DO NOT USE SKILLROADS. THEY WILL STEAL YOUR MONEY AND WASTE YOUR TIME. I'll start off by saying that. This is definitely the worst part about trying companies you've never heard of before. You not only lose the time you gave to get the service done. You also lose the time you have to give to fix whatever the problem is and send out the review. I hope this keeps you all from wasting the same money and time I did. I was looking for a simple resume update. I have over 10 YOE so my resume is pretty full. I've worked in finance, but I want to move to tech so I just needed to reword some of my experience. Even in finance it's all project management so figured this would be easy (which it was when I used someone other than Skillroads). I have more than enough content to chose from so I expected this to really be word alignment to the job description I provided. Rather than going with a well-known company I decided to review some ratings and give someone new (Skillroads) a try. That was a mistake. At this point I actually question whether any of those ratings are accurate. They don't live up to the service delivery or the refund policy. I purchased a service that was supposed to be "Resume Editing" that was to be delivered in 3 days. As I said before I have good content to start from. I just needed some retooling of the bullets points and format. After I purchased the service, I had to reach out to customer service so they could have the writer contact me after he/she was assigned. I'm pretty sure it should have been the other way around. Throughout the process the writer only reached out to me once and that was to ask for an extension on the time. Pretty easy to see why this doesn't work folks. I can you write about me if you never talk to me. I felt then it was going to be a failure, but I gave whoever this person was the benefit of the doubt. My "new resume" gets delivered and it looks like a middle school child wrote it. The formatting was horrible, there were typos and with the few edits made the person turned my previous bullet points into things that didn't even make sense. I ran the resume through another grading system and it received a lower grade than my original one. I'm not big on making a fuss so I simply ask for a refund. They tried and failed. It's only right to issue a refund. They offer me a rewrite with a "Senior Writer" which I decline because now you've confirmed that my first version was written by who knows that wasn't even qualified. They come back and offer me a 50% refund and tell me that what I have is a "good draft" to start from moving forward. I didn't pay for a draft and I didn't pay for 50% product completion. My actual resume is the good draft. What they gave me is trash. I needed the resume for that delivery date to give to a recruiter at a top tech company. Like I said I thought this would be easy. I ended up finding a recruiter on LinkedIn who helped me make edits so I could get it done by end of day to send over. This company is a joke and will do nothing, but lie and give you trash product. In addition to the fact that I'll never use them again, they've only cemented why I don't try new companies. They owe me a full refund for contract breach and non-delivery of product. Don't let them steal your money and waste your time too.