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Sittercity has a rating of 1.56 stars from 143 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sittercity most frequently mention customer service, background check, and credit card problems. Sittercity ranks 59th among Childcare sites.
This company responds to reviews on average within 7 days
No positive highlights yet
I love Sittercity. Over the years they have been responsive to each customer support inquiry I've made which is very important. They do their best to help check things out for both job seekers and those looking to hire. There are opportunities for everyone on Sittercity. Well-maintained and classy website.
I had a sitter city account. I didn't use it for several years. I called them several times because my passwords never saved. Now I was removed for over use of messages. Is it my fault what the tell me to do didn't work? I only have a cell phone. Very unhappy this removed me forever.
It disturbs me to read a review about babysitting from a 12 year old that is using an internet service to find work in a strangers household. (Look below on this page) I hope that the parent went with the 12 year old or the babies were dropped off at the 12 year old house with parental supervision. However after calling and inquiring about this, apparently minors as little as 12 can use this internet service without parental supervision as long as the parent of the minor checks off a disclaimer box. I AM NOT OK WITH THIS!
Definitely a lot better than care.com! I actually found jobs on there and people actually respond.
Hi Jackie - Thanks so much for sharing your review. We're happy to hear that you enjoyed your time using Sittercity!
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Sittercity’s mission is to make child care finally work. We’re building technology that radically simplifies the way families connect with sitters they love.
Hi Sarah,
Thank you for your feedback. In order to be eligible to register as a care provider on Sittercity, you must be 18 years or older. Any member under the age requirement is not allowed on the site. For more information, please check out our Terms of Use: https://www.sittercity.com/terms