understand how customer service works

The order picked up feature is great. You know when it has left the restaurant to be delivered. What should have been a 5 minute delivery took 55minutes and chatting with their help desk for 30 minutes of that. Their standard response was 'oh sorry. We will have to review that later'. The once the food was delivered 55 minutes after it was picked up and of course, not edible anymore, they offered a 50% pice reduction. Seriously, you want me to pay 50% of the price of food that is 100% not edible anymore? Their response was, 'oh sorry. That's our policy. We can't do any better than that'. This was the standard answer from 3 different customer service people - an all of them ended the chat without any notice. Do youself a favour and skip, Skip The Dishes.

Very very low costumer service. They didn't deliver my order but it was showing as delivered. When I called them, they said the driver got broken car and can not deliver your food. How a big company like this have no one else to deliver the food for me. And this is not the first time it's been 4 times that happened for me. I never order through them again. It is a big mistake. They're drivers always sooo rude and they don't take a good care of the food they bring it, it always miss up the food for delivery and never apologize for that.

I started using skip the dishes in March 13, and only order two times. After few days someone using my card ordering in skip the dishes every day for 6 times. My account inly shows i only ordered twice. The costumer service did not help in any way. Our information is bot safe in this company and they dont care. Do not ever use skip the dishes. I did not have this problem in Doordash and i have been using them for few years now.