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SiteGround has a rating of 4.82 stars from 552 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SiteGround most frequently mention customer service, support team, and response time. SiteGround ranks 6th among Web Hosting sites.
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After using several other hosting/domain services over the last few years, I have 4 websites and 5 domains now hosted/registered with SiteGround and I highly recommend their services. Their customer interface is very well organized and intuitive, so it's quick and easy to manage my stuff. Almost all questions are easily answered through their help menu. On the two rare occasions where I needed human help, it was provided quickly and efficiently. Won't go anywhere else!
Way too expensive man...I simply don't like this website. There are a lot of cheap options out there.
After using several other hosting/domain services over the last few years, I have 4 websites and 5 domains now hosted/registered with SiteGround and I highly recommend their services. Their customer interface is very well organized and intuitive, so it's quick and easy to manage my stuff. Almost all questions are easily answered through their help menu. On the two rare occasions where I needed human help, it was provided quickly and efficiently. Won't go anywhere else!
SiteGround is the most professional web host I have ever used. Super fast. Great tools. But the best thing about SiteGround is their support. They never fail to provide punctual and thorough guidance. They always have the right answer, and every single rep is absolutely knowledgable and an expert at what they do. I always feel they truly care about me and my projects. This is extremely rare. I wish every tech company and tool had this level of support. Will always recommend SiteGround to my clients.
Way too expensive man...I simply don't like this website. There are a lot of cheap options out there.
The platform is very straightforward and easy to setup and start creating websites. The Support team is unlike any I have ever repeatedly worked with - Absolutely amazing, very professional and always willing to help out with the best in class support service.
Tip for consumers:
I've tried all kinds of hosting services from Square space to Bluehost to Wix. Siteground is by far the best across the board, hand down, from ease of use to hosting to their incredible support team. Never had an issue they are not willing to help me solve.
Products used:
2 year hosting plan, multisite
Siteground has a comprehensive support site with a client tools area that is easy to navigate. I recommend them highly.
I am pleased today after having fixed the website that was down, in five minutes. Technical support was instantly available, courteous, and competent. After I followed a few clear instructions. All was back in shape. I am not a professional developer. This kind of assistance is crucial for me and SiteGround delivers.
Products used:
Hosting
I had some email issues, but the great support guided me to fix my issues.
Siteground.com has the best hosting solutions and the greatest support ever!
Keep up the great work!
Their customer service is on point. You can get fast information, and honest recommendations on their hosting plans- even if might lose business- meaning there are no false promises. Ive ben a siteground user for more than 5 years, our team is very satisfied.
This web hosting company has truly revolutionized my experience with building and managing websites. The interface is incredibly user-friendly, allowing for quick and hassle-free website creation and management.
Was helped by Peter G today and he was so very helpful. He helped solve an issue for me that was completely my fault. Despite the fact that my mistakes were self-inflicted and that I made those mistakes in order to avoid paying the higher price - he did not make me feel like an idiot. He quickly fixed my issue so that I could go ahead and renew for 36 months.
Why did I decide to renew Siteground despite the increased cost? I have been with Siteground for two years now. In that time I have not had any issues with them or their service. After carefully looking over all of the options available and considering all factors, including reliability, ease of use, customer service, features, etc... Siteground is one of the best hosting services I have ever had. It sucks to have to shell out a lump sum for a new or fairly new business but it's so important to remember that you get what you pay for. And if you consider Siteground's track record, that still comes at a reduced cost when comparing all factors against other hosting companies. Honestly, if you're serious about your business, I highly recommend Siteground. I won't think twice when having to renew again three years from now.
So far, I have had to reach out to customer service twice, both times they were top-notch and extremely helpful. Granted finding the area to speak to a person was not easy at first, but this is by far the best hosting site I have used, and I have used many over the years.
Tip for consumers:
I had the refund for the auto-renewal, they were very helpful. Last time, I had issues figuring out how to do something on the site and they helped get it working. They seem knowledgeable and very customer service oriented. I really like their service. They may not be the cheapest service around, but they are definitely the best I have used.
Products used:
web hosting and site security
I've never had any trouble with their support staff. I have used the chat option many times and am always happy with their assistance. They are always courteous and professional. I highly recommend them.
Basic email password reset (if forgotten) and password change functionality are not available on Roundcube webmail for shared servers plans.
Every time I contact support, they take care of me so fast and teach me what to do moving forward. They are great to work with!
Very helpful and responsive to the issue at hand. Thank you very much! I feel much better knowing that there is someone there always to help.
The tech support here is great. Quick to respond and they always get to the root of the problem. I get easy to follow steps from them whenever I get stuck. 2 years in and the experience is consistent every time.
Hey there, on august, 29th 2023 I tried to get the Premium CDN service of SG. As always I use to do, I've inserted my credit card data on the SG system. However, SG made a test transaction of R$ 17,51 (R$ is the Brazilian Real) BUT THE SYSTEM ASKED ME ABOUT THE VALUE IN USD! I've tried until the system print me a DISTURBING message saying the I'd be blocked on the next day! O.M.G.!
I almost got a heart attack. So the kind attendant Ervin (SG support staff) gave me help and we could to fix the mess that SG system made.
So, If you are purchasing some service from SG, be sure to tell them the test transaction value in USD (United States Dollar) unless they could block ALL YOUR SITE! Beware forks!
SG, I've been a loyal and happy user but you have to fix this kind of fail!
Bis Bald.
Tip for consumers:
Nope.
Products used:
Web hosting services.
Hello Erick. We appreciate your feedback and understand your concern. It appears that the order you placed triggered our internal verification process, which is designed to safeguard against unauthorized card usage and potential fraudulent payments. We’d like to clarify that for hosting accounts and related services linked to addresses in Brazil and the entire LATAM region, the default currency is USD. Thus, any required payment verifications are conducted in USD as well. In cases where the verification process isn't successfully completed, access to the account is temporarily restricted. This step is taken to ensure the protection of client data from unauthorized access. With that said, we're glad that Ervin from our support team was able to assist you in resolving the situation. We apologize for any distress this may have caused and appreciate your loyalty.
We remain available to help 24/7 should you require any further assistance in the future. Thank you for your understanding and ongoing support.
Kind regards,
The SiteGround Team
This is best hosting provider, best customer service and support. So dont worry host your website here
The account rep went out of their way to assist me and clearly went above and beyond to give me all of the information I might need. Really appreciated his help.
I had 2 support chats in one weekend, the first a phone call to troubleshoot an issue I had, and the second a chat to prevent a similar issue in the future.
Both occasions the support tech went above and beyond. Thanks to Alex for a seemingly small but powerful suggestion, and Petar M for concisely explaining my issue and the solutions. Got it resolved really fast!
Yordan didn't just work to correct my issues, he took time to explain what was happening and educate me. Great balance between "fishing" and "teaching to fish."
Have been with Siteground for a while now and have always found their technical service and knowledge first class. Really recommend them!
I have been a happy Siteground customer since 2016, and was VERY surprised (not to say annoyed) to learn today that a hosting plan is required to access DNS management services. This is true even if you don't actually host with them, and use them only as a domain registrar.
There is LITERALLY NO WAY to contact this provider unless and until you pay for hosting...even if you have other products with them. Very poor form to make customer service an upsell embedded in a services some customers have no need for.
Some basic level of service should be available to EVERY paying customer, and if they want people to pay for additonal customer support, then allow them to pay JUST for that. Don't embed it in hosting they may neither need nor want.
Products used:
Domain Registration & Hosting
Hello Tara,
First and foremost, we’d like to thank you for being a loyal customer all these years. Your review caught our attention and we’d like to use it as an opportunity to provide more clarity about your concerns.
The domain DNS zone that you mention is indeed one of the default services that all SiteGround customers receive as part of their Site Tools when they activate an account. DNS is just one of the many essential hosting features that are included for free with all our plans, along with SSL, CDN, daily backups, email services, spam protection, etc. DNS management has always been included in our hosting services.
The domain can also be managed on its own if you no longer require hosting. Users have complete control over their domain admin details, privacy settings, billing information, and also name servers, so they may point them to an active hosting account/DNS management tool at any time if needed (this does not have to be with SiteGround). In such scenarios, we do not impose any restrictions or limitations, and users are free to connect their SiteGround-registered domain to another host or even a free third-party DNS provider by simply entering their name server records.
Our support team is available 24/7 and ready to assist with such requests as well. All of our clients have access to all 3 support channels regardless of whether they are using a hosting account or just a domain name.
For any domain-related questions, you would need to visit the Help Center page in your Client Area and select "Domain" from the list of categories. Most of the categories are related to websites and we would require you to specify the exact site in your inquiry. Hence, the domain category is the appropriate one for clients who only manage domain names with us.
It is our hope that this information helps. And if there is any further assistance required, our team is available and ready to help, so feel free to reach us at any time!
For your convenience, we’ve included a tutorial with steps on how to reach support below:
https://stgrnd.co/contactus
Kind regards.
The SiteGround Team
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Hello, please note that you could change the password from your control panel (SiteTools). Check out this tutorial for more info: https://my.siteground.com/support/tutorials/email/webmail.