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Sittercity has a rating of 1.73 stars from 143 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sittercity most frequently mention customer service, background check, and credit card problems. Sittercity ranks 59th among Childcare sites.
This company responds to reviews on average within 8 days
No positive highlights yet
I love Sittercity. Over the years they have been responsive to each customer support inquiry I've made which is very important. They do their best to help check things out for both job seekers and those looking to hire. There are opportunities for everyone on Sittercity. Well-maintained and classy website.
I had a sitter city account. I didn't use it for several years. I called them several times because my passwords never saved. Now I was removed for over use of messages. Is it my fault what the tell me to do didn't work? I only have a cell phone. Very unhappy this removed me forever.
I believe that I didn't consent to auto renewal when I signed up. They charged me more money every month after the initial month. When I called customer service trying to get a refund of the auto renewal on the same date, no one answered the calls.
Ever since I made a Sittercity account my references and I have been harrased by scammers. I get three out of state calls a day and so many scam messages. When I had a Care.com account years ago I lived in NYC so it was a lot easier to find well off families to watch their children. Now I live elsewhere and the only time I finally thought I found a family the mother wanted to meet me at a strange address, wouldn't speak to me on the phone, or text me. Obviously that is very sketchy. Now my references are very annoyed that they are being harrased. When I spoke to care.com about it they said there was nothing they could do to help. Also, the site wants money from you so you can have a more in detail background check. That is a way to get someone to pay unnescary money, most felonies are available on the internet for the world to see, unless the sitter hired a million dollar lawyer to hide it from the mad majority to see. Yet, what you are convicted of will not leave. I'm very dissapointed in the entire website, as well as care.com. I understand that they're are good families and sitters on both, but the amount of texts and phone calls I get from scammers is driving me bonkers. I would never have a in detail background check ever on that site, even having a photo of myself on there makes me nervous.
The site appeared to be a great resource, I found a number of sitters that met my need. On paying for a subscription I contacted each of the listed sitters. None responded. Of the sitters that contacted me, none met my clearly stated condition (speaking a particular language). These were stale, fake listings, or sitters who did not read. This was not useful.
Hi Bryce - thank you for your feedback. We are sorry to hear that you were unable to connect with a caregiver when you used our site. Please don't hesitate to reach out should you want to try Sittercity in the future for your needs!
They could use some improvement by enhancing the ability to search more effectively. They have many filters to find the right person but no option to narrow it down to someone who has the right availability.
Hi Militia, thank you for your feedback! We have improved our Availability Calendar so that it's easier for families to find someone for the day and time they need care. We hope you enjoy our new features!
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Sittercity’s mission is to make child care finally work. We’re building technology that radically simplifies the way families connect with sitters they love.
Hi Vy, thank you for your feedback. We do apologize that you were unable to get in touch with a Customer Success representative when you initially called in. All of our Premium Membership plans are subscription based. Once the subscription is upgraded to our Premium membership, it automatically renews at the full price unless canceled. This is stated on the plan selection page, purchase page, on your receipt, and in our Terms of Use. You may cancel the membership at any time through your Account Settings or by contacting our team. It appears your account inquiry was addressed by a Customer Success representative through email. Please follow up on that email should you have any additional questions or concerns.