SkinStore has a rating of 1.41 stars from 396 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SkinStore most frequently mention customer service, credit card, and phone number problems. SkinStore ranks 1221st among Skin Care sites.
This company does not typically respond to reviews
No positive highlights yet
I placed an order with the skin store then seen horrible reviews and thought oh no! But I received my order fast! Within 4 days and the products were authentic! The order was correct and I'm happy!😊
I didn't even know that treating customers as poorly as SkinStore does could be possible in this day and age. They make customers jump through hoops to return faulty, expired, defective products that they seem to repeatedly send out. These are high end products; everyone should do themselves a favor and purchase from reputable retailers who protect their customers if things go wrong. My experience with Skinstore is nothing short of robbery.
I placed an order with the skin store then seen horrible reviews and thought oh no! But I received my order fast! Within 4 days and the products were authentic! The order was correct and I'm happy!😊
Products used:
La Roche and Vichy
I ordered two items from The Ordinary, and paid for express shipping. My items came very fast, well packed and the products in perfect condition. I received communication emails about order confirmation and shipping status. I was very impressed, especially after reading many negative posts.
I will definitely order from them again as well as recommend to friends.
100% recommend for people to sign up for any of the monthly subscriptions they have.! You will not be disappointed.! They're super flexible with every month.
Top rate. Thank you for doing a great job. I really love their products, they're easy on my skin. Their cosmetic is absolutely fantastic!
I read reviews after my order and I was scared. However, my expensive eye masks arrived in a timely fashion with all products legitimate and intact. I'm pleased.
The Skin Store has great specials which they add to daily. I can always find great deals on top brands and they give free samples with all purchases. I love shopping this site.
I always wait for coupons but have gotten amazing deals on Clarisonic Beautyblender, ABH, etc and with super fast shipping.
I have been using Skin Medica TNS since my plastic surgeon told me how it has growth factors in it and it has definitely made my face look younger. My doctor was charging me over $300 for Skin Medica TNS. I found TNS at skinstore for almost 40% less for the exact same thing. I was told by my doctor that buying it online it could be fake but this is 100% real. No reason to buy from your doctor.
You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux. Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account. Go to link bit.ly/1wGq3vU
I found out about skinstore when my doctor put me on obagi for wrinkles. You cannot get some prescription only products from skinstore but you can buy everything else.
Their cost of products is always the best online. Shipping can be free depending on what you order too.
This is a very unpleasant buying experience. I ordered a 3.4oz product, but I received a 0.34oz product. I contacted their customer service and asked me to send the product to the party at my freight. It is now during the COVID-19 pandemic period. It is not easy to find a job. I cannot ask for leave to send things. So I spent more than 170 dollars to buy a product that was sent wrong because of their mistake. I was so disappointed! More than 170 dollars, worth a 0.34oz product? They treat me as a millionaire,
The Skin store has unique, hard to find hair styling products that make my hair shine. The Phyto Phytodefrisant Botanical Straightening Balm protects my hair from heat damage while relaxing the curls with NO chemicals. Super affordable too!
I am extremely surprised by the flow of negative reviews that this company is generating. My own experience with this company has always been good. The quality of the products I purchased is excellent, I never had to return anything. They send plenty of samples that make sense based on the type of products I buy. Their sitewide sale truly includes most of their brands, unlike some of their competitors like dermstore which advertises sitewide sale when in fact only a handful of brands participate. There was never any "scam", any expired products.
Skinstore has pretty much every brand that is at nordys and more. They even have the brand names my spa sells for less money.
The skin store is my one stop shop for all of the latest advances in skincare products. They only carry the scientifically proven products whose efficacy I believe in. It makes it easy for me to try new products and have easy access to my tried and true ones!
I'm done ordering from them. Shipping usually took 3 weeks to arrive, if it did at all. Tracking would say it arrived, it didn't. Once it said they put it over our gate, we don't have a gate!
The Art-of-shaving pre-shave oil lemon helps to reduce ingrown hairs from shaving. It softens the hair and doesn't leave an oily residue. It is marketed to men but I use it on my underams and it works so well I thought I should share.
They carry the most expensive brands like epionce and obagi but cheaper than buying from your medi spa
Such great products and prices that blow away the retail stores like macys or nordstromes with better skin creams.
I get tips from my esthetician on what my skin needs and then I buy from skinstore for much less money.
Hey Anabelle,
Thank you for the great feedback! I'll be sure to pass this on so that we continue with the overall service we provide.
Many Thanks,
Andy - Feedback Team