Ordered as a christmas present. Requested changes which took them a month to process by which time the item would not arrive for christmas. When speaking to customer service I explained the situation and was told by the customer service agent there was no delay at all and I would not be entitled to a refund. After proving there were delays with email evidence I was met with rude and completely unprofessional responses. After many emails where they refused to accept any liability I was then accused of threatening them because I informed them if they would not partially refund me I would be leaving a negative review on several websites. I have since been threatened with legal action and lawyers knocking on my door. They have also told me our email conversation cannot be shared online and have tried everything they can to intimidate me. I have never been so appalled in all my life. I strongly recommend you do not purchase anything from simpsonifyme. See below the transcript of them threatening me with legal action for leaving a negative review.

Do as you please.

I am informing you right now.

1 review from you after you threatened for money and you will be sued.

You might think hiding behind a computer screen that nothing is going to happen, but make this mistake and wait for a knock on your door for our lawyers.

Go ahead, dig a hole for yourself.

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*
SimpsonifyMe Support
{#HS: *******776-*******#}
On Wed, Jan 13,2021 at 3:23 PM UTC, Dee ******** <********@*********> wrote:
You terms of service are not legally enforceable and as such not worth anything. I am not stupid. Take me to court if you wish, see you there.

There is plenty of evidence to substantiate my claim. I have not threatened you. You have threatened me. I will not be intimidated by you. A judge will clearly see you threatening me. I suggest you stop threatening me. I will be leaving a truthful negative review.

On Wed, Jan 13,2021 at 3:20 PM UTC, SimpsonifyMe <*******@simpsonifyme.com> wrote:
Don't twist your "right to leave negative review", with the threat you just made.

You clearly asked for compensation and then threatened to leave negative reviews in return.

You have no idea what you are inciting. We will gladly get our lawyers to pursue this and hold you accountable.

You clearly have no idea who you are dealing with. You are in the wrong. Don't make a mistake you can't take back.

That's all. Do as you please.

You threatened us for money and said you will leave negative reviews. I can assure you, you will be held accountable.

Don't do something you can't take back.

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*
SimpsonifyMe Support
On Wed, Jan 13,2021 at 3:16 PM UTC, Dee ******** <********@*********> wrote:
You have just threatened me for expressing my right to leave a negative review which will be factually accurate. You are not fooling anyone and I am not intimidated by you. See you in court if that's what you want.

On Wed, Jan 13,2021 at 3:16 PM UTC, SimpsonifyMe <*******@simpsonifyme.com> wrote:
Additionally,

According to the terms of service you agreed to, these emails are confidential and can't be posted on a public domain without our consent, which is another thing we will pursue.

You don't want to take this where you are trying to take it just for a few pounds off your order.

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*
SimpsonifyMe Support
On Wed, Jan 13,2021 at 3:14 PM UTC, SimpsonifyMe <*******@simpsonifyme.com> wrote:
Dee,

Oh here we go.

Now you have stated that unless we give you a monetary compensation you will go out of your way to leave negative reviews.

This is called threat of defamation for financial gain.

I highly suggest you avoid making that mistake, because I can assure you this will be pursued in court and you will be held accountable.

You DO NOT have any ground for refund.

Please do not take this lightly, any review from you will be taken extremely seriously and you will be served within 48-72 hours.

Please don't take what I have said lightly.

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*
SimpsonifyMe Support
On Wed, Jan 13,2021 at 3:09 PM UTC, Dee ******** <********@*********> wrote:
You leave me no choice then *. I will be leaving negative feedback about this service everywhere possible. Trustpilot, SiteJabber, Google and all social media platforms. I have the time and the inclination. I am looking for a refund which I duly deserve. You have still not even acknowledged you were at fault here. Your half empty apology is appalling and just goes to show how terrible your service is. You have no regard for customer satisfaction. I maintain that you have not accepted any wrongdoing or offered anything to resolve this matter. This matter is not resolved and I will persist until a partial refund is issued. I have screenshots of this conversation and intend to use them online to highlight your terrible email manner and unwillingness to provide any resolution to this matter.

On Wed, Jan 13,2021 at 2:59 PM UTC, SimpsonifyMe <*******@simpsonifyme.com> wrote:
Dee,

There is no situation here where you get a discount on the product.

I am not sure what you are looking for here, your order is complete and we can't give you a discount.

* can't give you a discount either.

I would appreciate it if you would stop emailing us regarding this.

Thank you.

*Personal information redacted by admin

I had a terrible customer service experience. I am actually afraid of the support at this point, but am posting because if I had read some of these reviews beforehand I would not have used this company.

I'm nearly certain that I selected 5 people for my drawing. I uploaded 5 pictures. I added simple details about clothing.

However, I was only charged for one person. Asked no questions. All my notes were ignored. And was sent a final product that resembled nothing close to what I ordered.

When I started my customer service inquiry, I fully intended to correct the issue. Pay the extra money to have the situation corrected and receive the final artwork.

However... customer service only responds every 4+ days and is extremely rude, bringing out the worst in me as well (I was rude too!). It took weeks for the conversation below to transpire.

Below is our e-mail thread.

***
You paid $40. That's price for 1 person. Your confirmation email shows you selected 1 person.

You may have uploaded photo of 5 people, but we are not going to give you something you did not pay for. The artists are instructed to follow what YOU select. It is mentioned right on our product page that notes with incorrect selections will be assumed by the artists.

If you believe we deserve negative reviews because of your mistake, then please go ahead and do as you please because there is nothing we can say that will make sense to you.

Also, BBB is a private organization that has no control over any business so that name holds no weight.

-*
SimpsonifyMe Support

***

"Support,"

I may have selected the incorrect number and am willing to admit that. However, if I were an artist and I noticed 5 photos with details about 5 people, I'm not sure how I would proceed with the order. The order should have been questioned before being created. How did the artist select which photo to use? And why were the notes about details completely ignored?

I will be researching additional ways to write negative reviews after receiving this rude "support" response.

Enjoy my $40 donation.

***

I understand your frustration, but being condescending to me is not going to solve anything.

Our artists work on 300 portraits a day, it is physically not possible for them to stop their work and reach out to find if the customer made a mistake. This not only is inefficient at scale, it delays other customers' orders.

This is stated quite clearly on our website - "Any details or incorrect selections not included in the order notes or selection will be assumed by the artist."

Your $40 is not donation, you have our work in exchange.

The only reason you feel we are being rude is because we are not doing it for free. If writing incorrect negative reviews is going to satisfy you, then well then no one is stopping you. But that is wrong.

-*
SimpsonifyMe Support

***
Sir,
The art I received did not follow any of the simple requests I made. Regardless of my error. It was 100% not what I ordered.

You have yet to take any responsibility for an error, and you have made one.

This is the worst customer service experience I've ever received.

Further,
I would've been more than happy to pay the full price to get my order right. I do not want anything for free.

The service is so poor I researched whether this company was a scam.

***
Nope, not even close to a scam.

21,000 customers served. 800 + 5 star reviews and a 4.5 rating on Trustpilot.

Unfortunately, there is not much I can do for you a this point.

Have great day.
-*
SimpsonifyMe Support

***

Great to email you again.

Well you did what you said you would, you did leave negative reviews where you could.

Although we have talked to Trustpilot that this review mentions personal information which is pretty harmful for someone to do to someone else over the internet and did not provide an accurate picture and is therefore defamatory, there is a possibility that it is going to stay online forever.

If over a $40 dispute, you wanted to hurt a business, which includes 50+ people not just me that depend on this for their livelihood, by writing hurtful things just because you were angry, well then you have achieved that. Hope that is what you wanted to do.

You have a wonderful holiday season and a very happy new year, because our year is starting not too greatly.

-*
SimpsonifyMe Support

*Personal information redacted by admin