• SkinStore

SkinStore

Overview

SkinStore has a rating of 1.41 stars from 396 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SkinStore most frequently mention customer service, credit card, and phone number problems. SkinStore ranks 1221st among Skin Care sites.

  • Service
    95
  • Value
    74
  • Shipping
    89
  • Returns
    77
  • Quality
    66

This company does not typically respond to reviews

Positive reviews (last 12 months): 9.1%
Positive
2
Neutral
0
Negative
20
86
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • And as a further act of "customer service" I received a refund for $1 Insulting and disappointing.
  • The Skin Store response was that orders over 40 days is untraceable and will not be refunded or resent.
How would you rate SkinStore?
Top Positive Review

“I was worried”

Diana H.
1/15/24

I placed an order with the skin store then seen horrible reviews and thought oh no! But I received my order fast! Within 4 days and the products were authentic! The order was correct and I'm happy!😊

Top Critical Review

“Horrendous Customer Service”

catherine b.
2/13/24

I didn't even know that treating customers as poorly as SkinStore does could be possible in this day and age. They make customers jump through hoops to return faulty, expired, defective products that they seem to repeatedly send out. These are high end products; everyone should do themselves a favor and purchase from reputable retailers who protect their customers if things go wrong. My experience with Skinstore is nothing short of robbery.

Reviews (396)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (167) skin store (37) credit card (33)
Thumbnail of user dianah1283
1 review
0 helpful votes
January 15th, 2024

I placed an order with the skin store then seen horrible reviews and thought oh no! But I received my order fast! Within 4 days and the products were authentic! The order was correct and I'm happy!😊

Products used:
La Roche and Vichy

Service
Value
Shipping
Quality
Thumbnail of user lynneg60
1 review
0 helpful votes
April 29th, 2020

I ordered two items from The Ordinary, and paid for express shipping. My items came very fast, well packed and the products in perfect condition. I received communication emails about order confirmation and shipping status. I was very impressed, especially after reading many negative posts.
I will definitely order from them again as well as recommend to friends.

Thumbnail of user kyliej20
2 reviews
0 helpful votes
March 27th, 2020

100% recommend for people to sign up for any of the monthly subscriptions they have.! You will not be disappointed.! They're super flexible with every month.

Thumbnail of user selenaa29
6 reviews
12 helpful votes
April 7th, 2021

Top rate. Thank you for doing a great job. I really love their products, they're easy on my skin. Their cosmetic is absolutely fantastic!

Thumbnail of user brians1461
1 review
0 helpful votes
September 17th, 2020

I read reviews after my order and I was scared. However, my expensive eye masks arrived in a timely fashion with all products legitimate and intact. I'm pleased.

Thumbnail of user patriciao15
1 review
1 helpful vote
October 2nd, 2014

The Skin Store has great specials which they add to daily. I can always find great deals on top brands and they give free samples with all purchases. I love shopping this site.

Thumbnail of user annabellec3
2 reviews
7 helpful votes
February 27th, 2017

I always wait for coupons but have gotten amazing deals on Clarisonic Beautyblender, ABH, etc and with super fast shipping.

Thumbnail of user chriss255
Chris S. – SkinStore Rep

Hey Anabelle,

Thank you for the great feedback! I'll be sure to pass this on so that we continue with the overall service we provide.

Many Thanks,

Andy - Feedback Team

Thumbnail of user lisau10
1 review
3 helpful votes
January 27th, 2015

I have been using Skin Medica TNS since my plastic surgeon told me how it has growth factors in it and it has definitely made my face look younger. My doctor was charging me over $300 for Skin Medica TNS. I found TNS at skinstore for almost 40% less for the exact same thing. I was told by my doctor that buying it online it could be fake but this is 100% real. No reason to buy from your doctor.

Thumbnail of user danialt3
1 review
3 helpful votes
April 3rd, 2015

You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU

Thumbnail of user erzar
1 review
0 helpful votes
August 23rd, 2021

Loved your products, thanks! Please reduce the shipping cost from now on tho! The acne cream was helpful :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferg53
1 review
3 helpful votes
November 7th, 2014

I found out about skinstore when my doctor put me on obagi for wrinkles. You cannot get some prescription only products from skinstore but you can buy everything else.

Thumbnail of user mariad38
1 review
1 helpful vote
December 30th, 2014

Their cost of products is always the best online. Shipping can be free depending on what you order too.

Thumbnail of user summerz8
1 review
0 helpful votes
October 23rd, 2020

This is a very unpleasant buying experience. I ordered a 3.4oz product, but I received a 0.34oz product. I contacted their customer service and asked me to send the product to the party at my freight. It is now during the COVID-19 pandemic period. It is not easy to find a job. I cannot ask for leave to send things. So I spent more than 170 dollars to buy a product that was sent wrong because of their mistake. I was so disappointed! More than 170 dollars, worth a 0.34oz product? They treat me as a millionaire,

Thumbnail of user heleny12
1 review
2 helpful votes
March 7th, 2015

The Skin store has unique, hard to find hair styling products that make my hair shine. The Phyto Phytodefrisant Botanical Straightening Balm protects my hair from heat damage while relaxing the curls with NO chemicals. Super affordable too!

Thumbnail of user nathalied6
2 reviews
6 helpful votes
September 4th, 2017

I am extremely surprised by the flow of negative reviews that this company is generating. My own experience with this company has always been good. The quality of the products I purchased is excellent, I never had to return anything. They send plenty of samples that make sense based on the type of products I buy. Their sitewide sale truly includes most of their brands, unlike some of their competitors like dermstore which advertises sitewide sale when in fact only a handful of brands participate. There was never any "scam", any expired products.

Thumbnail of user dorothyu6
1 review
1 helpful vote
February 12th, 2015

Skinstore has pretty much every brand that is at nordys and more. They even have the brand names my spa sells for less money.

Thumbnail of user susanr49
1 review
1 helpful vote
January 24th, 2015

The skin store is my one stop shop for all of the latest advances in skincare products. They only carry the scientifically proven products whose efficacy I believe in. It makes it easy for me to try new products and have easy access to my tried and true ones!

Thumbnail of user lindad2612
1 review
0 helpful votes
August 29th, 2022

I'm done ordering from them. Shipping usually took 3 weeks to arrive, if it did at all. Tracking would say it arrived, it didn't. Once it said they put it over our gate, we don't have a gate!

Thumbnail of user lisah117
1 review
0 helpful votes
June 1st, 2014

The Art-of-shaving pre-shave oil lemon helps to reduce ingrown hairs from shaving. It softens the hair and doesn't leave an oily residue. It is marketed to men but I use it on my underams and it works so well I thought I should share.

Thumbnail of user dorothyg9
1 review
1 helpful vote
April 15th, 2014

They carry the most expensive brands like epionce and obagi but cheaper than buying from your medi spa

Thumbnail of user lindaa39
1 review
0 helpful votes
November 7th, 2014

Such great products and prices that blow away the retail stores like macys or nordstromes with better skin creams.

Thumbnail of user barbarar40
1 review
1 helpful vote
November 3rd, 2014

I get tips from my esthetician on what my skin needs and then I buy from skinstore for much less money.

45 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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From the business

Company Representative

Thumbnail of user chriss255
Chris S.
Typically does not respond to reviews

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